Audience

Companies seeking an agent workflow and call scripting software to improve their call handling processes

About First Contact SaaS

First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM.

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Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

First Contact SAAS
Founded: 1994
United Kingdom
www.firstcontactsaas.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support

First Contact SaaS Frequently Asked Questions

Q: What kinds of users and organization types does First Contact SaaS work with?
Q: What languages does First Contact SaaS support in their product?
Q: What kind of support options does First Contact SaaS offer?
Q: What type of training does First Contact SaaS provide?

First Contact SaaS Product Features

Call Center

Blended Call Center
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Logging
Call Recording
Database
IVR / Voice Recognition
Predictive Dialer
Queue Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Telephony

Call Center Management
Contact Management
Inbound Reporting
Outbound Reporting
Telemarketing Management
Auto-Dialer
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
VoIP
Voice & Data Integration