Customer Reference Guide
How to manage your account
Log on to www.youbroadband.in
Online Renewal Process
You can click either on QUICK PAY or through MY ACCOUNT drop down box
QUICK PAY helps you renew your account ONLINE just by entering Account Number or User_ID even when you do not
remember your password.
Select Renew Account Option
Enter User ID & Password displays MY ACCOUNT Page
Displays your account details such as Relationship Number, Account Status, Plan details
Select Renew Online under Renewal Option displays customer existing plan details
Click on Proceed displays Terms & Conditions page
Select I Agree & click on Submit displays Customer Relationship No & Customers City
Select Plan Type from the drop down
MB Plans
Data transfer plans
Unlimited Plans
- Unlimited plans
Dual Speed Plans
- High speed Up to Free resources & reduced speed till validity expiry
Day & Night Plans
- Low speed during Day time & increased speed during Night time
Hourly Plan
- Hourly plans with days validity (whichever is earlier)
Plans Segmentation - Select plan type displays plans falling under this category
o
Plan
- Plan name with resources & validity period (in months)
Plan Price
- Prevailing plan price
YOU Save
- Discount applicable in value terms
YOU Pay
- Plan payable charges
Free MBs
- Resources allotted against plan selected
Days
- Plan validity (in days)
Bandwidth
- Speed of plan selected for renewal
NOTE: All plans have been segregated in a descending order on the following criteria
o
High to low speed plans / value / discounts
Page for reconfirmation displayed
o
Plan selected for renewal (Plan name & value)
Payment Option selected for making payment
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Online Renewal Process
Select Confirm takes customer to Secure Payment Gateway
Select Payment Option from
o
Select Credit Card Type
o
Credit Card / Debit Card / Netbanking / Cash Cards
Visa / Master Card / American Express / Diners Club International Click on Submit
Needs to be completed by the Customer with his personal details
o
Name on the Card
Enter Card Holders name as appearing on the Card
Card Type
Enter Visa / Master card
Card Number
Enter Card No as it appears on the card without spaces
Card Expiry date
Enter Card expiry date (Month / Year) as given on the Card
CVV2 Number
Enter 3 digit security code printed on the back side of the card
(Asterisks will appear while you enter to ensure online security)
Amount (Rs.)
Selected plan value displayed
Clicking "Submit" would authorize your renewal payment disbursement
Once Submit clicked please wait for process the request (takes time to complete)
Never click Submit once again. Even back or refresh buttons should not be used
Renewal charges receipt is generated on payment transaction being successfully completed. This receipt could be
saved & printed for your personal records or could be used for claiming reimbursement from your office.
Slab Structure
Rs. Disc
1001 - 2500
50
2501 - 5000
75
5000 - 8000
150
8000 & Above
250
Mail ID for ONLINE related queries [email protected]
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Guidelines / Precautions to be taken while conducting Online transactions
Error Faced
Network Delay
Reason for Failure
Customer has not completed 2nd level of authentication (3D Secure or OTP)
Error Faced
Authentication failed. Transaction cannot be authorized
Reason for Failure
For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /
OTP. In case customer failed to authenticate the transaction with 3D secure password or OTP
received on mobile, given error response is provided by the bank/card gateway.
Error Faced
Payment not authorized
Reason for Failure
For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /
OTP. In case customer failed to authenticate the transaction with 3D secure password or
OTP received on mobile, given error response is provided by the bank/card gateway.
Error Faced
Cancelled By User
Reason for Failure
Customer has terminated the transaction before completion.
Error Faced
You are not authorized to do this transaction. Please Login to HDFC Bank Net-banking
to reset your Profile using modify Secure Access Profile or Contact HDFC Bank Phone
Banking for further details.
Reason for Failure
For making the online payment using HDFC bank net banking, customer needs to
register with the bank for 2nd level authentication ie. secure access set up. It is to be
done by setting up the secure question and answers. In case customer is not
registered, failure response is given by the Bank.
Error Faced
Third Party Funds Transfer facility and Secure Access not enabled. Please contact
Phonebanking or visit nearest branch for more details
Reason for Failure
For making third party funds transfer using HDFC bank net banking, Customer needs
to register with HDFC bank for third party funds transfer. For making online payment
using HDFC bank net banking, customer needs to register with the bank for 2nd level
authentication
ie. secure access set up needs to be done by setting up the secure question and
answers.
SOLUTION:
Please follow procedure mentioned above & get yourself registered for Third Party
Funds transfer, 3 D Secure Access for conducting Online transactions successfully.
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How to manage your account
Checking account usage
Log on to www.youbroadband.in
Select Check account details under My Account drop down on right hand corner
Enter User ID & Password
Under Manage my account select My Usage
On giving a date range you can view your usage for the last 3 months.
Checking status of account (Balance Resources / Due date)
Select Check account details under My Account drop down on right hand corner
Enter User ID & Password
Under Manage my account select My Balance
Data displayed would provide status of current resources available in your account
Changing your account password (Through website)
Select Check account details under My Account drop down
on right hand corner
Enter User ID & Password
Under Manage my account select Change Password
Enter your Old Password
Enter your New Password
Reconfirm New Password
Click Submit & your password would be changed
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How to manage your account
Resetting Password through SMS
Type SMS Format PWD <Account No> OR PWD <UserID>
Eg 1: PWD 111910
Eg 2: PWD dhaivatshah
SMS to be sent to 9227792200.
Password to be reset
Creating a E-mail ID
Select Check account details under My Account drop down on right hand corner
Enter User ID & Password
Under Manage my account select Create E-mail & follow instructions as
provided on screen
Enter your desired email id
Enter your Password & Reconfirm Password
Enter Alternate Email ID
Enter your personal details as requested for
Enter Hint question & Hint answer (Reqd. for password reset & forwarded to
alternate Email ID.)
Click Submit & your Email ID would be set up
Updating Contact Details
Select Check account details under My Account drop down on right hand corner
Enter User ID & Password
Under Manage my account select Update Contact Details
Enter Cell No & Email ID
Click Submit & your contact details would be updated in our records
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How to manage your account
Checking status of advance payment made
Select Check account details under My Account drop down on right hand corner
Enter User ID & Password
Under Manage my account select Anticipatory Renewal Queue
Data displayed providing details of advance payments made & plan renewed
NOTE: Any advance amount paid would be credited to customer account & utilized for renewal on due date.
Account renewal would happen only after usage of resources entitled against the existing ongoing plan.
This is to reconfirm that none of the existing resources would lapse due to advance payment of renewal charges.
Checking Credit information
Select Check account details under My Account drop down
on right hand corner
Enter User ID & Password
Under Manage my account select Credit Information
On giving a date range you can view credits (service
credits / resources) provided to your account.
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