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Many of these services, including VoIP, are latency sensitive. In other words, this means that their quality depends directly on the network quality of service. Since users tend to become more sensitive with the instability and unavailability of the network, it is important to improve traffic management. A particular type of data that could be used to improve VoIP traffic management is the Internet Protocol Detail Record (IPDR). IPDRs are tickets created by all VoIP call attempts which contain a group of information related to the call history. Because of its full range of information, IPDRs can be used to create VoIP traffic baselines. This paper presents the development of baselines based on IPDRs to support VoIP traffic management in open\u2010access Metropolitan Area Networks (MAN). 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