Who Takes Care of Technology?: The Invisible Labor of Infrastructuring Digital Technologies in Aged Care.

Jung-Joo Lee

Celeste Seah Tse Pei Ng Swee Yin Teo Jung-Joo Lee Yiying Wu Clement Zheng Pin Sym Foong Janghee Cho Who Takes Care of Technology?: The Invisible Labor of Infrastructuring Digital Technologies in Aged Care. 2026 1-39 10 Proc. ACM Hum. Comput. Interact. 1 https://doi.org/10.1145/3799455 db/journals/pacmhci/pacmhci10.html#SeahNTLWZFC26 streams/journals/pacmhci

Tse Pei Ng Daniel Campos-Muñiz Yiyang He Ker Wey Aw Jung-Joo Lee Janghee Cho "It's Messy...But I Feel Balanced": Unpacking Flexible Worker's Rhythm-Making Practices Using Asset-Based Approach. 232:1-232:20 2026 CHI https://doi.org/10.1145/3772318.3790825 conf/chi/2026 db/conf/chi/chi2026.html#NgCHALC26 Celeste Seah Yoke Chuan Lee Jung-Joo Lee Ching Chiuan Yen Clement Zheng Rememo: A Research-through-Design Inquiry Towards an AI-in-the-loop Therapist's Tool for Dementia Reminiscence. 236:1-236:20 2026 CHI https://doi.org/10.1145/3772318.3790461 conf/chi/2026 db/conf/chi/chi2026.html#SeahLLYZ26 Ching Chiuan Yen Jung-Joo Lee Ellen Yi-Luen Do Clement Zheng Daisy Yoo Tony Tang Proceedings of the 2026 Designing Interactive Systems Conference, DIS 2026, Singapore, June 13-17, 2026 DIS ACM 2026 979-8-4007-2563-0 https://doi.org/10.1145/3800645 db/conf/ACMdis/ACMdis2026.html Ching Chiuan Yen Jung-Joo Lee Ellen Yi-Luen Do Clement Zheng Daisy Yoo Tony Tang Companion Publication of the 2026 ACM Designing Interactive Systems Conference, DIS 2026, Singapore, June 13-17, 2026 DIS Companion ACM 2026 979-8-4007-2632-3 https://doi.org/10.1145/3802974 db/conf/ACMdis/ACMdis2026c.html

Celeste Seah Yoke Chuan Lee Jung-Joo Lee Ching-Chiuan Yen Clement Zheng Rememo: A Research-through-Design Inquiry Towards an AI-in-the-loop Therapist's Tool for Dementia Reminiscence. 2026 February abs/2602.17083 CoRR https://doi.org/10.48550/arXiv.2602.17083 db/journals/corr/corr2602.html#abs-2602-17083 streams/journals/corr

Tse Pei Ng Daniel Campos-Muñiz Yiyang He Ker Wey Aw Jung-Joo Lee Janghee Cho "It's Messy...But I Feel Balanced": Unpacking Flexible Workers' Rhythm-Making Practices Using an Asset-Based Approach. 2026 March abs/2603.02841 CoRR https://doi.org/10.48550/arXiv.2603.02841 db/journals/corr/corr2603.html#abs-2603-02841 streams/journals/corr

Pengyu Zhu Yiming Yao Haiyue Lu Tse Pei Ng Celeste Seah Janghee Cho Yiying Wu Jung-Joo Lee Unveiling the Invisible Work of Migrant Care Workers in Aged Care Homes: Implications for Future Care Technologies. 329-334 2025 Conference on Designing Interactive Systems (Companion Volume) https://doi.org/10.1145/3715668.3736372 conf/ACMdis/2025c db/conf/ACMdis/ACMdis2025c.html#ZhuYLNSCWL25 Ajit G. Pillai Renxuan Liu Jung-Joo Lee Janghee Cho Insun Baek Adrian Choi Kevin Doherty Christopher Ferguson Ruipu Hu Sarah Kettley Seonghoon Kim Jiashuo Liu Tse Pei Ng Adrian Petterson Matt Ratto Celeste Seah Yiming Yao Yiying Wu Speculating and Disentangling the Relationship Between Technology and Care Work. 433-439 2025 Conference on Designing Interactive Systems (Companion Volume) https://doi.org/10.1145/3715668.3736364 conf/ACMdis/2025c db/conf/ACMdis/ACMdis2025c.html#PillaiLLCBCDFHK25 Yiying Wu Jung-Joo Lee Ajit G. Pillai Janghee Cho Naseem Ahmadpour Virpi Roto Thida Sachathep Jiashuo Liu Mouna Sawan Dongjin Song Martina Caic Lucas Cheng Renxuan Liu Sarah Kettley Luis Soares Kazjon Grace Thomas Astell-Burt Collective Imaginaries for the Futures of Care Work. 732-735 2024 CSCW Companion https://doi.org/10.1145/3678884.3681838 conf/cscw/2024c db/conf/cscw/cscw2024c.html#WuLPCARSLSSCCLK24 Stuart Cockbill Val Mitchell Virpi Roto Jung-Joo Lee Effie Lai-Chong Law John Zimmerman Introduction to Service Design for UX Designers. 143:1-143:3 2022 CHI Extended Abstracts https://doi.org/10.1145/3491101.3503762 https://www.wikidata.org/entity/Q130836371 conf/chi/2022a db/conf/chi/chi2022a.html#CockbillMRLLZ22 Jung-Joo Lee Christine Ee Ling Yap Virpi Roto How HCI Adopts Service Design: Unpacking current perceptions and scopes of service design in HCI and identifying future opportunities. 530:1-530:14 2022 CHI https://doi.org/10.1145/3491102.3502128 https://www.wikidata.org/entity/Q130826789 conf/chi/2022 db/conf/chi/chi2022.html#LeeYR22

Tse Pei Ng Jung-Joo Lee Yiying Wu Unpacking Cultural Perceptions of Future Elder Care through Design Fiction. 2022 abs/2210.00725 CoRR https://doi.org/10.48550/arXiv.2210.00725 db/journals/corr/corr2210.html#abs-2210-00725

Young-Seok Hwang Stephan Schlüter Jung-Joo Lee Jung-Sup Um Evaluating the Correlation between Thermal Signatures of UAV Video Stream versus Photomosaic for Urban Rooftop Solar Panels. 4770 2021 13 Remote. Sens. 23 https://doi.org/10.3390/rs13234770 db/journals/remotesensing/remotesensing13.html#HwangSLU21

Virpi Roto Jung-Joo Lee Effie Lai-Chong Law John Zimmerman The Overlaps and Boundaries Between Service Design and User Experience Design. 1915-1926 2021 Conference on Designing Interactive Systems https://doi.org/10.1145/3461778.3462058 https://www.wikidata.org/entity/Q130841167 conf/ACMdis/2021 db/conf/ACMdis/ACMdis2021.html#RotoLLZ21 Delia Yi Min Lim Christine Ee Ling Yap Jung-Joo Lee Datastorming: Crafting Data into Design Materials for Design Students' Creative Data Literacy. 4:1-4:9 2021 Creativity & Cognition https://doi.org/10.1145/3450741.3465246 https://www.wikidata.org/entity/Q130853523 conf/candc/2021 db/conf/candc/candc2021.html#LimYL21 Virpi Roto Val Mitchell Stuart Cockbill Jung-Joo Lee Effie Lai-Chong Law John Zimmerman Introduction to Service Design for UX Designers. 148:1-148:3 2021 CHI Extended Abstracts https://doi.org/10.1145/3411763.3444999 https://www.wikidata.org/entity/Q130866618 conf/chi/2021a db/conf/chi/chi2021a.html#RotoMCLLZ21 Christine Ee Ling Yap Jung-Joo Lee Virpi Roto How HCI Interprets Service Design: A Systematic Literature Review. 259-280 2021 INTERACT (2) https://doi.org/10.1007/978-3-030-85616-8_16 conf/interact/2021-2 db/conf/interact/interact2021-2.html#YapLR21

Jung-Joo Lee Service design and blind mice. 20-21 2020 27 Interactions 2 https://doi.org/10.1145/3378565 db/journals/interactions/interactions27.html#Lee20

Christine Ee Ling Yap Jung-Joo Lee 'Phone apps know a lot about you!': educating early adolescents about informational privacy through a phygital interactive book. 49-62 2020 IDC https://doi.org/10.1145/3392063.3394420 conf/acmidc/2020 db/conf/acmidc/idc2020.html#YapL20 Virpi Roto Val Mitchell Stuart Cockbill Jodi Forlizzi Jung-Joo Lee Effie L.-C. Law Introduction to Service Design for UX Designers. 140:1-140:3 2020 NordiCHI https://doi.org/10.1145/3419249.3420074 https://www.wikidata.org/entity/Q130864306 conf/nordichi/2020 db/conf/nordichi/nordichi2020.html#RotoMCFLL20 Virpi Roto Jung-Joo Lee Tuuli Mattelmäki John Zimmerman Experience Design meets Service Design: Method Clash or Marriage? 2018 CHI Extended Abstracts https://doi.org/10.1145/3170427.3170626 conf/chi/2018a db/conf/chi/chi2018a.html#RotoLMZ18 Zhide Loh Jung-Joo Lee Kee Hong Song Long Live the Sensor! Designing with Energy Harvesting. 323-335 2017 Creativity & Cognition https://doi.org/10.1145/3059454.3059488 conf/candc/2017 db/conf/candc/candc2017.html#LohLS17 Tuuli Mattelmäki Andrés Lucero Jung-Joo Lee Probing - Two Perspectives to Participation. 33-51 2016 Collaboration in Creative Design https://doi.org/10.1007/978-3-319-29155-0_3 books/sp/MMCL2016 db/books/collections/MMCL2016.html#MattelmakiLL16 Kevin Marshall Gavin Wood Janet C. Read Svetlana Yarosh Madeline Balaam Jung-Joo Lee Supporting Children to Engage in Play for Wellbeing. 2445-2448 2015 CHI Extended Abstracts https://doi.org/10.1145/2702613.2702658 conf/chi/2015a db/conf/chi/chi2015a.html#MarshallWRYBL15 Jung-Joo Lee Siân E. Lindley Salu Ylirisku Tim Regan Markus Nurminen Giulio Jacucci Domestic appropriations of tokens to the web. 53-62 2014 Conference on Designing Interactive Systems https://doi.org/10.1145/2598510.2598542 https://www.wikidata.org/entity/Q59589329 conf/ACMdis/2014 db/conf/ACMdis/ACMdis2014.html#LeeLYRNJ14 Jung-Joo Lee Kirsikka Vaajakallio Tuuli Mattelmäki Tracing situated effects of innovative design methods: inexperienced designers' practices. 103-113 2011 DESIRE https://doi.org/10.1145/2079216.2079231 conf/desire/2011 db/conf/desire/desire2011.html#LeeVM11

Kirsikka Vaajakallio Tuuli Mattelmäki Jung-Joo Lee co-design lessons with children. 26-29 2010 17 Interactions 4 https://doi.org/10.1145/1806491.1806498 db/journals/interactions/interactions17.html#VaajakallioML10

Kirsikka Vaajakallio Jung-Joo Lee Tuuli Mattelmäki "It has to be a group work!": co-design with children. 246-249 2009 IDC https://doi.org/10.1145/1551788.1551843 conf/acmidc/2009 db/conf/acmidc/idc2009.html#VaajakallioLM09 Jussi Mikkonen Jung-Joo Lee Ilpo Koskinen Using Video with Active Markers. 118-122 2009 AmI https://doi.org/10.1007/978-3-642-05408-2_15 conf/ami/2009 db/conf/ami/ami2009.html#MikkonenLK09 Jung-Joo Lee Culture and Co-experience: Cultural Variation of User Experience in Social Interaction and Its Implications for Interaction Design. 39-48 2009 HCI (14) https://doi.org/10.1007/978-3-642-02767-3_5 conf/hci/2009-14 db/conf/hci/hci2009-14.html#Lee09 Naseem Ahmadpour Thomas Astell-Burt Ker Wey Aw Insun Baek Madeline Balaam Martina Caic Daniel Campos-Muñiz Lucas Cheng Janghee Cho Adrian Choi Stuart Cockbill Ellen Yi-Luen Do Kevin Doherty Christopher Ferguson Pin Sym Foong Jodi Forlizzi Kazjon Grace Yiyang He Ruipu Hu Young-Seok Hwang Giulio Jacucci Sarah Kettley Seonghoon Kim Ilpo Koskinen Effie Lai-Chong LawEffie L.-C. Law Yoke Chuan Lee Delia Yi Min Lim Siân E. Lindley Jiashuo Liu Renxuan Liu Zhide Loh Haiyue Lu Andrés Lucero Kevin Marshall Tuuli Mattelmäki Jussi Mikkonen Val Mitchell Tse Pei Ng Markus Nurminen Adrian Petterson Ajit PillaiAjit G. Pillai Matt Ratto Janet C. Read Tim Regan Virpi Roto Thida Sachathep Mouna Sawan Stephan Schlüter Celeste Seah Luis Soares Dongjin Song Kee Hong Song Tony Tang Swee Yin Teo Jung-Sup Um Kirsikka Vaajakallio Gavin Wood Yiying Wu Yiming Yao Christine Ee Ling Yap Svetlana Yarosh Ching Chiuan YenChing-Chiuan Yen Salu Ylirisku Daisy Yoo Clement Zheng Pengyu Zhu John Zimmerman