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TDR Claim Process for IRCTC Refunds

This document provides information about filing electronic ticket deposit receipt (e-TDR) claims for refunds on IRCTC. It outlines the eligibility and non-eligibility criteria for refunds, instructions for filing online refund requests for e-tickets, and screenshots demonstrating the process for filing an e-TDR claim and checking the status. Key steps include filing the refund claim online, checking the status, and the claim being sent to IRCTC and the railway administration for processing.

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hemanjali
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84 views10 pages

TDR Claim Process for IRCTC Refunds

This document provides information about filing electronic ticket deposit receipt (e-TDR) claims for refunds on IRCTC. It outlines the eligibility and non-eligibility criteria for refunds, instructions for filing online refund requests for e-tickets, and screenshots demonstrating the process for filing an e-TDR claim and checking the status. Key steps include filing the refund claim online, checking the status, and the claim being sent to IRCTC and the railway administration for processing.

Uploaded by

hemanjali
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

MODULE-I (TO BE USED BY CUSTOMER):-

Customer can use this module and file their e-ticket TDR claim for the refund
eligibility on the below mention reasons.

The link is available in www.irctc.co.in – My Transaction – File TDR

ELIGIBILITY OF TDR:-

1 Train Cancelled By Railways

2 Train running Late by More than Three hours

3 Difference of Fare in case proper coach not attached

4 AC Failure – Original TTE certificate is required

5 Travelled without proper ID proof – Original EFT is required

6 Wrongly charged by TTE – Original EFT is required

7 Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi


Exp) – TTE Original certificate is required

8. Passenger Not travelled – Ticket type in General

NON ELIGIBILITY OF TDR:-

1 Other than Railway Fault

2 Confirmed Tatkal ticket if passenger Not travelled

3 If cases not received within 30 days from Date of Journey.

4 Partially travelled Claim (Short of booked destination) in


Rajdhani/Shatabadi/Jan Shatabadi Exp .

To Be Used By Customer
In Case of i-ticket online refund request is not permitted.

Instruction for geting refund on i-tickets are:-

• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit
Receipt (TDR).
• Send claim for refund to the following address attaching the original TDR to:
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
2nd Floor, STC Building,
1, Tolstoy Marg, New Delhi - 110 001.

• Since it is mandatory for i-ticket holder to deposit original ticket with


Railway. To bring this information in the system, IRCTC Corporate
Office/Zonal office will have to bring this information received from customer
in the system.
• IRCTC will process with Railway Administration and refund granted by the
Railway shall be credited to account of the customer
•
I-Ticket Specimen Copy:-

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TDR Specimen Copy:-

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USER PRIVILEGE:-
 Customer can file their TDR refund claim Online

 View the current status of TDR

WORKING PROCEDURE:-
How to File TDR :-

SPECIMEN SCREENSHOT USED FOR “MICROSOFT INTERNET EXPLORER”

File TDR Flow :

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 After this TDR Filing, the case will be transferred electronically to
the Module-II used by IRCTC Corporate Office TDR Filter and
Module-III used GGM Admin filter

 Customer can also view their current TDR/TDR Refund status

HOW TO VIEW THE TDR STATUS:-

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To Be Used By Customer
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