| title | Resolving issues with your enterprise on GHE.com | ||
|---|---|---|---|
| shortTitle | Resolving issues | ||
| intro | Learn the best course of action when you encounter problems. | ||
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If you're experiencing problems with a service that usually works, like pull requests or {% data variables.product.prodname_copilot %}, you can check if an ongoing incident is affecting the service in your region. See {% data variables.product.company_short %}'s status page at https://githubstatus.com.
If you need help to resolve an issue, contact {% data variables.contact.contact_ent_support %}. Ensure you are signed in to the support portal with your {% data variables.enterprise.data_residency_site %} account. You can also purchase {% data variables.contact.premium_support %}.
Some requests, such as configuration of an external identity management system, may not be in the scope of what {% data variables.contact.github_support %} can help with. See AUTOTITLE.
We encourage you to engage with your account team to provide feedback about your company's experience on {% data variables.enterprise.data_residency_site %}.