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[[File:TDCanadaTrustHwy7.jpg|thumb|TD Canada Trust in Markham]]
[[File:TDCanadaTrustHwy7.jpg|thumb|TD Canada Trust in Markham]]
{{Advert|section|date=August 2019}}
{{Advert|section|date=August 2019}}
TD Canada Trust markets itself as having longer hours than most major banks. Since late 2007, most branches are open 8–6 Monday to Wednesday (some until 8pm), 8–8 Thursday and Friday, and 8–4 on Saturday, with some exceptions for very low-traffic branches. As of February 2011, over 300 branches are open 11–4 on Sundays. All branches are closed on most statutory holidays.
TD Canada Trust markets itself as having longer hours than most major banks, a feature which was a hallmark of the former [[Canada Trust]] before its 2000 acquisition. Since late 2007, most branches are open 8–6 Monday to Wednesday (some until 8pm), 8–8 Thursday and Friday, and 8–4 on Saturday, with some exceptions for very low-traffic branches. By February 2011, over 300 branches were open 11–4 on Sundays; these hours were curtailed during the 2020-21 [[COVID pandemic]] and have not been fully restored.
All branches are closed on statutory holidays.


===Online banking===
===Online banking===

Revision as of 17:14, 2 April 2023

TD Canada Trust
TD
Company typeDivision
IndustryFinancial services
FoundedToronto, Ontario (2000)
Headquarters
Toronto, Ontario
,
Canada
Number of locations
Approximately 1,100 branches, and 2,600 ATMs[1]
Area served
Canada
Key people
Bharat Masrani (CEO of TD Bank Group)
ServicesBanking
Revenue
  • Increase CA$43.6 billion
  • CA$41.1 billion [2]
ParentTD Bank Group
Websitewww.td.com

TD Canada Trust, frequently shortened to simply TD, is the commercial banking operation of TD Bank Group in Canada.[3] TD Canada Trust offers a range of financial services and products to more than 10 million Canadian customers through more than 1,100 branches and 2,600 ATMs.[1]

In addition to the countrywide network of TD branches and ATMs in Canada, the bank has a network of mobile mortgage specialists,[4] financial planners,[5] private bankers,[6] investment advisors,[7] and portfolio managers.[8][1][3]

The current TD Canada Trust division was formed after TD's acquisition of Canada Trust in 2000; prior to this merger, the institution's retail operations were branded TD Bank. All new and most existing accounts are officially issued by Toronto-Dominion Bank (Institution Number: 004), although Canada Trust (Institution Number: 509) remains a separate subsidiary entity, and it remains the issuer of accounts opened at that institution prior to the merger.[9][10]

Since 2012, TD has been phasing out the "Canada Trust" part of its name from its logo online, in advertisements, and on stationery. [citation needed]

History

TD Canada Trust branch in Edmonton, Alberta

Canada Trust was formerly an independent company that was founded in 1864 in London, Ontario, as Huron and Erie Savings and Loan Society.

The company was acquired by TD Bank in 2000, which adopted the new brand name "TD Bank Financial Group". Canada Trust's retail division was merged with TD's existing retail banking operations over the course of 2000 to 2001 to collectively form "TD Canada Trust". Canada Trust's president and CEO, W. Edmund Clark, was made President and COO of TD, and he became president and CEO of TD Bank Financial Group in 2002.

TD in the media

Toronto-Dominion Bank has come under fire due to a series of articles published by CBC News that question its banking practices. The first article written to the Go Public portion of the CBC Business section was posted on 10 March 2017, under the title "'We do it because our jobs are at stake': TD bank employees admit to breaking the law for fear of being fired".[11]

On 15 March 2017, another article was released by CBC News that reported thousands of banking employees from the top-five banks in Canada (RBC, BMO, CIBC, TD and Scotiabank) being pressured to meet unreasonable sales targets.[12]

TD has been accused of pinkwashing for using its prominent sponsorship of Pride Toronto as a demographic marketing tool, while locking trans women out of their accounts if they attempt to access telephone banking in what the bank identifies as a "male voice" and mislabels as fraud.[13] There have also been multiple complaints that depositors who purchased RRSPs from pre-merger TD Bank[14] or Canada Trust[15] have lost access to these funds as TD Canada Trust claims to have no record of the deposits, the pretext being that the institution is only required to retain records for seven years. There have also been cases where the bank has absolved itself of responsibility for theft or fraudulent access to depositors accounts by third parties, blaming the depositor for fraud which is no fault of their own.[16]

Operations

TD Canada Trust in Markham

TD Canada Trust markets itself as having longer hours than most major banks, a feature which was a hallmark of the former Canada Trust before its 2000 acquisition. Since late 2007, most branches are open 8–6 Monday to Wednesday (some until 8pm), 8–8 Thursday and Friday, and 8–4 on Saturday, with some exceptions for very low-traffic branches. By February 2011, over 300 branches were open 11–4 on Sundays; these hours were curtailed during the 2020-21 COVID pandemic and have not been fully restored.

All branches are closed on statutory holidays.

Online banking

TD customers are able to do online banking through TD's EasyWeb system. EasyWeb allows users to perform transactions, manage bills, update personal information, manage investments, and view banking histories.[citation needed]

In 2010, TD Canada Trust launched a mobile banking app for iOS, Android and BlackBerry platforms, allowing clients to perform many of the same transactions that are available through EasyWeb online banking.[17]

In June 2012, TD Canada Trust introduced an enhanced Access Card with the new Visa Debit / Interac Flash access card which allows customers to use it via the phone or online and at international merchants through the Visa network.[18]

Services

TD provides over 200 different languages on phone service for customers in Canada, including English, French, Mandarin and Cantonese. Five languages (English, French, Italian, Cantonese and Portuguese) are provided on ATMs.[19]

See also

References

  1. ^ a b c "Welcome to TD Bank Financial Group". TD Bank Financial Group. Retrieved 15 March 2013.
  2. ^ "TD Bank Group Reports Fourth Quarter and Fiscal 2020 Results". Newswire (Press release). TD Bank Group. 3 December 2020. Retrieved 4 December 2020.
  3. ^ a b Yusufali, Sasha (2012). TD Bank Financial Group. Archived from the original on 20 February 2014. Retrieved 15 March 2013. {{cite book}}: |work= ignored (help)
  4. ^ "Mortgage Specialists". TD. Retrieved 6 August 2021.
  5. ^ "Financial Planners". TD. Retrieved 6 August 2021.
  6. ^ "Private Bankers". TD. Retrieved 6 August 2021.
  7. ^ "Investment Advisors". TD. Retrieved 6 August 2021.
  8. ^ "Portfolio Managers". TD. Retrieved 6 August 2021.
  9. ^ "About Our Accounts and Related Service" (PDF). TD Canada Trust. 1 August 2012. Retrieved 15 March 2013.[permanent dead link‍]
  10. ^ "Rule D4: Institution Numbers and Clearing Agengy/Representative Arrangements" (PDF). Canadian Payments Association. December 2012. Archived from the original (PDF) on 27 December 2010. Retrieved 15 March 2013.
  11. ^ "'We do it because our jobs are at stake': TD bank employees admit to breaking the law for fear of being fired". CBC News. Retrieved 19 April 2018.
  12. ^ "'We are all doing it': Employees at Canada's 5 big banks speak out about pressure to dupe customers". CBC News. Retrieved 19 April 2018.
  13. ^ https://www.cbc.ca/news/canada/manitoba/banking-account-manitoba-1.5002885
  14. ^ https://www.cbc.ca/news/canada/toronto/this-toronto-man-says-td-bank-lost-his-rrsp-potentially-worth-100k-1.5495569
  15. ^ https://www.cbc.ca/news/canada/toronto/td-bank-rsp-1.6029875
  16. ^ https://www.cbc.ca/news/canada/british-columbia/td-bank-considers-clients-guilty-until-proven-innocent-says-victim-of-debit-card-theft-1.5543362
  17. ^ "Connect to TD anytime, anywhere". TD Financial Group. Retrieved 15 March 2013.[permanent dead link‍]
  18. ^ "Your New TD Access Card". Archived from the original on 30 May 2019.
  19. ^ "Diverse languages for diverse needs". www.td.com. Retrieved 23 March 2017.
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