The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement.

Thu, 01 Jan 2009 00:00:00 +0100

Jay Ramanathan, Rajiv Ramnath, Randall Glassgow:
The people, the process or the technology?: Using the ACE framework to make tradeoffs in service delivery improvement. SAC 2009: 259-264