Webex EngageCisco
|
||||||
Related Products
|
||||||
About
Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform.
Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75%
Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed.
Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there.
Centralize all of your customer conversations into one singular dashboard, no matter the channel.
|
About
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies that want a better way to engage with customers
|
Audience
Contact centers that want to support customer conversations on any channel
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$16 per month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationVoizee
Founded: 2021
voizee.com
|
Company InformationCisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
|
||||||
Integrations
Axis LMS
ChatGPT
ClickFunnels
Contact Form 7
Google Analytics
Gravity Forms
Twilio
Webex Campaign
Webex Connect
Webex Notify
|
Integrations
Axis LMS
ChatGPT
ClickFunnels
Contact Form 7
Google Analytics
Gravity Forms
Twilio
Webex Campaign
Webex Connect
Webex Notify
|
|||||
|
|
|