Related Products
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About
ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.
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About
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks
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Audience
Companies requiring a speech analytics AI software that helps to improve operational efficiencies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationReflexAI
Founded: 2022
United States
www.reflexai.com
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Company InformationVoyc
Founded: 2018
Netherlands
www.voyc.ai/
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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