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[Bug] Large share of visits have an unknown region #22548

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4 tasks done
9joshua opened this issue Sep 2, 2024 · 0 comments
Open
4 tasks done

[Bug] Large share of visits have an unknown region #22548

9joshua opened this issue Sep 2, 2024 · 0 comments
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Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. triaged

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@9joshua
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9joshua commented Sep 2, 2024

What happened?

35% of a Cloud customer's traffic comes from an 'unknown' region. IP anonymisation occurs after enriching visit data.
image

I do not have a full IP address to test against Maxmind, but using an anonymised IP from their visits log does return a region using Maxmind's demo...
image

This is similar to #20527 which has been closed.

What should happen?

I would expect the % of unknown regions to be far less than 35%

How can this be reproduced?

View the Region report in Visitors -> Location for a French or German based site. (Probably other countries as well)

Matomo version

5.1.0

PHP version

8.2

Server operating system

Linux

What browsers are you seeing the problem on?

No response

Computer operating system

No response

Relevant log output

No response

Validations

@9joshua 9joshua added Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. To Triage An issue awaiting triage by a Matomo core team member labels Sep 2, 2024
@des-innocraft des-innocraft added triaged and removed To Triage An issue awaiting triage by a Matomo core team member labels Sep 3, 2024
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