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In a world that lives and breathes all things digital, every business is at risk. Cybersecurity has become a major problem for small and growing businesses due to limited budgets, resources, time, and training. Hackers are leveraging these vulnerabilities, and most of the existing cybersecurity solutions on the market are too cumbersome, too complicated, and far too costly.

QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.