Builder fails to repair fault; 700 families left without power in Gurgaon

Gurgaon: Around 750 families at Mapsko Mount Ville in Sector 79 were left with electricity for 23-hour power after DHBVN disconnected supply due to the developer's failure to repair a faulty breaker at the Sector 72 substation. The disconnection occurred at the 33kV switching station at 6pm on Friday and was only restored at 5pm on Saturday, with residents claiming no prior notice was given to them.
"Despite no fault, the ring main unit in Sector 79 remains racked out and locked, with no keys provided to the operations and maintenance contractor. We tried contacting DHBVN officials, but there was no response. The disconnection came without any intimation, and we only learnt about it the next morning. Does DHBVN have the right to deprive residents of electricity even after timely payment of bills?" asked Sumit Duggal, RWA president of Mapsko Mount Ville.
Meanwhile, a senior DHBVN official said that the developer and facility management failed to act on multiple warnings, adding that a notice was also served to the management, allowing seven days for rectification of the fault.
"The vacuum circuit breaker at the Sector 72 substation was faulty for the last 25 days. Since its repair falls under the developer's scope, we served a notice giving them seven days to take action. Meanwhile, power was supplied through an alternate source, but no remedial measures were taken despite repeated follow-ups. This failure affected power supply to other areas as well. The supply has now been restored on the assurance that the fault will be fixed within three days," the DHBVN official said.
When TOI reached out to the representative of the developer, they did not respond for comment. Residents, however, said that they had to bear the brunt due to the tussle between the developer and the discom and also pointed out the financial burden on them caused by prolonged reliance on diesel generators.
"We have spent approximately Rs 8 lakh on diesel for gensets, which not only burns a hole in residents' pockets but also harms the environment. If there was a delay in repairs, the developer should have been penalised instead of harassing the residents. We have already deposited Rs 25 lakh as an advance payment for electricity, making this disconnection completely illegal," said Raghu Tiwari, general secretary of Mount Ville RWA.