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MRF Tyres Customer Feedback Questionnaire

This document is a questionnaire about MRF Tyres that asks customers about their purchase experience and opinions. It asks about factors influencing their purchase, level of satisfaction, ratings on characteristics like price and mileage, overall opinion of MRF Tyres, behavior of showroom staff, opinions on service charges, reasons for choosing MRF, any problems faced during purchase, and suggestions for improvement. The respondent is asked to tick boxes indicating their answers to multiple choice and rating scale questions.

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jyot singh khanna
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232 views2 pages

MRF Tyres Customer Feedback Questionnaire

This document is a questionnaire about MRF Tyres that asks customers about their purchase experience and opinions. It asks about factors influencing their purchase, level of satisfaction, ratings on characteristics like price and mileage, overall opinion of MRF Tyres, behavior of showroom staff, opinions on service charges, reasons for choosing MRF, any problems faced during purchase, and suggestions for improvement. The respondent is asked to tick boxes indicating their answers to multiple choice and rating scale questions.

Uploaded by

jyot singh khanna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

Dear Sir/Madam,
(Please tick (

) appropriate answer in the box / space)

I. Customer Introduction:
a. Name

: _____________________________________________

b. Address

: _____________________________________________
_____________________________________________

c. Occupation / Job: _____________________________________________


II. Which factors motivated you to purchase MRF TYRES?
A: Friends

[ ]

B: Brand Image

C: Advertisement

[ ]

D: Relatives

E: Self decision

[ ]

[ ]
[ ]

F: Others

[ ]

III. To what extent the MRF TYRES has satisfied your purpose / need?
A: Fully Satisfied

[ ]

C: Dissatisfied

[ ]

B: Satisfied

[ ]

D: Fully Dissatisfied

[ ]

IV. As compare to other tyres how do you rate the following characteristics of your
MRF TYRES
Characteristics
Price
Quality
Durable
Performance
Mileage

Excellent

Very good

Good

V: What is your opinion about MRF TYRES?


A: Excellent
C: Good

[ ]

B: Very Good
[ ]

D: Bad

[ ]
[ ]

VI: what was the behavior of show room people while taking quotations or while
Purchasing MRF TYRES?
A: Very Friendly

[ ]

Average

B: Friendly

[ ]

C: Not-Friendly

[ ]

D: Dont Know

[ ]

VII: What is your opinion about service charges in the show room?
A: Very Reasonable

[ ]

B: Reasonable

[ ]

C: Costly

[ ]

D: Very Costly

[ ]

VIII: Why did you prefer MRF TYRE?


A: Quality

[ ]

B: Price

[ ]

C: Service

[ ]

D: Durability

[ ]

IX: What problems faced while purchasing MRF TYRES?


A: Lack of informations

[ ]

B: Non co-operations of show room peoples

[ ]

C: Delay

[ ]

D: No problem

[ ]

X: Give your valuable suggestions to improve MRF TYRES?


A: __________________________________________________
B: __________________________________________________
C: __________________________________________________

***************THANK YOU***************

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