DEFINING THE MARKETING RESEARCH PROBLEM & DEVELOPING AN APPROACH
CHAPTER 2
IMPORTANCE OF DEFINING THE PROBLEM
PROBLEM DEFINITION- a broad statement of the general problem and identification of the specific components of the marketing research problems.
THE PROCESS OF DEFINING THE PROBLEM AND DEVELOPING AN APPROACH
TASKS INVOLVED- discussion with decision makers, problem audit, interviews with industry experts, secondary data analysis and qualitative research.
ENVIRONMENTAL CONTEXT OF THE PROBLEMpast information & forecasts, resources & constraints, objectives, buyer behaviour, legal environment, economic environment, marketing & technological skills
STEP 1: PROBLEM DEFINITION
MANAGAMENT DECISION PROBLEM- the problem confronting the decision maker. It asks what the decision maker needs to do. MARKETING RESEARCH PROBLEM- a problem that entails determining what information is needed and how it can be obtained in the most feasible way. BROAD STATEMENT- the initial statement of the marketing research problem that provides an appropriate perspective on the problem. SPECIFIC COMPONENTS- the specific components focus on the key aspects of the problem and provide clear guidelines on how to proceed further.
STEP 2: APPROACH TO THE PROBLEM
OBJECTIVE/THEORETICAL FRAMEWORK- a theory is a conceptual scheme based on foundational statements and an objective evidence that is unbiased and supported by empirical findings is gathered by compiling relevant findings from secondary sources. ANALYTICAL MODEL- an explicit specification of a set of variables and their interrelationships designed to represent some real system or process in whole or in part. Eg are verbal, graphical, mathematical.
RESEARCH QUESTIONS- refined statements of the specific components of the problem. HYPOTHESES- an unproven statement or proposition about a factor or phenomenon that is of interest to the researcher. SPECIFICATION OF INFORMATION NEEDEDspecifying various components of the research information required