Audience

Companies seeking a tool to interview key decision-makers like customers, prospects and intermediaries, to retain more customers

About VOC Research

VOC Research specializes in professional, pre-scheduled, and unbiased conversations with key decision-makers at your customers, prospects and intermediaries to gather their opinions, sentiments, and voice of customer feedback regarding your company’s and your key competitors' products and services. Our expertise in B2B VOC services will help you win more business and retain more customers. We interview key decision-makers at the organizations where you recently won or lost new business to determine the factors that led to each decision. We then analyze the interviews to identify trends and actionable intelligence to help you win more business. We interview your customers to gather their unbiased satisfaction, loyalty, and renewal sentiments, allowing you to identify and react to any comments, issues, or enhancement ideas in a timely manner. We interview your customers to determine their likelihood to renew or defect to a competitor so you can identify and react to any comments.

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Company Information

VOC Research
United States
www.voc-research.com/services

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online

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