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QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.

SupplierGateway is an advanced Supplier Management Platform that streamlines supplier onboarding, compliance, and management. Our cloud-based solution automates manual processes, centralizes supplier data, and simplifies compliance tracking, making it easier for businesses of all sizes to enhance operational efficiency and supplier relationships. Key features include automated onboarding, centralized data management, compliance and diversity tracking, and spend analysis. The platform integrates seamlessly with existing systems, scales to meet diverse needs, helps reduce costs, improves compliance, and fosters innovation. Transform your supplier management with SupplierGateway.