SAP Solution Manager 7.
1
Essentials for Managers
Agenda
Why should you consider SAP Solution Manager 7.1?
Management dashboards, ITIL compliant IT Service Management
Attractive usage rights for the entire customers solution
And much more!
When is the right time to go for 7.1?
The right time is right now!
Maintenance of 7.0 EHP1
Whats the impact on functions currently used?
Leverage incremental improvements by selective activation
Define adoption strategy for major changes
How to get to SAP Solution Manager 7.1 up and running?
SAP Solution Manager Landscape design
Upgrade versus fresh Installation
Basic steps to get started
Whats up next?
Roadmap for planned innovation in SAP Solution Manager
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Why should you consider SAP
Solution Manager 7.1?
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Management Dashboards:
The Single Source of Truth at Your Fingertips
Dashboards
Manage Operational Efficiency
Is IT on top of projects and operations?
Which risk do projects have on operation?
IT budget, capacity and skills on track?
Are all my system up and running?
Demonstrate Value of IT
Does IT help the business to grow?
Is the business using the IT solution?
Is business continuity guaranteed?
Is throughput as expected by the business?
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Attractive usage rights for the entire customer solution:
ALM Capabilities For SAP Enterprise Support Customers Only 1)
Reverse Process Documentation Content powered by IBIS
New SAP Business Process Blueprint for easy process design and documentation
Business Process Change Analyzer for change impact analysis
New Test Automation Framework and two included seats of HP QTP for SAP & non SAP
Quality Gate Management to minimize transport risk
IT Service Management for non-SAP, managing incidents, problems, and requests
Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software
components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP
product strategy.
1)also
valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE
Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
2)Custom
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Attractive usage rights for the entire customer solution:
Run SAP Capabilities For SAP Enterprise Support Customers Only 1)
End-to-End Monitoring and Alerting Infrastructure for the entire customer solution
PI, BI and Business Objects Monitoring and reporting
End User Experience Monitoring to monitor the process from the user perspective
Business Process Analysis and Business Process Improvement & Analytics
Custom Code Lifecycle Management to manage the custom code footprint
Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software
components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP
product strategy.
1)also
valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE
Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
2)Custom
2011 SAP AG. All rights reserved.
And much more:
SAP Solution Manager 7.1 Highlights
Supporting the end-to-end Customer Solution
End-to-End
Open modeling of non SAP applications in new Landscape Management Database
Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure
From Application Incident Management to a complete ITIL V3 compliant ITSM for the customer solution
Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal
Simplified User Interface and Management Dashboards
Ease of Use &
Dashboards
100% transparancy into IT and business with Management Dashboards
Change and Incident Management : Complete web-based user interface
Test Management : New intuitive user interface for Tester work list
Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool
Run SAP like a factory with 2 FTEs per shift
Efficiency
Relevance to
Business
New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central
infrastructure and correlation / aggregation of alerts
Operation Control Center for central control of mission critical operations support
Business Process Modeling, Reverse Documentation & Usage Analysis
Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation
Reverse engineering of business processes with IBIS content fully integrated in SolDocA
Business Analytics: otimize execution of business processes with throughput and Backlog analysis
Extended usage rights
Scope
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A complete solution for the midmarket CIO to run IT like a business
Included in your SAP Enterprise Support contract!
Need more details? Just click on the area of interest below!
Portfolio & Project
Management
Incident, Problem &
Request Management
Run SAP
like a
Factory
Solution Documentation
& Implementation
Business Process
Operations
Single
Source
of Truth
Application
Operations
Integration
Validation
Application
Lifecycle
Management
Change, Test &
Release Management
Maintenance Optimization & Security
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When is the right time to go for 7.1?
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The right time is right now!
Go directly to SAP Solution Manager 7.1
Do not invest in a release in which SAP does not add innovation any more
Use your next maintenance window to perform the upgrade
Reduce your maintenance effort
No need to implement any Support Package as Upgrade prerequisite
Go to the latest SAP Solution Manager 7.1 Stack in one shot
Benefit now
SAP Solution Manager 7.1 is ready for prime time
Most new developments can be selectively adopted at your own pace
Only the upgrade of Service Desk and Change Request Management is disruptive and
requires migration investment.
2011 SAP AG. All rights reserved.
10
SAP Solution Manager 7.1
Times Spent doing Technical Upgrade experience so far
Pre Processing
Post Processing
Import
Basic Configuration
Upgrade to 7.1
5 to 10 hours
10 to 20 hours
Downtime
Run Time
Pre Processing
Support Package
implementation
10 to 14 hours
1 to 2 hours
Run Time
Import
8 to 20 hours
Run Time
Basic Configuration
5 to 8 hours
3 to 4 hours
Downtime
Run Time
Technical downtime is similar for Support Package Stack and Upgrade
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11
Why SAP Recommends to Adopt SAP Solution Manager 7.1
Q1
2011
Q2
Q3
SAP Solution Manager 7.0 EHP 1
Q4
Q1
2012
Q2
Q3
Q4
Q1
2013
Q2
Q3
Q4
Q1
2014
Q2
Q3
Q4
Q1
2015
Q2
Q3
Q4
Mainstream Maintenance
Upgrade
SAP Solution Manager 7.1
Ramp Up
Mainstream Maintenance
Invest now in SAP Solution Manager 7.1 because:
You
can adopt the SAP Solution Manager 7.1 innovations at your own pace and priorities, e.g. Management Dashboards, Business Process
Blueprinting, Solution Documentation, Test Automation, Central Application Monitoring.
You
can do a technical upgrade to SAP Solution Manager 7.1 without additional hardware, little user impact and not significantly more effort
compared to applying a support package on SAP Solution Manager 7.0 . EXCEPTION: Charm and Service Desk!
Maintenance
of SAP Solution Manager 7.0 ends by end of 2013. No functional enhancements on SAP Solution Manager 7.0
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12
Whats the impact on functions
currently used?
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13
Leverage incremental improvements by selective activation
Area
Examples
Effort
Reverse Analysis Content
Upload content
Upload Interface
None
Template Management
Compare and adjust
None
Solution Implementation
BPMN Business Blueprint
Configuration (small effort)
Integration of third party test tools
None
Test Scope Optimization
None
Maintenance Management
System recommendations
None
Upgrade Management
Upgrade dependency analyzer
None
Business Process Operations
Analytics and dashboards
Configuration (small effort)
Solution Documentation
Test Management
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Leverage incremental improvements by selective activation
Area
Examples
Effort
Custom Code Management
Get full transparency of all custom code
objects across systems
Implementation project
recommended.
Application Operations
Technical Monitoring and Alerting
Implementation project
recommended.
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15
Define adoption strategy for major changes
Area
Examples
Effort
Incident Management
State of the art user interface leveraging
Web 2.0 paradigms.
ITIL compliant process
Extensibility
Implementation project
recommended.
Migration of existing customizing
required.
Change Control Management
State of the art user interface leveraging
Web 2.0 paradigms
Support for non-system related changes
Enhanced retrofit capabilities
Implementation project
recommended.
Migration of existing customizing
required.
Reading path for upgrading Incident and Change Control Management
Overview
Configuration Guides
(click for more information)
(click for more information)
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Expert Guided
Implementation
(click for more information)
16
How to get to SAP Solution Manager
7.1 up and running?
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17
SAP Solution Manager Landscape design
SAP Solution Manager 7.1
SAP Solution Manager 7.1
SAP Solution Manager 7.1
Development System
Quality Assurance System
Production System
Build
Test
Run
Perform customizing
Develop reports
Design Info cubes
Deploy SAP Notes
Verify new functionality
Check for regressions
Manage Operations of SAP
Solution Manager including self
monitoring.
Implement Support Packages
To enable broad adoption, SAP recommends the best practice of a 3-tier landscape.
A 2-tier landscape may be sufficient if no customizing or custom development is involved.
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18
Hardware considerations
No hardware investments should be required if you
are on SAP Solution Manager 7.0 EHP 1 and plan no changes
to the scope
are on SAP Solution Manager 7.0 EHP 1 and plan to add only
a small number of managed systems or users
The hardware should be reviewed if you
want to leverage areas of SAP Solution Manager currently not
in use
plan to add a larger number of users (e.g. to manage a
complete IT Service Desk)
want to add a large number of managed systems
you are currently on a release smaller than SAP Solution
Manager 7.0 EHP 1
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Upgrade versus new Installation
The standard path from SAP Solution Manager 7.0
to SAP Solution Manager 7.1 is an UPGRADE to
protect configuration investment and keep data.
You can do a new installation if the main purpose of
your SAP Solution Manager 7.0 is to generate keys
and download Support Packages
Establish landscape strategy (System Landscape Directory,
Solution Manager agents on managed systems)
Run automated paperless guided procedures after fresh install
to configure both SAP Solution Manager and the connectivity to
all managed systems
Please refer to the content transfer guide if you prefer a new installation over an upgrade.
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New planning tool for installations and upgrades
The objective of the planner is to provide a support
for upgrade/installation projects planning.
The tool enables you to:
Assess your current situation by describing your Solution
Manager landscape and usage.
Define the scope of the new installation/upgrade.
Propose a high-level sequence of tasks that have to be
performed during the project
Validate the technical infrastructure of your environment
Identify risks factors linked to your technical and functional
environment.
Click on picture to download the planner!
The outcome of the tool should be used as an input for your project planning and should be
validated by the project team.
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21
SAP Solution Manager Configuration
SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration
Accessible via transaction code SOLMAN_SETUP
Allows an easy, fast and step-by-step configuration of SAP Solution Manager
Single, easy to use wizard for system preparation & basic
configuration
Highly automated configuration
Integrated documentation for each step
Easy access to open tasks and postponed activities
Configuration of all managed systems from one central entry
point
Configuration of other scenarios like Technical Monitoring,
Data Volume Management,
Supports Upgrades and new
Installations !
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Need more details? Just click on the area of interest below!
Installation and Upgrade Guides
Documentation
Wikis
Sizing Guide
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Master Guide
23
Whats up next?
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Further SAP Solution Manager Planning
What Is It?
SAP Solution Manager is the central, integrated end-to-end orchestration
platform to accelerate innovation, manage the application lifecycle and run
SAP- centric solutions like a factory.
What value does it deliver?
Quality of change and operation
Business continuity
Reduced TCI / TCO
Today
SAP Solution Manager 7.1
End-to-End Support for the complete
customer solution
Ease of Use and Dashboards
Run SAP like a factory
Relevance to Business
Extended Usage Rights
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Planned
Future
Support for HANA and Mobile
Mobile Apps for SAP Solution Manager
Guided procedures for exceptions in
operations
Leverage single source of truth for
advanced prediction and impact analysis
SAP Solution Manager on HANA to enable
enhanced analytics on single source of
truth
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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SAP IT Infrastructure Management and SAP Solution Manager 7.1
Modeling of IT infrastructure components
Incident & Problem Management (e.g. End-User issues with
desktop PC)
Request for Change & Change Management (e.g.
Deployment of firmware to network infrastructure)
Integration in End-to-End Monitoring & Alerting
Integration of alerting data for IT infrastructure (e.g.
availability of network devices)
Visualization of IT infrastructure components in context of
influenced systems, databases and hosts
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Model business process
based on delivered
templates
Applications
Deep modeling of systems,
instances, hosts, out of the
box for SAP & manually nonSAP
Infrastructure
Monitoring & Alerting
Integration in IT Service Management
Business Process
Incident, Problem & Change
Agentless auto discovery based
Storage of modeling data in a Configuration Management
Database (CMDB) including integration in SAP Solution
manager
Auto Discovery of Hosts, Printers,
Storage, Network with SAP
Infrastructure Management
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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