Lamps: a design research collaboration with Google Creative Labs, 2011 – Blog – BERG

I Don’t Care What Google or Apple or Whomever Did | Adrian Roselli

Cargo cultism is not a strategy:

Apple and Google get it wrong just as often as the rest of us.

Listen To Me And Not Google: HeydonWorks

We have to stop confusing the excesses of capitalism with the hallmarks of quality. Sometimes Google aren’t better, they’re just more pervasive.

cough AMP cough

Google Duplex and the canny rise: a UX pattern – UX Collective

Chris weighs up the ethical implications of Google Duplex:

The social hacking that could be accomplished is mind-boggling. For this reason, I expect that having human-sounding narrow AI will be illegal someday. The Duplex demo is a moment of cultural clarity, where it first dawned on us that we can do it, but with only a few exceptions, we shouldn’t.

But he also offers alternatives for designing systems like this:

1. Provide disclosure, and
2. Design a hot signal:

…design the interface so that it is unmistakeable that it is synthetic. This way, even if the listener missed or misunderstood the disclosure, there is an ongoing signal that reinforces the idea. As designer Ben Sauer puts it, make it “Humane, not human.”

Voice Guidelines | Clearleft

I love what Ben is doing with this single-serving site (similar to my design principles collection)—it’s a collection of handy links and resources around voice UI:

Designing a voice interface? Here’s a useful list of lists: as many guiding principles as we could find, all in one place. List compiled and edited by Ben Sauer @bensauer.

BONUS ITEM: Have him run a voice workshop for you!

What I've been working on: The New Google Analytics, by Jeffrey Veen

Finally revealed: what Jeff has been working on since he moved into the lair of the Google. He's been making Google Analytics look and feel nicer.