Audience

Social suite platform that helps companies with customer experience

About Konnect Insights

Listen to conversations from millions of web sources and social channels to learn what customers are saying about you, what are the conversations about the competition, about the segment, how your campaigns are performing and many more with Konnect’s Listening tool. Don’t miss a single conversation anywhere on the web and social media that matters to you. Engage with your customers on the platforms they prefer to talk to you, use advanced and automated workflows and CRM tools so you have the right conversations assigned to the right teams, reduce your turnaround times, and measure all your actions. Make your customers happier with Konnect Insights Social CRM. Beautiful dashboards and BI tools that will give you deep insights on how you are perceived on online web and social media. Understand your share of voice, sentiment, media type, classification, social platform analytics for brand and competition, turnaround time reports and many more.

Pricing

Starting Price:
$29 per user per month
Free Trial:
Free Trial available.

Integrations

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Company Information

Konnect Insights
Founded: 2014
India
konnectinsights.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online

Konnect Insights Frequently Asked Questions

Q: What kinds of users and organization types does Konnect Insights work with?
Q: What languages does Konnect Insights support in their product?
Q: What kind of support options does Konnect Insights offer?
Q: What other applications or services does Konnect Insights integrate with?
Q: What type of training does Konnect Insights provide?
Q: Does Konnect Insights offer a free trial?
Q: How much does Konnect Insights cost?

Konnect Insights Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

NPS

Social CRM

Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Calendar/Reminder System
Lead Nurturing
Task Management
Customer Support
Email Marketing
Social Media Monitoring
Lead Capture

Social Media Analytics Tools

Customizable Reports
Multi-Channel Data Collection
Campaign Analytics
Influencer Tracking
Engagement Tracking
Competitor Monitoring

Social Media Management

Brand Tracking
Multi-Account Management
Multi-User Collaboration
Automated Publishing
Customer Engagement
Social Media Monitoring
Content Management
Reporting/Analytics
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Survey

Paper Survey
Question Branching
Data Analysis Tools
Offline Response Collection
Skip Logic
Custom Survey URLs
Site Intercept Survey
Question Library
Supports Audio / Images / Video
Mobile Survey
Email Marketing