ShiftCare

Pros: The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

Cons: ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

Overall: My overall experience with ShiftCare has been frustrating and disappointing from start to finish. The company painted a picture of a polished, integrated platform for home-care agencies, but what I received was an unstable and incomplete product with almost no meaningful support. The onboarding process was poorly managed, communication broke down once payment was made, and critical features like the public API were misrepresented. I lost time and money trying to get basic functionality working. ShiftCare might look good in demos, but in real use, it’s unreliable, buggy, and not supported by a team that stands behind its promises.