Scribd
Upload
171 views2 pages

BPO Career Training Course Guide

This course is intended for graduates or undergraduates seeking to enter the business process outsourcing (BPO) sector or start their careers with multinational corporations. The course covers the concepts of BPOs, including types of voice and non-voice BPOs, outsourced processes, and the infrastructure of call centers. It provides training in customer service, technical support, back office work, and financial processes to develop skills like spoken English proficiency, customer handling, and personal effectiveness.

Uploaded by

dugdugdugdugi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
171 views2 pages

BPO Career Training Course Guide

This course is intended for graduates or undergraduates seeking to enter the business process outsourcing (BPO) sector or start their careers with multinational corporations. The course covers the concepts of BPOs, including types of voice and non-voice BPOs, outsourced processes, and the infrastructure of call centers. It provides training in customer service, technical support, back office work, and financial processes to develop skills like spoken English proficiency, customer handling, and personal effectiveness.

Uploaded by

dugdugdugdugi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Who should do this Course?

This course is appropriate for: Graduates or undergraduates who desire to enter the BPOs sector. Graduates or undergraduates students who want to start their career with MNCs with attractive salaries. Who want to earn a quick buck with a minimum qualification. The companies provide excellent remuneration packages compared to other industries. There are open feedback sessions during training which help you to know your strengths and weaknesses. You also learn team building skills and management. 1. Concept of BPO Types of BPO Fundamentals of Voice BPOs Fundamentals of Non-voice BPOs Overview of KPO Outsourced Finance and Accounting Processes Outsourced HR Processes Outsourced Manufacturing Processes Outsourced IT/ITES Processes Inside a BPO/Call centre Basics of BPO Technology infrastructure Agent level responsibilities in BPOs Issues and Challenges on the floor 2. Voice based program Customer Care Fundamentals Help desk and Tele-Selling Proficiency Process Handling Skills and Knowledge Customer handling skills and knowledge Personal effectiveness skills and techniques Spoken English language proficiency Call centre terminologies 3. Back- office training program Overview of transaction based processes Overview of transaction services client verticals

Personal effectiveness principles and techniques Different types of back-office work English language skills

4. Technical Program Process handling skills and knowledge BPO Infrastructure Fundamentals of Technology Support Home office, computer devices and peripherals Customer handling skills and knowledge Personal effectiveness principles and techniques English language proficiency 5. Financial Process Program Basic fundamentals of Accounting Accounting Equations Essentials of Finance, Accounting and Statistics Payroll accounting Book-keeping Activity based costing Breakeven point Chart of accounts Accounts receivable

You might also like