Catherine R.

Frias
BSBAMM IV
Swinyard, WR and Shoppers through online is much more
Smith, SM, 2003. convenient and entertaining than any retail
Why People (Dont) shopping. Consumers shop through the
Shop Online: A internet because choices of products
Lifestyle Study of dramatically increase. A wide range of
Internet Consumer. product offering was presented online.
Psychology & Shoppers have access to much more
Marketing, 20(7): information when making purchases.( pp.
567-597 166)
(http://www2.warwic
k.ac.uk/alumni/servi
ces/eportfolios/bsrfb
r/online_shoppers_v
s_non-shoppers)
Margherio, L., Also stated that busy people can save
1998. The emerging time in online shopping as online
digital economy. merchants serve their needs individually. In
Secretariat for online shopping, better and greater access
Electronic to information, combined with the lower
Commerce, operating cost for many internet
Washington. businesses may, in turn, drive reductions in
(http://scialert.net/fu prices or improvement in quality of
lltext/? products. It may also be possible for
doi=jas.2006.696.7 customers to evaluate quality purely via
05&org=11) information available online.
(http://scialert.net/fulltext/?
doi=jas.2006.696.705&org=11)
Menon and Kahn Functional or utilitarian perceptions relate
(2002). to efficient shopping on the internet in help
(https://www.ukessa consumers accomplish their task, and on
ys.com/essays/mark how easy the internet in used as a medium
eting/towards- of purchase are mainly the reasons why
online-shopping-in- many people choose online shoppings.
uk-and-risks- (figure 2.1)
associated-
marketing-
essay.php)
Hanson, W. 1999. As convenience is the most prominent
Principles of Internet factor that motivates the consumer to shop
Marketing. Ohio: online, the timing, location and purchasing
South-Western process through the internet are much
College Publishing. more superior to other traditional methods
(https://pdfs.semant of purchasing goods and services. (pp.
icscholar.org/0248/c 223)
8c87844005cd8199f
0c91e3659f56a6a80
e)
Catherine R. Frias
BSBAMM IV
Bequai, Wang and As convenience is the most prominent
Huang,2001. factor that motivates the consumer to shop
Criminal Behavior in online, the timing, location and purchasing
the Internet Age: process through the internet are much
the Social more superior to other traditional methods
Organization of of purchasing goods and services
Transnational (Hanson,1999). On the contrary, as online
Organized Crime by shopping becomes the mot famous
Anita Lavorgna. shopping methods among the people in the
(http://web.unitn.it/fi world, it has also becomes the web for
les/download/20203 crimes. The internet, in fact, not only have
/phddissertationprop positive effects on the lives of millions
osalanitalavorgna) people in areas ranging from commerce to
entertainment, but had also provide new
opportunities for illegal activities, enabling
potential criminals to commit large-scale
offence with fewer personal risks and costs
and offering a profitable environment to
existing crime syndicates. (pp. 9)
Aslo, Cuhadar Opined that online shopping provides the
(2005).Benefits of ability to compare products types as easy
Online Shopping. as possible, instead of running around to
(http://recursostic.e several different traditional stores and
ducacion.es/secund trying to remember or write down details
aria/edad/3esoingle such as prices and features. Shoppers can
s/3quincena9/impre just open two or more browsers to compare
sos/shopping_trends easily more than one item. As there are
.pdf) websites which make in comparison
shopping even easier. (pp. 2)
Alba ( 1997). The internets capabilities as a
Shopping communication, transaction and
Orientations, distribution channel are not uniform for all
Product Types and types of products and services. Through
Internet Shopping the web, various ways in advertising
Intentions LEO R. products were introduced. It has its way to
VIJAYASARATHY introduce a particular kind of product. It
also offers new products of different types
of its product information. (pp. 70)
Catherine R. Frias
BSBAMM IV
Hemamalini, 1995. Personal internet awareness and product
Internet Awareness involvement are mainly the reasons why
Consideration Use. shoppers are intended to buy. Because of
the web, information about different
https://www.google. products was given out through online
com.ph/url? wherein customers from any other
sa=t&rct=j&q=&esr locations will have the knowledge about
c=s&source=web&c different products.
d=&ved=0ahUKEwj
72bun9tDRAhXFGpQ
KHT3pDcUQFggaMA
A&url=http%3A%2F
%2Fwww.slideshare.
net%2Fnetlash
%2Fthe-digital-
customer-journey-
48888889%2F65-
Preinternet_Internet
awarenessconsidera
tionuseresearchshar
eawarenessconsider
ationresearchusesha
re_conversion_conv
ersiondigital_custom
er&usg=AFQjCNGBR
iAZZAyLIgWSULXUg
BKpjYjbcQ
LEO R. Product types, based on cost and
VIJAYASARATHY( 201 tangibility, do not have a moderation
0) influence on the relationship between
Shopping shopping orientation and intentions to shop
Orientations, using the internet but do have a direct
Product Types and effect on the latter.
Internet Shopping
Intentions
LEO R.
VIJAYASARATHY
http://www.tandfonli
ne.com/doi/abs/10.1
080/101967803200
0039903
Catherine R. Frias
BSBAMM IV
Charlton(2013).Eco A fixed date of the delivery is the most
mmerce delivery: popular choice in online purchases (31%),
what do customers closely followed by next day delivery and
want? the ability to collect from stores (both
By Graham Charlton 24%). The common theme us that, unlike
https://econsultancy. the standard delivery within two or three
com/blog/63271- days, these options provide more certainty
ecommerce- for the customer and enable them to plan
delivery-what-do- around delivery dates and times.
customers-want/ The high level of shoppers who tend
to do shopping through online is
significantly increasing. Personal
information of the buyers is shared to the
online store and made connection to both
and has led to comfort in sharing their
personal details online. With this comfort in
sharing their personal data, it seems
inevitable that savvy retailers would
capitalize on these favorable market
characteristics that may, in turn, to make
everything as legal as possible
http://goo.gl/yS47iL 15 November 2013).

Harn, et., Al 2006. Online retailers also need to ensure that

E-Commerce: A they provide an efficient delivery service to
Study on Online secure the time of the delivery of the
Shopping in product to their customers mainly goods
Malaysia Adeline that are purchased for special occasions
Chua Phaik Harn1 , and perishable goods that are easily spoilt
Ali.Khatibi2 and that need to be delivered to the shoppers
Hishamuddin bin promptly. One way to achieved this is for
Ismail3 online retailers to keep an adequate
https://pdfs.semanti inventory of goods abd implement a
cscholar.org/0248/c tracking system that would enable both
8c87844005cd8199f online retailers as well as shoppers to track
0c91e3659f56a6a80 and be informed on the delivery status of
e.pdf products. (pp. 1)
Catherine R. Frias
BSBAMM IV
Mullin, 2008. With the transaction consummated,
Protecting delivery of the good or service is made,
Consignors Interest with the product flowing to the shopper
and Rights to and money or other compensation flowing
Recover Property. to the seller. (pp. 1)

https://www.sheppar
dmullin.com/media/
article/1443_070061
561Sheppard.pdf
Cost Analysis Since the learning curve can be used to
Mcgraw Hill Higher forecast labor time required, it is possible
Education to estimate how many units a supplier can
produce over a specified period with a
https://www.google. given labor force. This information can be
com.ph/url? extremely helpful to a buyer in scheduling
sa=t&rct=j&q=&esr deliveries, in planning his or her firms
c=s&source=web&c production and in identifying suppliers who
d=1&ved=0ahUKEw apparently cannot meet desired delivery
jNifTd7tDRAhXFWLw schedules (Burt, Percavage and Pinkerton,
KHUm6DzkQFggaM 2012).
AA&url=http%3A
%2F
%2Fnovellaqalive2.
mhhe.com%2Fsites
%2Fdl%2Ffree
%2F007000000x
%2F216439%2Fcha
pter18.pdf&usg=AF
QjCNGveFoCeW1A6
1GZ0nrIINJUZMf_Bw
Kotler (2013) When Product quality is one of the marketers
designing products major positioning tools. Product quality has
marketers must first a direct impact on product or service
define performance ; thus it is closely linked to
customer value and satisfaction as defined
https://www.courseh by most of the customer-centered
ero.com/file/p6uo35 companies. In the narrowest sense, product
v/When-designing- quality can be defined as freedom from
products-marketers- defects Kotler (2013).
must-first-define-
the-core-problem-
solving/
Catherine R. Frias
BSBAMM IV
Sultan and Uddin Sultan and Uddin (2011) affirmed that
(2011). Consumers product quality is a major factor which
Attitude towards influences consumers to shop online. (pp.
Online Shopping. 52)

https://uu.diva-
portal.org/smash/ge
t/diva2:420724/FULL
TEXT01.pdf
Peterson et al., The American Society defines quality as
1997. Exploring the the characteristics of a product or service
Implications of the that bear on its ability to satisfy stated or
Internet for implied customer needs. As the client
Consumer meets the expectations of the quality of
Marketing. the product, the shopper tends to buy
again and again. However, a large extent
http://mthink.com/le of the sustainability of the internet for
gacy/www.crmprojec marketing defends on the characteristics of
t.com/content/pdf/C the products or services being marketed.
RM1_wp_peterson.p (pp. 1)
df
Bagby, 2003. Electronic commerce is new that the legal,
ETHICAL AND LEGAL ethical, and other public policy issues that
ISSUES IN E- are necessary for electronic commerces
COMMERCE Samia L existence are still evolving (Bagby,2003).
Massoud, Prairie (pp. 1)
View A&M
University,
[email protected]
du
John McGarvey To determine the legality of a particular
(2010) website, it is important to check its
registration on legalities. Checking with the
Better Business Bureau on the consumer
affairs division of the states Attorney
General office for any complaints, and also
checking if the business has qualified for
the Better Business bureaus online
reliability seal of approval if not familiar
with the company that is being considered
purchasing from are few of the steps to
secure legality (http:internet-
law.lawyers.com/ 4 february,2016).
Catherine R. Frias
BSBAMM IV
Forrest and Cao Only one element that plats a critical role l
2010. the consumers buying behavior. It some
http://lib.ugent.be/fu cases, firms use dubious and illegal means
lltxt/RUG01/002/215 for promoting products, including through
/713/RUG01- the creation of fake shoppers identities and
002215713_2015_0 writing fake review using those fake
001_AC.pdf identities (Forrest and Cao,2010).

Bauer (2011) Effects Consumers perceive uncertainly in

of Perceived contemplating a particular purchase
Attributes, intention; the outcome may make shoppers
Perceived Risk and unhappy and regretful. It may come to a
Perceived Value on point that the buyers expect what was
Usage of Online presented on the internet, but the goods
Retailing Services. that were delivered were very different.
(pp. 143)
http://www.ku.ac.ke/
schools/business/im
ages/stories/researc
h/effects_of_perceiv
ed_attributes_percei
ved_risks.pdf
Customer Acuity Also, Darden and Dorsch (2010) reported
and Perception of that shoppers have many choice in online
International Retail shopping that may influence their buying
Stores in Pakistan intention. Intentions of buying products
M.Yousaf Siddiqui, through online may be the reason buyers
Dr. Bahaudin G. are uncertain about the risk they may
Mujtaba, Chaudhry encounter and faced by customers are
Abdul Rehman feared to decrease clients interest in
online shopping especially when discussing
the issues of and payment methods. Most
people believe that their right to privacy is
under serious threat.

Harris Interaction, In the CBS News (2005), it expressed

2001. THE EFFECT concern with businesses that collect their
OF ONLINE PRIVACY personal data. (pp. 2)
INFORMATION ON
PURCHASING
BEHAVIOR: AN
EXPERIMENTAL
STUDY
Catherine R. Frias
BSBAMM IV
P&AB, 2005. According to surveys, such concerns affect
THE EFFECT OF consumers willingness to purchase online
ONLINE PRIVACY or register on websites. (pp. 2)
INFORMATION ON
PURCHASING
BEHAVIOR: AN
EXPERIMENTAL
STUDY

Richard Ward, 2002. On the other hand. On the study

Risk, Convenience, conducted by Richard Ward (2002) that the
Cost and Online result of his study finds that a sellers
Payment Choice: A reputation rating does not have a
Study of eBay significant effect on actual payment
Transactions choices, but affects the payment options
offered by the vendor. (pp. 2)

Hernandez, 2011. Based on the Study of Hernandez (2011)

Consumer Trends shoppers can purchase a broad range of
Update Canadas goods and service online, including
Changing Retail banking, telecommunication, and insurance
Market. services, as well as travel services,
https://www.ic.gc.ca/ including airline tickets, hire cars, and
eic/site/oca- accommodation, along with consumer
bc.nsf/vwapj/CTU- goods but online payments are of critical
2013_Q2_Canadas_ issues in electronic markets. (pp. 1)
Changing_Retail_Ma
rket-eng.pdf/
$file/CTU-
2013_Q2_Canadas_
Changing_Retail_Ma
rket-eng.pdf