- On-call recommendations Date: 2022-03-10
Status Accepted
Context 18F recently built an emergent website that needed on-call support from non-team members. Because of the urgency of the situation, the on-call needs were left to the last minute.
Meanwhile, 18F is moving towards being more product-focused, and as such, we may need to support products in the long- or short-term going forward.
Decision On-call recommendations were created by Davida Marion, under consultation with Christa Hartsock and Logan McDonald. Recommendations were reviewed by: Jessica Dussault, Laura Gerhardt, Alex Soble, Michael Sullivan, Neil Martinsen-Burrell, Ryan Ahern, Sarah Withee, and Sven Aas.
Consequences Engineers have a reviewed set of recommendations to take into account while working on builds that seem like they may have on-call needs. These recommendations can be inserted into the staffing phase, the development phase, and the support phase.