<?xml version="1.0" encoding="US-ASCII"?>
<dblp>
<inproceedings key="conf/icis/YanSMLP13" mdate="2020-02-17">
<author>Aihua Yan</author>
<author>Stan Solomon 0001</author>
<author>Dinesh A. Mirchandani</author>
<author>Mary C. Lacity</author>
<author>Jaana Porra</author>
<title>The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology.</title>
<year>2013</year>
<booktitle>ICIS</booktitle>
<ee>http://aisel.aisnet.org/icis2013/proceedings/HumanComputerInteraction/7</ee>
<crossref>conf/icis/2013</crossref>
<url>db/conf/icis/icis2013.html#YanSMLP13</url>
</inproceedings>
</dblp>
