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Steps To Solve The Issue For Customers Getting Buy Option For BT Net Protect Plus

This document outlines steps to resolve the issue of customers incorrectly being shown an option to purchase BT Net Protect Plus online security. It lists the different broadband and Infinity customer options that should not be displayed the purchase option, and instructs representatives to take the following steps if a customer is still incorrectly seeing the option.

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Vaibhav Ahuja
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39 views10 pages

Steps To Solve The Issue For Customers Getting Buy Option For BT Net Protect Plus

This document outlines steps to resolve the issue of customers incorrectly being shown an option to purchase BT Net Protect Plus online security. It lists the different broadband and Infinity customer options that should not be displayed the purchase option, and instructs representatives to take the following steps if a customer is still incorrectly seeing the option.

Uploaded by

Vaibhav Ahuja
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

STEPS TO SOLVE THE ISSUE FOR CUSTOMERS GETTING BUY OPTION FOR BT NET PROTECT PLUS

If

the Customer Is Getting Option for Online Security /BT Net Protect Plus to Buy as if the Customer is in the following options: A:-Option 2 Broadband customer B:- Option 3 Broadband customer C:- Option 1 Infinity Customer D:- Option 2 Infinity Customer E:- Option 3 Infinity Customer F:-Option 1 UBBX i.e. Unlimited BB with extras G:- Option 1 Pay for BT Net Protect Plus Still Customer is Getting Buy Option Following steps to be taken

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