Jira Insight Asset Management Knowledge Base
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Find troubleshooting and how-to articles for Jira Insight Asset Management
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- Unable to import data from Oracle database due to missing orai18n.jar in classpath in Jira Service Management Data Center
- How to update the Confluence attribute type values of Assets objects on Jira Service Management Data Center post Confluence Data Center migration
- Confluence type object type attribute and object values are not imported using object schema import on Jira Service Management Data Center
- Assets Automation rules in Jira Datacenter are not working.
- Some object type attributes are not imported despite a successful Assets object schema import on Jira Service Management Data Center
Last modified on Apr 14, 2021
In this section
- "Failed to update object" Unknown error while updating an Asset object
- "Something went wrong. Contact administrator" error pop-up is seen in many Jira pages after upgrading to JSM version above 4.15
- After upgrading JIRA Service Desk license, the Insight menu button disappears
- After upgrading Jira Service Management to version 4.15 and above, the Insight menu button disappears
- All Groovy scripts stored in Insight suddenly stopped working with ClassCastException
- Assets: Managing roles in Object Schema leads to error
- Assets automation rule involving HTTP request to Jira stops working due to 403 response code
- Assets Automation rules in Jira Datacenter are not working.
- Assets - Azure import integration connection test fails with SSLHandshakeException
- Assets CF values in Jira issues hold an object, but issues are not showing in the Related Jira issue panel and Connected tickets tab when viewing the object
- Assets CSV import job does not import all assets from the file
- Assets for Jira - How to validate attributes with regular expressions
- Assets - Groovy script - Set attribute value by performing math operations from 2 other attributes.
- Assets objects and attributes not loading for an Object Type
- Assets objects cannot be moved
- Assets - ongoing indexing / import processes on "Manage apps" page belonging to old cluster nodes
- Assets - Track active and deleted users imported from user directory
- Assets - Update attribute value from a referenced object
- Automatically show Insight referenced Object attribute values on Jira issue and based on selected Object
- Behaviour of mail notifications in Insight
- Cannot create Insight Report due to "attributeValueBean.id must not be null" error
- Cannot Delete Object Types on Insight Asset Management due to database constraint violation exception
- Confluence type object type attribute and object values are not imported using object schema import on Jira Service Management Data Center
- Create Jira issue Insight automation rule not working
- Creating Asset object via REST API fails with error
- Duplicated attribute values in Insight Objects with cardinality maximum 1
- Editing Insight object from the Object view results with a blank page
- Error, something went wrong. Contact administrator exception when viewing Insight Objects
- Example Groovy script to update Object Type attribute value
- Exception - freetext-reindex java.lang.IllegalStateException: it.textValue must not be null
- Filtering on or searching for objects in Insight leads to Error: Something went wrong. Contact administrator
- Full GC event keep occurring during the last stage of Assets import
- Getting "Something went wrong" error while accessing Assets object type or searching for objects
- Getting a "This driver is not configured for integrated authentication" error with database import configuration
- Groovy script cannot be executed due to "Method code too large" error
- Groovy script in Insight automation rules not executed due to not in whitelist, missing file or lack permission
- How to add an attachment to an Insight Object using REST API
- How to append additional values to referenced (type object attribute) attributes when importing data in Insight
- How to append an attribute value to the existing values using Insight Automation
- How to configure Insight custom fields as cascading select list
- How to consolidate all the Operating System Objects with the same name and correct reference
- How to copy Jira users from text attribute to user attribute using an Assets automation
- How to create an Insight attribute with unique values and default Option
- How to filter for objects on Insight custom fields or object pickers with selected attributes
- How to hide Insight (or Assets) from the top bar menu
- How to identify source values with Assets imports
- How to identify user attributes with Unknown value in Insight
- How to import data from an external database in Jira Assets / Insight
- How to import manager attribute from Active Directory
- How to import users or groups from specific OUs with Insight LDAP import
- How to install, uninstall, enable or disable Assets (Formerly Insight Assets Management) app in different Jira Service Management instance type and version
- How to link users from existing user objects in another schema using Insight Import
- How to manage inventory assigned to employees
- How to prevent Jira Insight/Assets Discovery scans to time out when retrieving users and groups from Windows hosts
- How to restore Assets/Insight data
- How to restore deleted Assets (Insight) object types or objects in Jira Data Center
- How to retrieve Insight object information from the database
- How to synchronize only a few objects across different Insight schemas
- How to update Asset object attribute using automation on Data Center
- How to update the Confluence attribute type values of Assets objects on Jira Service Management Data Center post Confluence Data Center migration
- How to use a CSV file located in FTP Server to import data into Insight
- How to use Insight custom field to dynamically filter a Jira custom field
- Import completed but some object creation or updates didn't happen due to insufficient memory
- Insight - automatically delete Objects that are not created by Import tasks
- Insight - Create a parent-child hierarchy
- Insight CSV importer not detecting all entries from a CSV file due to extra double quote(s)
- Insight functionality not working and actions resulting with errors due to "Version can not be null" error
- Insight import throws "Error! Import data mapped to OTA Label is empty"
- Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
- Insight ServiceNow integration imports does not import all the asset of each table at once.
- Insight - Setting up ServiceNow Import configuration results with error "Could not connect to service"
- Insight User Import synchronizes and maps inactive Jira user to User object
- Insight widget not loading graph in Confluence
- Jira Service Desk Hidden fields with present values not working with Insight Custom fields
- JSM DC Assets LDAP Import - some LDAP attributes are not listed in Data Locators field
- Many object types do not have the expected objects created after successful syncs from Insight Azure integration
- Message "There's no Jira application link set" pops up and "Select Object schema" list is empty when configuring Insight Macro for Confluence
- Migrate Assets (previously Insight) data from Datacenter/Server into Insight for JSM Cloud
- Mismatch in Object Count: Asset Reindexing versus Total Objects
- Read-only Insight custom field not being updated
- Receiving error "Something went wrong. Contact administrator" when attempting to access Insight menus in Jira
- Roles tab in Assets schema or object type configuration is not loading
- Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
- Some object's attachment not accessible due to NullPointerException: mimeType
- Some object type attributes are not imported despite a successful Assets object schema import on Jira Service Management Data Center
- Special characters are garbled on CSV imported objects
- Troubleshooting common issues related to Assets CSV import
- Unable to access Insight Reports page with error "Failed to fetch report list"
- Unable to create or edit any Assets schema, object type or object-related data due to database exception which says the key already exists
- Unable to export object schema with objects due to duplicated object attribute values
- Unable to import data from Oracle database due to missing orai18n.jar in classpath in Jira Service Management Data Center
- Unable to import objects for object type X with id X due to null value encountered - Insight Schema import
- Unable to open Import configuration in Insight
- User with the "Object Schema Manager" role is not allowed to access the Import configuration in Insight Asset Management
- When deleting an Insight Schema or searching for objects, Insight leads to an error: Something went wrong. Contact administrator
- Where are the Insight logs for Data Center installations
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