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Tata Business Excellence Module

The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

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Micah Thomas
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624 views6 pages

Tata Business Excellence Module

The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

Uploaded by

Micah Thomas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

TBEM

It was facilitated by TQMS



TQMS selected and trained assessors

Defined practices using standardized frameworks to evaluate
different TATA companies

Derived from Malcom Baldrige national quality award

Popular as JRD-QV award in Tata Group

Criteria purposes and goals
To help improve organisational performance practices,
capabilities, and results
To facilitate communication and sharing of best practices
information
To serve as a working tool to manage performance, guide
organisational planning and learning
Deliver improving value to customer and stakeholders
Improvement of overall organisational effectiveness and
capabilities
Core Values and Concepts
Visionary Leadership
Customer-driven Excellence
Organisational and Personal Learning
Valuing Employees and Partners
Agility
Focus on the Future
Managing for Innovation
Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective
Performance Excellence
Framework
Performance Results
Financial and Market Performance

Workforce Focused Outcomes

Leadership Outcomes

Process Effectiveness Outcomes

Customer Focused Outcomes

Product and Service Outcomes
Performance Results
Systematic Processes
Core Values
Corporate Governance
Corporate
Governance

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