Press line button for your extension, dial the
number, and then lift the handset.
Press New Call soft key, dial number, and then
lift handset.
If you have selected a number from a directory,
press the Line / Headset / Speaker button.
QUICK REFERENCE
Lift the handset.
Note
Because of differences in phone
models and features, not all
procedures and soft keys
described here apply to all
phones.
Using the Quick Reference Card
Complete numbered items in sequence.
Choose only one bulleted item.
If you are using a headset, press
EndCall soft key.
Redial a Number
Lift the handset, press Redial soft key.
If you are using speakerphone, press Redial
soft key.
Dial number and then lift the handset.
4. Press Transfer button to transfer the call.
Cancel Transfer
Press Cancel. soft key
1. During a call, press Conference button to open
a new line and put first party on hold.
3. When call connects, press Conference again to
add new party to existing call with first party.
End a Conference Call
Hang up handset.
Press Cancel soft key.
Meet-Me Conference Call
Hold
Press Hold button.
1. Obtain Meet-Me phone number from your
system administrator.
Retrieve
Press the Resume soft key or the flashing green
line button.
If your phone supports multiple lines, you can
use line buttons to swap between holding and
active calls.
1. Press
button.
2. Dial transfer to number.
Speed Dial
1. Press SpeedDial soft key.
2. Enter the pre-configured speed-dial code and
then press the SpeedDial soft key.
Set up a Call Back Notification
1. Press Callback soft key while listening to the
busy tone or ring sound.
2. A confirmation screen displays on the phone.
3. Press the Exit soft key to return to the main
screen, if desired.
4. Your phone alerts you when the line is free.
5. Press the Redial soft key to place the call again,
if desired.
2. Place a call to another number.
Hold a Call
Transfer a Call
Lift handset and dial number.
or
If you need to end a speakerphone call, press
button or EndCall soft key.
Bold terms identifies soft keys.
Place a Call
3. Wait for answer and announce caller.
Place a Conference Call
Hang up.
Quick reference is intended for Cisco Unified
IP phone users who are already familiar with
their phones. For details on your phones and
phone features, see the user guide.
2. Dial transfer to number.
End a Call
3. Press the Fwd Off soft key to cancel call
forwarding.
button.
Press TrnsVM soft key.
If you are using the speakerphone, press
Speaker.
Cisco Unified
Communications Manager Express
Quick Reference Card for Cisco
Unified IP Phones 6921 and 6941
1. Press
Transfer Call to Voice Mail
Answer a Call
If you are using a headset, press
Consultative Transfer
2. Distribute number to participants.
3. Press MeetMe soft keys.
4. Dial Meet-Me conference number. Participants
can now join by dialing in.
5. To end a Meet-Me conference, all participants
must hang up the handset or press the Cancel
soft key.
Call Forwarding
1. Press Fwd All soft key.
2. Dial the number to which you want to forward
all calls.
Call From Contacts
1. Press the
button
2. Press 1to highlight Personal Directory or Press
2 to highlight Corporate Directory and then
press the Select button.
3. For Personal Directory, enter the User ID and
PIN. Press the Submit soft key or press Cancel
to return to exit.
4. For Corporate Directory, use the Navigation
bar to select any of these criteria to search for
a coworker:
First name
Last name
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other
countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (0705R)
<2009> Cisco Systems, Inc. All rights reserved.
Printed in the USA on recycled paper containing 10% postconsumer waste.
OL-20844-01
Number
5. Use your keypad to enter the information, then
press the Search soft key.
6. To dial, do any of these tasks:
Press the Call soft key.
Press the Select button on the Navigation
bar.
Press a line button.
Press the
Press the
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
9. Press the Back soft key to return to the Call
History screen.
1. Select All Lines or the line that you want to
view.
Clear Call History
2. Press the Missed soft key.
1. Press the Applications
The Call History screen displays only the
missed calls on the selected line.
1. Press the Applications
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
Opens a new line on the
speakerphone to place a call.
Ok
Confirms the selection.
5. Press the Delete soft key to delete the Call
History screen, or press the Cancel soft key to
go back to the Call History screen.
PickUp
Selectively picks up calls to another
extension.
Play
Plays the ring sound sample.
Redial
Redials the last number dialed.
button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
List of Soft Keys
3. Select All Lines or the line that you want to
view.
Soft Key
Description
Resume
Returns to an active call.
<< X
Navigates to edit characters. Use the
backspace soft key to erase digits
that were entered incorrectly.
Save
Saves the last change.
Search
Initiates a search in the local
directory.
To VM
Diverts call to user's voicemail.
Update
Updates the caller list.
4. From the Call History screen, highlight the call
you want to dial and do one of the following:
Press the Call soft key.
Press the speakerphone or headset button.
Answer
Answers an incoming call.
Callback
Notifies callers that the called line is
free.
Cancel
Cancels the last selection.
Fwd All
Forwards all calls.
Conf
Connects callers to a conference call.
Pick up the handset.
Edit Number From Call History
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
1. Press the Applications
Delete
Deletes selected item.
3. Select All Lines or the line that you want to
view.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
DND
Enables and disables the
Do-Not-Disturb feature.
4. Select a call record and press the Details soft
key (you may need to press the more soft key
first).
3. Select All Lines or the line that you want to
view.
EditDial
Selects a number and activates the
cursor for editing.
4. Highlight the call you want to edit.
EndCall
Ends the current call.
5. Press the Back
soft key to return to the
Call History screen.
5. Press the EditDial soft key (you may need to
press the more soft key first).
Exit
Exits from the current selection or
screen.
Filter Call History
6. Press the Forward Arrow soft key to move the
cursor to the right and press the Backward
Arrow soft key to move the cursor to the left.
GPickUp
Selectively picks up calls to a phone
number that is a member of a pickup
group.
7. Press the Back Delete soft key to delete
numbers.
Hold
Places an active call on hold.
Resumes a held call.
8. Press the Dial soft key to dial the edited
number.
Message
Dials the local voice-mail system.
button.
NewCall
Forwards calls to a location from
which the call can be retrieved by
anyone in the system.
View Call Record Details
1. Press the Applications
Toggles muting on and off.
Park
Press the line key.
button.
Mute
button.
4. Press the Clear soft key (you may need to press
the more soft key first).
4. Press the Exit soft key to return to the Call
History screen.
1. Press the Applications
Scrolls through additional soft key
options (for example, use the more
soft key to locate the Number soft
key).
4. Press the Exit soft key to return to the Call
History screen.
1. Press Applications
button.
more
3. Select All Lines or the line that you want to
view.
Place a Call from Call History
View Call History
Description
3. To view all calls in the Call History screen,
press the All Calls soft key.
Pick up the handset.
Call History
Soft Key
button.
