Customer Service & Sales Operations
Please have a look at our FAQ pages. If you can’t find your topic there, our Customer Service Team and Sales Operations Team are here to help you. Below you can find an overview of all support contacts by region:
Support contacts
Orders - Ebook and Print Book & Webshop Order Queries
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 3026005 480
Email: orders-books [at] degruyter.com
Subscription Orders - Journals and Databases
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 3026005 470
Email: orders-journals [at] degruyter.com
Accounting Queries
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 3026005 490
Email: accounting [at] degruyter.com
Vendor Orders Americas (tax-exempt customers) - Print Books
Ingram Publisher Services
Tel: +1 (800) 937-8200
Email for US orders: ips [at] ingramcontent.com
Email for Canadian and Latin American orders: ips_international.orders [at] ingramcontent.com
Individual Orders Americas (non tax-exempt customers) - Print Books
IndiePubs address: https://indiepubs.com/
Americas Library and Trade Customers
Sales Operations Americas
Email: salesopsamericas [at] degruyter.com
Orders Americas – Databases and Journals
Sales Operations Americas
Email: salesopsamericas [at] degruyter.com
Arts and Architecture Print Books – UK Trade Customers only
Wiley
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ
United Kingdom
Tel: +44 1243 843291
Email: trade [at] wiley.com
Print books, journal subscriptions (and queries, claims, renewal relating to print books / journal subscription)
Brill is distributed by Air Business
Rockwood House
9-17 Perrymount Road
Haywards Heath
RH16 3DH
UK
Hours: 09:00 to 17:00 GMT (Monday to Friday)
Phone: +44 (0) 330 333 0049
Email: [email protected]
Resources / databases access, claims, authentication, license agreements
Brill Leiden
Plantijnstraat 2
2321 JC Leiden
The Netherlands
Hours: 08:30 am to 17:30 CET (Monday to Friday)
Email: [email protected]
eBooks, Brill eBook Archive (BBA), Evidence Based Acquisition (EBA), e-Deals consortium orders
Brill Leiden
Plantijnstraat 2
2321 JC Leiden
The Netherlands
Hours: 08:30am to 17:30 CET (Monday to Friday)
Email: [email protected]
