Papercups

Papercups is an open-source live customer support tool web app written in Elixir. We offer a hosted version at app.papercups.io. You can check out how our chat widget looks and play around with customizing it on our demo page. The chat widget component is also open-sourced. We wanted to make a self-hosted customer support tool like Zendesk and Intercom for companies that have privacy and security concerns about having customer data going to third-party services. Use Papercups to answer support tickets via email. Forward Twilio conversations and respond to SMS requests from Papercups. A customizable chat widget you can embed on your website to talk to your customers. Connect with Mattermost, so you can view and reply to messages directly from Mattermost. Connect with Slack, so you can view and reply to messages directly from a Slack channel.