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What should I do if money is not credited to my account?
If during the payment your money was debited but was not credited to the account, send a request to the Support Team. Please note that during the payment with a credit card or through electronic payment system crediting funds may take up to 1 hour.
In case of bank transfer by legal entities the crediting period is up to 3 business days. If the payment was not credited, send a request to the Support Team. Specify in the text:
In case of bank transfer by legal entities the crediting period is up to 3 business days. If the payment was not credited, send a request to the Support Team. Specify in the text:
- name of the legal entity;
- taxpayer ID (INN) of the legal entity;
- link to the advertising account;
- payment date and amount.
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