Towards Effective
8Ds
8 Discipline Problem Solving Approach
D0 - Prepare for the Ford Global 8D Process
D1 - Establish Team
D2 - Describe the Problem
D3 - Develop Interim Containment Action (ICA)
D4 - Define and Verify Root Cause and Escape Point
D5 - Choose and Verify Permanent Corrective Actions (PCAs) for
Root Cause and Escape Point
D6 - Implement and Validate Permanent Corrective Actions
(PCAs)
D7 - Prevent Recurrence
D8 - Recognize Team and Individual Contributions
8 Discipline Problem Solving Approach
D1 - Establish Team
Visteon SDE should be a part of the team.
Include the actual operating personnel in the team
There should be Champion for the 8D He questions / not a part of the
work-team
D2 Describe the Problem
Is this a Chronic issue (Something changed) or a sporadic issue (never
been there) ?
What is / is not the problem?
Is this a mean shift issue or a excessive variation issue?
Understanding Problems
Variation
Off-Target
X
XXX X
X
XX
X
X
X
X
X
X
X
X
X
X
X
On-Target
Center
Process
XXX
XXX
XXX X
X XX X
X
X
X
Reduce
Spread
Understanding Problems
Large
Off-Target
Variation
LSL
LSL
USL
USL
On-Target
Center
Process
Reduce
Spread
LSL
USL
The statistical view of a
problem
LSL = Lower spec limit
USL = Upper spec limit
Understanding Problems
Problem :
A Question posed for a solution, decision or determination.
A proposition requiring some operation to be performed.
Practical Problem
Need
Low yield ?
Do
Statistical Problem
Need
Mean off target ?
Do
Statistical Solution
Need
Find / Isolate Variables
Do
Practical Solution
Need
Install Auto Controller
Understanding Problems
Common Cause Variation
Source of variation which affects all individual
values of a process; Random in nature.
E.g. Ambient temperature; general vibrations in lathe;
etc.
Special Cause Variation
Source of variation that is intermittent, (often
unpredictable); Non- random in nature.
E.g. Tool broken; Change in RM composition etc.
Understanding Problems
Perception
Special Cause Common Cause
Special Cause
In Control
Inaction /
Out of control
Truth
Over adjustment/
Common Cause Out of control
In Control
2 Dimensions in Solving
Problems
6 sigma
SPC
tools
Auto
controls
First/Last off
Common
SPC
Special
Type of Cause
Global 8D Unique concepts
Escape: A control system failure
that allowed advancement of substandard product or service.
Escape Point: The earliest location in the process,
closest to the root cause, where the problem
should have been detected, but was not.
D3 - Develop Interim Containment Action (ICA)
Let know the total suspect stock including those in
transit
Keep record of actual rejections from the 100% sorting
done as a part of ICA.
Clearly identify all the boxes which have been
contained with labels detailing the actual characteristics
checked.
If possible also identify on the part itself .e.g absence of
thread in a casting, mark on the thread to show that this
was actually checked.
D4 - Define and Verify Root Cause and Escape Point
The key word is ROOT CAUSE
Need to ask Whys repeatedly till we arrive at root cause.
Clearly differentiate the Process root cause and Escape root
cause.
Process root cause What caused the part to fail?
Escape root cause - What caused the bad part to slip past
Supplier place to the Customer plant?
Most important part:
The ROOT causes have to be verified before we can
proceed further. (90% of the 8Ds we see does not do this
effectively)
Verification of Root Cause
Proof confirming proper identification of the Root
Cause/potential Cause.
Performed in two steps: Passive, then Active.
Passive Verification is done by observation. The presence of the cause is
looked for without making any changes to the process.
If presence of the Root Cause/potential Root Cause variable cannot
be observed or proven, chances are great that the identified cause
is not a Root Cause or potential Root Cause.
Active Verification is a process where confirmation of proper
identification of the Root Cause/potential Root Cause is made by
making the effect come and go using the variable identified as the
cause. Both coming and going are essential tests of Root
Cause/potential Root Cause confirmation.
Choose PCA
80% of the 8Ds lack link between root cause and PCA !!
PCA should address both Process Root Cause and Escape
root cause.
PCA should address the Root cause and not an
intermediate cause.
E.g Molder short shots case study.
Addressing an intermediate cause can lead to
Repetition of the initial issue
Creation of a new issue
Verify PCA
Verification of Actions: Proof developed BEFORE
implementation that the action taken will do what is
intended by providing before and after data comparison and
does not introduce a new problem.
Verification activities may include the following:
Tests and demonstrations
Comparing the new action with a similar proven action.
Reviewing newly designed documents before their
release
Validate PCA
Validation of Actions: Ongoing evidence that the
implemented action is doing what was intended without
introducing a new problem.
Validation follows successful Verification.
Validate PCA
Pre-customer Validation is ongoing evidence (data) - before exposure to
the customer and following successful Verification - that the implemented
action is still doing what was intended without introducing a new problem.
Validation activities may include tests,inspections, observations and
other quality checks performed on production product using the
specified production process.
These tests, etc., are correlated to the customer's symptom and are
good indicators of action effectiveness.
Customer Validation is ongoing evidence (data) - received from the
customer - that the action taken to eliminate the customer's symptom is still
working.
Confirmation is obtained by monitoring the same indicator that
demonstrated the symptom initially.
Performance results of the indicator may be tracked using the
Paynter Chart.
Prevent Recurrence
This is the toughest part!!
We tend to relax once the problem disappears
momentarily.
Document the corrective actions in FMEA /
Control plans / Operator Instructions.
Read across to similar product / process lines
Redefine Standards based on lessons learnt.
Control plans
Process control
Product inspection
Sampling size
Frequency
Default is 5 pcs every hour
