QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR SECURITY

SUPERVISOR [PRIVATE SECURITY SECTOR]

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Contents
1. Introduction and Contacts..Page no. 1
2. Qualifications Pack...Page no. 2
3. Glossary of Key Terms Page no.3
4. OS Units....Page no.5
OS describe what 5. Assessment Criteria. Page no.73
individuals need
to do, know and
understand in
order to carry out
a particular job
role or function Introduction
OS are
performance
Qualifications Pack- Security Supervisor
standards that SECTOR: PRIVATE SECURITY SECTOR
individuals must
achieve when SUB-SECTOR: 1. Commercial, 2. Industrial
carrying out
functions in the OCCUPATION: Supervisory
workplace,
together with REFERENCE ID: SSS/Q0301
specifications of
the underpinning ALIGNED TO: NCO 2004/ Nil
knowledge and A Security Supervisor in the Private Security Sector is the first executive, who
understanding apart from his own duties has operational and administrative responsibilities
towards a security unit comprising of 6-15 unarmed and armed security guards.

Security Sector Skill Brief Job Description: Security Supervisors take over a shift and organizes
Development Council guarding duties as per organizational procedure and instructions from superiors.
Phone: 0124-4937450 They are responsible for deployment of manpower and resources optimally. They
E-mail: allot duties to individuals and supervise their work. Supervisors also carry out
[Link]@[Link] security documentation, report security incidents to designated superior and
Address: 305, City agencies like police, fire and medical, as the case may be.
Court, Sikanderpur,
MG Road, Gurgaon Personal Attributes: Security Supervisors should be physically fit, mentally alert,
122002 - India educated and capable of handling subordinates. They should possess good
communication skills. A supervisor should be able to set personal examples and
motivate his/ her security unit. In emergencies, a supervisor should take initiative
and get assistance from other agencies to control the situation.
 Qualifications Pack for Security Supervisor

Qualifications Pack Code SSS/Q0301

Job Role Security Supervisor

Credits (NSQF) TBD Version Number 1.0

Job Details

Sector Private Security Drafted on 01/04/2013

Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016
NSQC Clearance on 22/04/2015
Job Role Security Supervisor
Role Description To supervise security of designated premises and people by
organising guarding as per organisational procedure aided by
appropriate devices/equipment. The core responsibility
includes supervision, communication with stakeholders and
dealing with emergencies.
NVQF level V
Minimum Educational Qualifications* Class XII
Maximum Educational Qualifications* Not Applicable
Training 160 hours of training according to PSARA-2005 requirements
Minimum Job Entry Age 22 years
Three years as Unarmed Security Guard or qualified SSSDC
Experience
recognized Security Supervisor Course
Compulsory:
Click on the hyperlink to read/download the required NOS
1. SSS/N 0301 (Supervise a security unit)
2. SSS/N 0302 (Carry out job-specific security duties)
3. SSS/N 0303 (Deal with lost & found property)
4. SSS/N 0304 (Supervise security escort duties)
5. SSS/N 0305 (Supervise access control to the assigned
premises)
6. SSS/N 0101 (Security tasks in accordance with basic
Applicable National Occupational security practices)
Standards (NOS) 7. SSS/N 0102 (Conform to rudimentary legal requirements
of Private Security Agencies (Regulation) Act 2005 when
undertaking security tasks)
8. SSS/N 0103 (Provide private guarding service to people,
property and premises)
9. SSS/N 0105 (Carry out screening and search activities to
maintain security)
10. SSS/N 0106 (Control parking in designated areas)
11. SSS/N 0108 (Health and safety)
12. SSS/N 0109 (Security in commercial deployments)
13. SSS/N 0110 (Security in industrial deployments)
14. SSS/N 0111 (Positive projection of self and the
organisation)
Optional: N.A.
Performance Criteria As described in the relevant OS units

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 Qualifications Pack for Security Supervisor

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
Definitions

economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Vertical Vertical may exist within a sub-sector representing different domain areas or
the client industries served by the industry.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through functional analysis and form the
basis of OS.
Sub-functions Sub-functions are sub-activities essential to fulfil achieving the objectives of
the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Occupational Standards OS specify the standards of performance an individual must achieve when
(OS) carrying out a function in the workplace, together with the knowledge and
understanding; he/she needs to meet that standard consistently.
Occupational Standards are applicable both in the Indian and global
contexts.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational NOS are Occupational Standards which apply uniquely in the Indian context.
Standards (NOS)
Qualifications Pack Code Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.
Qualifications Pack(QP) Qualifications Pack comprises the set of OS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard, which is
denoted by an N.
Unit Title Unit Title gives a clear overall statement about what the incumbent should
be able to do.
Description Description gives a short summary of the unit content. This would be helpful
to anyone searching on a database to find the required one.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of required performance.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organizational specific knowledge that
an individual needs in order to perform up to the required standard.

3
 Qualifications Pack for Security Supervisor

Keywords /Terms Description

FIR First Information Report
Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework
OS Occupational Standard(s)
PSARA The Private Security Agencies Regulation Act (PSARA) 2005
QP Qualifications Pack

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SSS/N0301 Supervise a security unit
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview
This unit specifies Performance Criteria, Knowledge & Understanding and Skills & Abilities
for supervision of a security unit and its operations.

5
 SSS/N0301 Supervise a security unit
Unit Code SSS/N0301
Unit Title
Supervise a security unit
National Occupational Standard

(Task)
Description This unit specifies Performance Criteria, Knowledge & Understanding and Skills &
Abilities for supervision of a security unit and its operations.
Scope This unit/task covers the following:
Guarding Operations:
Security Documents:
Muster roll, shift report, duty roster, incident and complaint report forms;
personnel, vehicle and material movement control documents; keys
control register; training register, mock drill and other required registers
Site Instructions:
Site layout - perimeter, details of entry, exit and emergency exits; work
shifts; guard posts, deployment of security and surveillance equipment;
patrolling and number of personnel needed for security duties
Assessment of Operational Effectiveness:
Thorough pre-shift briefing and checking, surprise checks, patrolling,
mock-drills and rehearsals
Faults/ Malfunctions in Equipment:
Alarms, non-functioning of equipment, errors and erratic output
Safe Handling of Firearms:
Ensure an armed security guard, if provided with the detail observes laid
down safety and security norms with regard to handling of firearms
Leadership and Supervision:
Welfare, training and motivation, leading by personal example,
impartiality, honest reporting and punctuality
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Supervise security To be competent, the user/individual on the job must be able to:
unit operations
PC1. commence operations at a new or existing site, as instructed
PC2. follow organizational procedures and site instructions with regard to
security units deployment and operations
PC3. receive briefing from superiors
PC4. receive shift report from outgoing supervisor
PC5. assume charge of an assigned premises/ area of responsibility
PC6. take attendance of personnel and report about deficiency, if any
PC7. plan and organize manpower and equipment resources
PC8. prepare duty roster for the shift
PC9. assign tasks to team members
PC10. issue security and safety equipments to team members, as required
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SSS/N0301 Supervise a security unit
PC11. deploy personnel and equipment as per site instructions
PC12. organise collection of intelligence and information
PC13. check work of team members
PC14. oversee deployment and functioning of armed security guard(s)
PC15. check functioning of equipment and report
PC16. maintain key-control and movement control to the assigned premises
PC17. liaise with fire, maintenance and control room personnel
PC18. be available to resolve concerns/ grievances of team members
PC19. resolve issues and report problems to superiors
PC20. motivate security team through personal example and involvement
PC21. report on performance standards of personnel
PC22. report on training needs of personnel
PC23. carry out/ facilitate on-the-job-training for personnel
PC24. maintain security documents in line with site instructions
PC25. carry out routine and surprise checks to assess effectiveness of security
unit
PC26. conduct mock-drills as per instructions and report about the standard of
response of security personnel and stakeholders
PC27. communicate with superiors/ team members and other stakeholders
PC28. comply with organisation's standards of grooming, conduct and
performance
PC29. prepare shift report and handover to the reliever
Optimal use of To be competent, the user/individual on the job must be able to:
resources
PC1. plan and arrange personnel and equipment in line with the site
instructions
PC2. report suitability of personnel and equipment provided for specific tasks
PC3. cater for anticipated threat/ risks by earmarking available security
personnel
PC4. confirm that the security equipment provided is functional
PC5. report faults/ malfunctions in equipment
PC6. carry out temporary modifications to site instructions to cover
deficiencies in personnel/ equipment
PC7. take proactive measures against possible threat/ risks to the security unit
deployment
PC8. record and report status and issues related to personnel and equipment
Deal with To be competent, the user/individual on the job must be able to:
emergencies
PC1. operate as part of organisations response team
PC2. nominate an on-site emergency team as instructed
PC3. carry out periodic rehearsals with the team on various emergency scenario

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SSS/N0301 Supervise a security unit
PC4. anticipate emergencies/ contingencies to the assigned premises
PC5. take support from stakeholders and other departments
PC6. report to designated superior and other agencies during an emergency
PC7. secure key assets
PC8. organise evacuation of the premises, if needed
PC9. organise on-site reception, briefing and guidance for fire fighters, rescue
workers and medical teams
PC10. organise first aid and evacuation with in available means
PC11. cordon off scene of crime/ incident
PC12. cooperate with police in investigation
PC13. report and record incidents
PC14. assist in lodging of complaints/ first information report
Carry out To be competent, the user/individual on the job must be able to:
administration and
welfare of personnel PC1. coordinate and liaise with stakeholders
PC2. know your team members personal details, training needs, leave,
overtime, complaints and welfare-related issues
PC3. listen and address grievance of team members at your level
PC4. intimate management about grievances
PC5. facilitate resolution of hr/ administration-related problems of team
members
PC6. motivate team members through personal example and concern
PC7. be impartial in performance of duties
PC8. ensure health and safety of team members in workplace
PC9. recommend achievers for reward/ recognition
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. security plan and site instructions
company / KA2. details of personnel and equipment
organization and KA3. organizational standards of performance and methods of monitoring
its processes) KA4. procedure for allocation of responsibilities and monitoring
KA5. channel of reporting and communication with stakeholders
KA6. contact details of emergency services
KA7. organizational performance management system and compensation/
incentive structure
KA8. organizational procedure and practices related to on-the-job-training
KA9. organizational protocol for resolution of concerns/ grievances
KA10. security documentation formats and procedure
KA11. organisations reporting procedure
KA12. organizations expectations on grooming, conduct and performance
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SSS/N0301 Supervise a security unit
KA13. leadership and management fundamentals

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. organization procedure for checking and reporting
KB2. suitability of provided personnel
KB3. duties specific to fresh inductees and on-the-job-training personnel
KB4. organisation of pre-induction training
KB5. deployment and re-allocation procedures relating to manpower
KB6. use of communication and security equipment
KB7. firearms safety aspects
KB8. basic testing and functionality checks for available security equipment
KB9. communication channel for reporting incidents
KB10. basic operating knowledge of computers
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. maintain security registers
SA4. record visitor and vehicle arrival and departure and prepare passes
SA5. write in English and at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
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SSS/N0301 Supervise a security unit
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. depute subordinates to work
SB5. leave site once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions
SB9. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0301
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 01/04/2013
Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016

Back To NOS List

10
SSS/N0302 Carry out job-specific security duties
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview
This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
for security supervisors for carrying out job-specific security duties.

11
 SSS/N0302 Carry out job-specific security duties
Unit Code SSS/N0302
Unit Title
Carry out job-specific security duties
National Occupational Standard

(Task)
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
Abilities for security supervisors for carrying out job-specific security duties.
Scope This unit/task covers the following:

Front Office Duty:

Visitor management

Material Movement Control:

Material Raw material & finished goods; supplies from vendors;
machinery, samples, scrap and organisations property
Documents - Gate pass (returnable and non-returnable), invoice, purchase
order, delivery challan, any other authorisation regarding movement of
stores and machinery

Key Management:
Irregular Situations - Loss of keys, late deposit of keys, copying of keys,
damage to keys, expiry of authorisation to draw/ deposit keys, tampering
with key holding panels
Documents - Keys drawing and deposit ledger, key handling authorisation,
lock and key inventory, incident reporting ledger

Postal Mail and Couriers:

Letters, parcels, Fax messages and suspicious packages. Delivery of
suspicious package/ parcel(s) through mail/ courier

Personal Identification and Authorisation Documents:

Employee identity card, temporary identity card, entry permit and visitors
pass, vehicle registration number

Authorities for Reporting:

Designated superior

Irregular Situations:
Identification documents, passes and permits lost, expired, defaced,
forged and unauthorised
Surreptitious entry, impersonation, forced entry, tailing and aggressive
behaviour
Visitors management
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria

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SSS/N0302 Carry out job-specific security duties
Carry out front office To be competent, the user/individual on the job must be able to:
duty
PC1. comply with organisational procedures with regard to reception protocol
PC2. check authorization of visitors for entry/ visit to premises
PC3. manage visitors to the premises
PC4. communicate effectively with visitors
PC5. communicate effectively over telephone
PC6. answer queries about the organization
PC7. direct visitors/ escort visitors to designated authority
PC8. receive postal mail and couriers
PC9. respond in case of delivery of suspicious mail/ package
PC10. deal with irregular situations arising at front office
PC11. call for assistance and take preventive actions
PC12. maintain personal safety and safety of others
PC13. prepare passes/ permits for visitors
PC14. maintain basic security function-related documents
PC15. report to designated superior as per procedure
Control entry and To be competent, the user/individual on the job must be able to:
exit of materials
PC1. comply with organisational procedures with regard to material movement
PC2. check authorization for material and vehicle & personnel entry or exit
to/from premises
PC3. prepare material and vehicle & personnel entering or exiting the premises
PC4. work with in the limits of responsibility
PC5. carry out documentation related to material movement
PC6. report irregularities to superior
Carry out key To be competent, the user/individual on the job must be able to:
management
PC1. comply with organisational procedures with regard to key management
PC2. check authorization of personnel drawing or depositing key(s)
PC3. ensure original and duplicate keys are stored as per procedure
PC4. follow appropriate key labeling system
PC5. carry out key issue and deposit documentation accurately
PC6. carry out other documentation
PC7. ensure security of key panels
PC8. report irregular situations with regard to key management
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. organisational procedures related to visitors, material and keys
company / management

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SSS/N0302 Carry out job-specific security duties
organization and KA2. answer to frequently asked questions about the organisation
its processes) KA3. organisations reporting procedure and designated superior
KA4. types of identity/ authorisation documents carried by people, vehicle and
KA5. material seeking entry/ exit
KA6. areas within the premises having restricted/ controlled entry
KA7. unauthorised/ prohibited items
KA8. procedure for receipt of postal mail and couriers
KA9. action to be taken in case of delivery of suspicious package
KA10. method of securing and storing letters and packages after office hours
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. basic operating knowledge of security equipments in front office/ entry/
exit points
KB2. basic operating knowledge of provided communication equipment
KB3. basic operating knowledge of computers
KB4. procedure for carrying out operations manually
KB5. indications regarding suspicious mails and packages
KB6. procedure for dealing with irregular situations
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. maintain security registers
SA4. record visitor and vehicle arrival and departure and prepare passes
SA5. write in English and at least in one vernacular language
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio

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SSS/N0302 Carry out job-specific security duties
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. depute subordinates to work
SB5. leave site once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions
SB9. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0302
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 01/04/2013
Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016

Back To NOS List

15
SSS/N0303 Deal with lost and found property
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria and Knowledge & Understanding specifications for
security personnel to deal with lost and found property.

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 SSS/N0303 Deal with lost and found property

Unit Code SSS/N0303

Unit Title (Task) Deal with lost and found property
Description This unit provides Performance and Knowledge & Understanding specifications for
National Occupational Standard

security personnel to deal with lost and found property.

Scope This unit/task covers the following:
Documentation:
Complaint from complainant
Details of incident
Details of property
Archive/ footage from surveillance systems
Lost & found ledger
Receipt obtained from claimant
Additional Information:
Details surfacing after investigation
Details provided by the claimant
Identity of Claimant:
To be supported by valid identity documentation
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Deal with lost To be competent, the user/individual on the job must be able to:
property
PC1. receive information/ report of lost property directly from complainant or
superiors
PC2. record details of lost property as per organisations procedures and
guidelines
PC3. seek additional information, on lost property, from complainant if required
PC4. inform superior, on lost property complaints, as per procedure and
timelines
PC5. take approved action, within your responsibility to recover lost property
PC6. handle and store information relating to lost property confidentially
Deal with found To be competent, the user/individual on the job must be able to:
property
PC1. receive found property and handle it in line with organisations policies
and procedures
PC2. record details of found property as per organisations procedures and
guidelines
PC3. inform superior, about found property, as per procedure and timelines
PC4. identify and contact, where possible, the owner of the property
PC5. establish the identity of the claimant to the found property
PC6. seek additional information as required to establish ownership

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SSS/N0303 Deal with lost and found property
PC7. release the found property to the owner, based on organisational norms
PC8. handle and store information relating to found property confidentially
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context KA1. organisation's procedures and any other specific instructions for dealing
(Knowledge of the with lost property
company /
KA2. organisation's procedures and any other specific instructions for dealing
organization and
its processes) with found property
KA3. the limits of role/ responsibility to deal with lost/ found property
KA4. necessary documentation for recording information on a lost/ found
property
KA5. list of valid identification proof documents relating to claimants of found
property
KA6. reporting and processing process regarding found property
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. process of organising immediate search to recover lost property
KB2. use of cctv footage to reconstruct events
KB3. process of maintaining confidentiality of the information
KB4. method of handling found property
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. maintain security registers
SA4. record visitor and vehicle arrival and departure and prepare passes
SA5. write in English and at least in one vernacular language
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
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SSS/N0303 Deal with lost and found property
SA15. raise alarm/ make announcement/ speak over phone/ radio

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations endangering
life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. depute subordinates to work
SB5. leave site once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions
SB9. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0303
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 01/04/2013
Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016

Back To NOS List

19
SSS/N0304 Supervise security escort duties
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Ability
for organizing security escort duties.

20
 SSS/N0304 Supervise security escort duties

Unit Code SSS/N0304

Unit Title (Task) Supervise security escort duties
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Ability for organizing security escort duties.

Scope This unit/task covers the following:
Safety, Security Equipment and Aid:
In-built safety features of the vehicle, personal protective equipment, weapon and
ammunition, baton, communication equipment, fire extinguisher, torch, distress
alarm, first-aid kit, route map, contact details
Threat/ Risks:
Road accident, vehicle breakdown, medical emergencies, potential
criminal/miscreant action, fire accidents
Concerned Agencies:
Controlling headquarter/ superiors, police, ambulance service, road patrol,
hospital services
Task-related Details:
Team composition, route, halts, alternate routes, time taken, principal/ employees
(male/female) being escorted
Nature of Escort:
Armed or unarmed
Response:
Raise distress alarm; seek help; use weapon to deter and resist; ensure safety of
principal/ team members, disengage
Suitability and Readiness:
Drivers and escorts familiarity with route(s) and destination(s), driver or escort
are not in an inebriated condition; checking of the vehicle - body, boot and
bonnet, to ensure safety; safety and security equipment
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Organise vehicle To be competent, the user/individual on the job must be able to:
escort duties
PC1. ensure that appropriate personal safety gear, equipment/ aids, documents,
and weapon & ammunition are carried/ used as per organizational procedure
PC2. receive task-related briefing from designated superior
PC3. co-ordinate with the transport supervisor/ provider for suitable vehicle(s)
PC4. co-ordinate with the driver of the vehicle
PC5. detail and brief an unarmed/armed vehicle escort
PC6. ensure fitness of the driver and escort to undertake duty
PC7. ensure fitness of the vehicle used for the task
PC8. brief escort regarding potential threat/ risks

21
SSS/N0304 Supervise security escort duties
PC9. report and record incidents in line with organisational procedures
PC10. instruct escort to disengage from situation before it escalates beyond control
PC11. maintain communication as per instructions
PC12. respond to communication received from vehicle/escort enroute
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. relevant legislation/ regulations and organizational procedures related to
the company /
vehicle escort duties
organization
and its KA2. relevant legislation/ regulations and organizational procedures related to
processes) unarmed/ armed security tasks
KA3. relevant legislation/ regulations and organizational procedures related to
vehicle escort duties for female employees
KA4. escort task-related details
KA5. contact details of concerned agencies
KA6. reporting procedure
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. necessary weapon and ammunition, safety gear, equipment/ aids and their
method of use
KB2. threat/ risks associated with vehicle escort duty
KB3. communication protocol with designated superior/ concerned agencies and
their contact details
KB4. organizational procedures for dealing with security situations
KB5. reporting and recording procedure and formats
KB6. route chart including alternate and emergency routes, halts, bottle-necks etc
KB7. security and safety requirements for security escort duty
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. maintain security registers
SA4. record visitor and vehicle arrival and departure and prepare passes
SA5. write in English and at least in one vernacular language
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
22
SSS/N0304 Supervise security escort duties
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Decision Making
Skills
The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations endangering
life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. depute subordinates to work
SB5. leave site once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. think through the problem, evaluate the possible solution(s) and adopt a best
possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions
SB9. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and
experience, and take appropriate action

23
SSS/N0304 Supervise security escort duties

NOS Version Control

NOS Code SSS/N0304

Credits (NSQF) NA Version Number 1.0
Sector Private Security Drafted on 01/04/2013
Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016

Back To NOS List

24
SSS/N0305 Supervise access control to the assigned premises
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
in carrying out access control to the assigned premises, manually or assisted by equipment
in line with organisational procedures and guidelines.

25
 SSS/N0305 Supervise access control to the assigned premises
Unit Code SSS/N0305
Unit Title (Task) Supervise access control to the assigned premises
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities in carrying out access control to the assigned premises, manually or assisted
by equipment in line with organisational procedures and guidelines.
Scope This unit/task covers the following:
Category of People and Vehicles:
Employee staff, permanent, temporary, contract, support staff, intern/
apprentices and trainees
Visitors customers, vendors , regulatory officials, union, community leaders
and public
Vehicles light, heavy & specialist vehicles of company, employees, visitors,
essential & emergency services and government officials
Personal Identification and Authorisation Documents:
Employees identity card, temporary identity card, entry permit and visitors
pass, vehicle registration number

Documents for Material Movement:

Gate pass (returnable and non-returnable), invoice, purchase order, delivery
challan, any other authorisation regarding movement of stores and machinery

Situations Faced During Access Control Operations:

Identification documents, passes and permits lost, expired, defaced, forged
and unauthorised
Surreptitious entry, impersonation, forced entry, tailing, queue and crowd
andaggressive behaviour
Vehicular traffic, communication, visitors expecting/ demanding preferential
treatment
Designated Authorities for Reporting:
Immediate superior

Access Control Equipment:

Gates, bollards and barriers
Turnstile, locks, electronically operated systems access card, biometrics and
attendance recorder
Postal Mail and Couriers:
Letters, parcels, Fax messages, hand-delivered notes
Suspicious Packages
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Performance To be competent, the user/individual on the job must be able to:

26
SSS/N0305 Supervise access control to the assigned premises
Criteria for the
unit PC1. comply with organisational procedures related to access control in the
premises with or without use of equipment
Control entry and To be competent, the user/individual on the job must be able to:
exit from premises
PC1. establish identity, purpose and authorisation of different categories of
people/ vehicles/ material seeking to enter or exit from the premises
PC2. check and prevent entry to and exit of people/ vehicles/ material without
valid authorisation
PC3. direct visitors to designated areas and inform concerned staff/ department
PC4. prepare passes/ permits for people/ vehicles entering the premises
PC5. collect passes/ permits from people/ vehicles exiting the premises
PC6. check relevant documents for movement of goods/ materials
PC7. inform concerned department on arrival of consignments
PC8. handle different situations faced during access control operations
PC9. maintain basic security registers as per instructions
PC10. report irregularities to superior
Use access control To be competent, the user/individual on the job must be able to:
equipment
PC1. operate access control equipment in accordance with laid down procedures
PC2. check and report functioning/ malfunctioning ofaccess control equipment
PC3. respond to signals from access control equipment
PC4. carry out access control operations manually in case of a breakdown
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
( Knowledge of the KA1. organisational procedures related to access control operations
company /
KA2. reporting procedure
organisation and
its processes) KA3. people debarred entry
KA4. types of identity/ authorisation documents carried by people, vehicle and
material seeking entry/ exit
KA5. areas within the premises having restricted/ controlled entry
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. modus operandi of people/ criminals for gaining entry/exit from the premises
KB2. basic knowledge of access control equipment installed in the premises
KB3. capability and limitations of the access control equipment inuse
KB4. common faults occurring in the access control equipment
KB5. procedure for carrying out access control operations manually
KB6. how to read and write
Skills (S)

27
SSS/N0305 Supervise access control to the assigned premises
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. maintain security registers
SA4. record visitor and vehicle arrival and departure and prepare passes
SA5. write in English and at least in one vernacular language
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. depute subordinates to work
SB5. leave site once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB6. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)

28
SSS/N0305 Supervise access control to the assigned premises
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions
SB9. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0305

Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 01/04/2013
Sub-sector 1. Commercial Last reviewed on 01/07/2013
2. Industrial
Occupation Supervisory Next review date 01/07/2016

Back To NOS List

29
SSS/N0101 Security tasks in accordance with basic security practices
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
for Unarmed Security Guard in carrying out tasks in line with basic security practices.

30
 SSS/N0101 Security tasks in accordance with basic security practices

Unit Code SSS/N0101

Unit Title Security tasks in accordance with basic security practices
(Task)
National Occupational Standard

Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
Abilities for Unarmed Security Guard in carrying out tasks in line with basic security
practices.
Scope This unit/task covers the following:
Risks and Threats:
Unauthorised entry and trespass
Aggressive and drunken behaviour
Loitering and littering
Eve teasing and molestation
Robbery, theft, pilferage and shoplifting
Violence and assault
Murder and suicide
Kidnapping
Public demonstration, labour unrest and crowd control
Security Organisations:
Armed Forces Army, Navy, Air Force
Central Armed Police Forces CISF, CRPF, BSF, RPF
Civil Police
Private Security Sector:
Commercial and industrial domains
Hazards/Disasters and Emergencies:
Hazards/ Disasters Floods, storms, earthquake, fire incidents, accidents,
industrial accidents, building collapse
Emergencies Medical emergencies, emergencies arising due to disasters,
crime and accidents
Organisations - Dealing with Hazards/ Disasters and Emergencies
Role Private Security Sector:
To provide guarding services to society, commerce and industry
To assist law enforcement agencies
Weapons and Firearms:
Gun, rifle, pistol, revolver
Bomb, grenade, improvised explosive device, explosive material
Knife, sword, spear, baton, lathi
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Carry out assigned To be competent, the user/individual on the job must be able to:
security tasks
PC1. carry out assigned security duties in line with procedures and instructions
PC2. respond and report about risks and threats
PC3. respond and report about hazards and emergencies
PC4. assist police and other organisations, if required
PC5. recognise rank/ badge of rank in police and military
31
SSS/N0101 Security tasks in accordance with basic security practices
PC6. identify various arms in use in public and police
PC7. identify improvised explosive devices
Knowledge and Understanding w.r.t the Scope
Element Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. private Security Agencies (Regulation) Act 2005 and organisational
company / procedures
organisation and KA2. reporting system within your organisation and workplace
its processes)
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. importance of security for society, institutions and corporate
KB2. risks and threats to society and corporate
KB3. organisations dealing with security
KB4. organisation of private security sector
KB5. different domains of private security sector
KB6. role of private security sector
KB7. types of hazards/ disaster and emergencies
KB8. different types of weapons and fire arms in use in public and police
KB9. improvised explosive devices
KB10. badges of rank in police and armed forces
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as applicable
SA7. read identity papers and passes
SA8. read sinages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
32
SSS/N0101 Security tasks in accordance with basic security practices
SA15. raise alarm/ make announcement/ speak over phone/ radio

B. Professional Decision Making

Skills
The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations endangering life
& property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a best
possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and experience,
and take appropriate action

NOS Version Control

NOS Code SSS/N0101
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Occupation Supervisory Next review date 01/06/2016

Back To NOS List

33
 SSS/N0102 Conform to rudimentary legal requirements of Private Security Agencies (Regulation)
Act 2005 while undertaking security tasks
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
related to legal requirements to be conformed to while undertaking security tasks.

34
 SSS/N0102 Conform to rudimentary legal requirements of Private Security Agencies (Regulation)
Act 2005 while undertaking security tasks
Unit Code SSS/N0102
Unit Title (Task) Conform to rudimentary legal requirements of Private Security Agencies
(Regulation) Act 2005 while undertaking security tasks
National Occupational Standard

Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
Abilities related to legal requirements to be conformed to while undertaking
security tasks.
Scope Legal Provisions: Applicable sections only.
The Indian Penal Code, 1860:
Right to private defence
Important property & bodily offences and their punishments
Important cognisable and non-cognisable offences
The Code of Criminal Procedure, 1973:
Aid to magistrate and police
Public to inform on certain offences
Arrest by private person and procedure on such arrest
No unnecessary restraint/ detention
Lodging of complaint and first information report with police
Summons and warrants
The Arms Act, 1959:
Human Rights Act 1993:
Explosive Act, 1884 and The Explosive substances Act, 1908:
Private Security Agencies Regulation Act 2005:
The Private Security Agencies Central Model Rules 2006:
Para 4 - Verification
Para 5 Security training
Para 6 Physical standards
Para 15 Photo identity card
Para 16 Miscellaneous
Employees' Provident Funds:
Employees State Insurance Act, 1948:
Employees Pension Scheme, 1995:
Minimum Wages Act, 1948 and Central Rules, 1950:
Working hours, leave, minimum wage:
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Carry out security To be competent, the user/individual on the job must be able to:
duties with in basic
legal provisons PC1. comply with basic legal provisions applicable to your role and tasks
PC2. obtain clarity in case of lack of understanding
PC3. take cognisance of offences and report to superiors/ police
35
 SSS/N0102 Conform to rudimentary legal requirements of Private Security Agencies (Regulation)
Act 2005 while undertaking security tasks
PC4. cooperate in investigations
PC5. give evidence in court, if required by law
Knowledge and Understanding w.r.t the Scope
Element Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. responsibilities and limitations of your role
company / KA2. concerned personnel to be contacted for necessary clarifications
organisation and KA3. procedures to be followed in situations having legal implications
its processes)
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. reporting and recording of events
KB2. procedure for co-operating with investigations
KB3. difference between legal and illegal activities
KB4. legal implication of your role and tasks
KB5. assisting in lodging of complaints and First Information Report (FIR)
KB6. method of giving evidence in court
Skills (S)
A. Core Skills / The user/ individual on the job needs to know and understand how to:
Generic Skills
SA1. understand basic legal provisions related to your role
SA2. report and record incidents
SA3. clarify doubts from superior
B. Professional Skills The user/ individual on the job needs to know and understand how to:

SB1. Understand legal and illegal actions

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. write a complaint/ statement
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. read documents before signing

36
 SSS/N0102 Conform to rudimentary legal requirements of Private Security Agencies (Regulation)
Act 2005 while undertaking security tasks
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from investigators
SA14. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions regarding security and emergency situations in line with
legal provisions
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions as per legal
provisions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

37
 SSS/N0102 Conform to rudimentary legal requirements of Private Security Agencies (Regulation)
Act 2005 while undertaking security tasks

NOS Version Control

NOS Code SSS/N0102
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
2. Industrial 31/05/2013
3. Personal protection
Next review date 01/06/2016

Back To NOS List

38
SSS/N 0103 Provide private guarding service to people, property and premises
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
while providing security to people, property and premises.

39
 SSS/N 0103 Provide private guarding service to people, property and premises

Unit Code SSS/N 0103

Unit Title (Task) Provide private guarding service to people, property and premises
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities while providing security to people, property and premises.

Scope People, Property and Premises:
People who may enter or exit from the premises -staff, residents, workers,
visitors, officials, vendors, service providers, public
Property- movable and immovable; secured and unsecured
Premises walled, fenced, gated, covered, open, guarded, unguarded, watch
tower
Guarding and observation:
Assume charge of a designated post
Observe activities in the area of responsibility by day or night
Patrolling: Briefing, preparation, day or night patrol, composition of patrol, means of
movement and communication for patrol, equipment for the patrol
Security Equipment: For surveillance, screening and search, communication, safety
Risks, Threats and Hazards: Situations arising from various crimes, incidents,
accidents, emergencies, crowd, aggressive behaviour, natural or manmade causes
Security Breaches: Intrusion, trespass, violence and crime against people, property
and premises
Effective Communication:
Written and spoken language skills
Use of telephone, mobile and walkie-talkie
Ability to communicate with visitors, employees, team members and
superiors
Objects/ Items: Weapons, objects/ items relating to victims/ criminals
Emergencies:
Accidents
Medical
Fire incident
Documents: For people, material,reporting, other forms and formats
Reporting:
Routine and emergency reporting to colleagues, seniors, police, emergency
services
Reporting verbally/ in writing or over telephone/ mobile/ walkie-talkie

40
SSS/N 0103 Provide private guarding service to people, property and premises
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Guard people, To be competent, the user/individual on the job must be able to:
property and
premises PC1. familiarise with the area of your responsibility
PC2. guardpeople, property and premises as persite instructions
PC3. receive briefing for guard duty and patrolling
PC4. patrol designated premises as per instructions
PC5. use security equipment to carry out your task
PC6. report and respond to security breaches
PC7. maintain basic security registers
Carry out search of To be competent, the user/individual on the job must be able to:
designated
premises PC1. carry out required searches as per instructions
PC2. caution and report risks, threats and hazards during the search
PC3. liaise with other search parties in the premises
PC4. detain suspect(s) during the search and report to superior
PC5. prevent tampering of evidence and report
PC6. maintain personal safety
PC7. maintain communication during search
PC8. report incident details to superiors
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. general awareness of premises and neighbourhood
company / KA2. organisational procedures with respect to security of people, property and
organisation and premises
its processes)
KA3. meansof available communication
KA4. basic security registers
KA5. reporting/ debriefing procedure
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. methods of assigned guarding, monitoring and patrolling
KB2. response to likely risks and threatsat the place of duty
KB3. use of security equipment
KB4. use of communication equipment
Skills (S)
A. Core Skills/ Writing Skills

41
SSS/N 0103 Provide private guarding service to people, property and premises
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. write a complaint/ statement
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. read documents before signing
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from investigators
SA14. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions regarding security and emergency situations in line with legal
provisions
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions as per legal
provisions
42
SSS/N 0103 Provide private guarding service to people, property and premises
SB8. observe people, activities and movements keenly

Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0103
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

43
SSS/N0105 Carry out screening and search activities to maintain security
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
for carrying out screening and search of people, baggage and vehicle at assigned premises,
manually or assisted by provided equipment in line with organisational procedures and
guidelines.

44
 SSS/N0105 Carry out screening and search activities to maintain security

Unit Code SSS/N0105

Unit Title (Task) Carry out screening and search activities to maintain security
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities for carrying out screening and search of people, baggage and vehicle at
assigned premises, manually or assisted by provided equipment in line with
organisational procedures and guidelines.
Scope Organisational Procedure:
On search and screening
In case of refusal from visitor to undergo search
On peoples right to privacy and gender sensitivity during search
Prohibited Items:
Weapons, firearms, ammunition, explosive, firecrackers, inflammable
materials and gases;
Any other item that is prohibited by the government or organisation
Unauthorised Items:
Organisations property
Any other item specified by the organisation
Screening and Search Equipment:
Metal detectors handheld, doorframe (stationery andportable)
Scanners body, baggage/ cargo and vehicle
Under vehicle inspection mirror
Any other equipment provided by organisation
Sensitivities Involved: Religious, cultural, privacy,gender andstatus
Potential Risks and Threats:
Aggressive behaviour by person being searched or people denied entry/ exit
Violent behaviour by person(s) from whom prohibited/ unauthorised items
have been detected
Shooting by cornered criminals/ miscreants at the search point
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Performance To be competent, the user/individual on the job must be able to:
Criteria for the
unit PC1. comply with organisational procedures with respect to screening and search
of people/ vehicle/ material seeking to enter/ exit from the premises
PC2. organise queue to manage people at the screening and search point
PC3. respond to situations arising during screening and search
PC4. carry out screening and search manually/ with equipment
PC5. report irregularities to superior
PC6. maintain personal safety during screening and search

45
SSS/N0105 Carry out screening and search activities to maintain security
Carry out To be competent, the user/individual on the job must be able to:
screening and
search on people PC1. respect persons right to dignity, privacy and gender/ religious/ cultural
and material
sensitivity
passing through
the area of control PC2. segregate persons violating laid down procedures
PC3. segregate material containing prohibited/ unauthorised items
Carry out To be competent, the user/individual on the job must be able to:
screening and
search on vehicles PC1. carry out screening and search using provided equipment
passing through
PC2. carry out physical search of vehicle as per laid down procedures
the area of control
PC3. segregate suspected vehicle for detailed search
Use screening and To be competent, the user/individual on the job must be able to:
search equipment
PC1. operate provided equipment in line with organisations instructions
PC2. report malfunctioning of equipment to superior
PC3. be vigilant of people tryingto defeat the process/ equipment
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
KA1. organisational instructions and procedures for screening and search
(Knowledge of the
company/ KA2. organisations reporting procedure
organisation and KA3. unauthorised/ prohibited items
its processes) KA4. persons exempted from search
KA5. response in case of specific situations
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. capabilities and limitations of screening and search equipment
KB2. common faults occurring in the screening and search equipment
KB3. understanding of signals emanating from equipment
KB4. items that cannot be put through screening and search equipment
KB5. procedure for checking the vehicle in a systematic manner
KB6. common methods and techniques adopted by people to defeat the screening
and search equipment
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

46
SSS/N0105 Carry out screening and search activities to maintain security
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action
47
SSS/N0105 Carry out screening and search activities to maintain security

NOS Version Control

NOS Code SSS/N0105

Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

48
SSS/N0106 Control parking in designated areas
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
required of an Unarmed Security Guard for controlling parking in a designated area.

49
 SSS/N0106 Control parking in designated areas
Unit Code SSS/N 0106
Unit Title (Task) Control parking in designated areas
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities required of an Unarmed Security Guard for controlling parking in a

designated area.
Scope Parking Areas:
Open parking, covered parking
Multi-level car parking assisted by car parking technology
Parking Conditions:
Surface conditions
Lighting
Visibility
Traffic conditions
Layout and Traffic Plan:
Traffic Plan Entry/ exit , search & screening points, ticketing, routes, waiting
areas, traffic flow, alternate and emergency routes
Parking Parking areas with capacity
Irregular Situations:
Traffic congestion, vehicles violating instructions, unsecured vehicles, wrongly
parked vehicles, vehicle alarms, abandoned vehicles, accidents, vehicle on
fire, children and animals left in the vehicles, vehicles/ persons carrying
prohibited items, person/s likely to misuse parking area for prohibited
activity, persons behaving suspiciously/ aggressively

Assistance from: Security team, sub-unit and superiors

Hazards and Defects:
Missing/ damaged lighting, signage anddefaced markings
Defective access control barrier/ equipment
Electrical short circuits, power failure, spillages of fuels/ liquids and dangerous
surfaces
Equipment: Personnel & vehicle search;screening & access control;lighting, barriers,
card readers, ticketing & revenue collection machines; alarms and sensors
Category of Vehicles: Private/ commercial - cars, jeeps, SUVs, vans, goods vehicles
and two/ three wheelers
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Conduct parking in To be competent, the user/individual on the job must be able to:
designated areas
PC1. identify entry and exit routes to available parking areas
PC2. check prevailing conditions within the parking areas

50
SSS/N0106 Control parking in designated areas
PC3. observe correct positioning of signage for guiding drivers
PC4. guide drivers to the available parking areas
PC5. use provided traffic and protective gear
PC6. ensure drivers leave the area after parking as per laid down instructions
Deal with To be competent, the user/individual on the job must be able to:
irregularities in
parking areas
PC1. identify and respond to irregular situations in accordance with organisations
procedures and guidelines
PC2. call for assistance and take preventive steps
PC3. report irregular situations immediately to superior
Monitor hazards To be competent, the user/individual on the job must be able to:
and conditions of
parking areas PC1. report hazards and defects to superior
PC2. respond as per organisational procedure
PC3. ensure own safety
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
( Knowledge of the KA1. organisational procedures on parking
company /
KA2. incident reporting procedure
organisation and
its processes)
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. layout and traffic plan of the parking areas
KB2. suitability of prevailing conditions for parking
KB3. traffic control and protective gear
KB4. traffic signals, signage and markings
KB5. irregular situations arising during parking
KB6. procedures for dealing with irregular situations
KB7. category of vehicles
KB8. use of communication equipment
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

51
SSS/N0106 Control parking in designated areas
Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action
52
SSS/N0106 Control parking in designated areas

NOS Version Control

NOS Code SSS/N 0106
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

53
SSS/N0108 Health & safety
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Ability
to maintain personal health & hygiene and observe/respond to basic workplace safety
requirements.

54
 SSS/N0108 Health & safety
Unit Code SSS/N0108
Unit Title (Task) Health and safety
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Ability to maintain personal health & hygiene and observe/ respond to basic
workplace safety requirements.
Scope Hazards and Risks:
Fire
Electric short circuit, electric shock and electrocution
Medical emergency
Inflammable & toxic liquid/ gases
Accidents
Flooding
Oil and lubricant spills in the premises
Malfunctioning elevators, escalators, staircase and ladders
Ventilation and suffocation
Improper use of safety gear and non-adherence to safety norms
Hygiene and sanitation
Organisational Procedures:
Training and Drills:
Personal Health, Hygiene and Habits:
Services and Organisations: Security team and sub-unit; police and emergency
services
Devices and Safety Gears: Sensors & alarms, communication equipment, fire fighting
equipment, personal safety gears, ladders, chutes, ropes and emergency lighting
Reporting: Description of incident, time, date, place, casualties and action taken
Causes of Fire:
Types of Fire:
Fire-fighting Equipment:
Medical Emergencies:
First-aid:
Evacuation of Premises:
Evacuation of Casualty:
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Contribute to To be competent, the user/individual on the job must be able to:
maintaining a safe
workplace PC1. carry out safety of workplace in line with organisational procedures
PC2. keep emergency and escape routes free from obstructions and report
violation
PC3. wear personal safety gear and clothing as per organisational procedure
PC4. check violators of defined safety and security instructions and report

55
SSS/N0108 Health & safety
violations
PC5. report to superiors and emergency service organisations for assistance in the
event of emergencies
Maintain personal To be competent, the user/individual on the job must be able to:
health, hygiene
and habits PC1. undertake physical exercises and activities (commensurate with age)
PC2. maintain personal hygiene and good habits
PC3. refrain from alcohol, tobacco, drugs and other intoxicants
PC4. guard against sexually transmitted diseases and HIV
PC5. take precautions against common ailments
Respond to fire To be competent, the user/individual on the job must be able to:
accidents
PC1. identify and report fire hazards
PC2. carry out fire-fighting in line with organisational training and procedures
PC3. report fire incidents to superiors and emergency service organisations
PC4. participate in evacuation of casualty and premises
Deal with medical To be competent, the user/individual on the job must be able to:
emergency
PC1. render first-aid
PC2. use available basic first-aid equipment
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
KA1. organizations procedure relating to safety in the workplace
( Knowledge of the KA2. details of emergency exits, alarm, signage and other safety equipment
company /
KA3. reporting procedure for incidents and emergencies
organisation and
its processes) KA4. details of local emergency service
KA5. the requirements of maintaining physical fitness, personal hygiene and good
habits
KA6. organizations procedure/ guidelines relating to fire safety
KA7. details of floor plans, emergency exits, alarm, signage and other fire-fighting
equipment
KA8. reporting procedure for fire incidents
KA9. training and mock drills
KA10. details of emergency exits, alarm, signage and location of first-aid and
evacuation equipment
KA11. reporting procedure in case of medical emergencies
KA12. contact details of local hospitals and ambulance services
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. risks and hazards
KB2. personal safety equipment and clothing to be used
56
SSS/N0108 Health & safety
KB3. identify signage and warning
KB4. importance of sound health, hygiene and good habits
KB5. ill-effects of alcohol, tobacco and drugs
KB6. the need to safeguard against sexually transmitted diseases and HIV
KB7. types of fire
KB8. causes of fire
KB9. fire alarms
KB10. types of fire-fighting equipment
KB11. fire-fighting procedure
KB12. personal safety equipment and clothing to be used
KB13. first-aid
KB14. communicate effectively
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

57
SSS/N0108 Health & safety
The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0108

Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
2. Industrial 31/05/2013
3. Personal protection
Next review date 01/06/2016

Back To NOS List

58
SSS/N0109 Security in commercial deployments
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

--------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
in carrying out security tasks in commercial deployments by Unarmed Security Guard.

59
 SSS/N0109 Security in commercial deployments
Unit Code SSS/N0109
Unit Title (Task) Security in commercial deployments
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities in carrying out security tasks in commercial deployments by Unarmed

Security Guard.
Scope
Commercial Domains:
Single & multi-flat houses, row houses, condominiums, colonies and
townships
Real estate, parks and public utilities
Schools, colleges, university and hostels
Banks and ATMs
Business parks, offices, shops and warehouses
ITES, BPO and KPO
Hotels, restaurants, guest houses, inns and motels
Hospitals, nursing homes and diagnostic laboratories
Malls, markets, bazars and shops
Cinema, theatre, multiplex, amusement parks, fairs and exhibitions
Sports complexes and stadiums
Live shows, weddings, congregation and rallies
Transport hubs and mass rapid transit system
Religious places and shrines
Tourist spots and monuments
Risks and Threats:
Unauthorised entry and trespass
Aggressive and drunken behaviour
Loitering and littering
Eve teasing and molestation
Robbery, theft, pilferage and shoplifting
Violence and assault
Murder and suicide
Kidnapping
Accidents
Medical emergency
Public demonstration, labour unrest and crowd control
Fire accidents
Natural & manmade hazards
Behavioural Standards:
Alert and vigilant
Well-groomed and courteous
60
SSS/N0109 Security in commercial deployments
Responsive and helpful
Respectful and caring towards elderly, women and children
Communicate effectively and assertively
Responsible and co-operative
General Security Duties:
Respond to risks and threats
Control entry and exit
Control traffic and parking
Check material movement
Surveillance
Report to superiors
Basic security registers
Operate security equipment
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Carry out security To be competent, the user/individual on the job must be able to:
tasks in
commercial PC1. carry out security duties as per organisations procedures and instructions
domains PC2. respond to domain-specific risks and threats
PC3. operate security equipment
PC4. communicate effectively with concerned stakeholders
PC5. follow good behavioural standards
PC6. maintain basic security registers as prescribed
PC7. report incidents to superiors
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. basic knowledge of organisation and domain where deployed
company /
KA2. security procedures and instructions where deployed
organisation and
its processes) KA3. reporting procedure
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. risks and threats specific to domain/ organisation where deployed
KB2. security equipment in usewhere deployed
KB3. communication methods and equipment used

61
SSS/N0109 Security in commercial deployments

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)

62
SSS/N0109 Security in commercial deployments
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0109

Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

63
SSS/N0110 Security in industrial deployments
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities
in carrying out security tasks in industrial deployments by Unarmed Security Guard.

64
 SSS/N0110 Security in industrial deployments
Unit Code SSS/N0110
Unit Title (Task) Security in industrial deployments
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills &
National Occupational Standard

Abilities in carrying out security tasks in industrial deployments by Unarmed Security

Guard.
Scope
Industrial Domains:
Factories and workshops
Plants
Mines
Refineries and pipe lines
Sea ports and air ports
SEZs
Container yards and warehouses
Transport and logistics
Infrastructure
Risks and Threats:
Unauthorised entry and trespass
Aggressive and drunken behaviour
Eve teasing and molestation
Robbery,theft, pilferage and shoplifting
Loitering and littering
Violence and assault
Murder and suicide
Kidnapping
Accidents
Medical emergency
Public demonstration, labour unrest and crowd control
Fire accidents
Natural & manmade hazards
Behavioural Standards:
Alert and vigilant
Well-groomed and courteous
Responsive and helpful
Communicate effectively and assertively
Responsible and co-operative
General Security Duties:
Respond to risks and threats
Control entry and exit
Control traffic and parking

65
SSS/N0110 Security in industrial deployments
Check material movement
Surveillance
Report to superiors
Basic security registers
Operate security equipment
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Carry out security To be competent, the user/individual on the job must be able to:
tasks in industrial
domains PC1. carry out security duties as per organisations procedures and instructions
PC2. respond to domain-specific risks and threats
PC3. operate security equipment
PC4. communicate
PC5. follow good behavioural standards
PC6. maintain basic security registers as prescribed
PC7. report incidents to superiors
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. basic knowledge of organisation and domain where deployed
company /
KA2. security procedures and instructionswhere deployed
organisation and its
processes) KA3. reporting procedure
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. risks and threats specific to domain/ organisation where deployed
KB2. security equipment in usewhere deployed
KB3. communication methods and equipment used
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices

66
SSS/N0110 Security in industrial deployments
SA9. recognize badges of rank

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

67
SSS/N0110 Security in industrial deployments

NOS Version Control

NOS Code SSS/N0110
Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

68
SSS/N0111 Positive projection of self and the organisation
----------------------------------------------------------------------------------------------------------------------------- ------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Communication
Skills & Abilities to project a positive image of self and the organisation.

69
 SSS/N0111 Positive projection of self and the organisation
Unit Code SSS/N0111
Unit Title (Task) Positive projection of self and the organisation
Description This unit provides Performance Criteria, Knowledge & Understanding and
National Occupational Standard

Communication Skills & Abilities to project a positive image of self and the
organisation.
Scope Behavioural Standards/ Meet and Greet Procedures:
Alert and vigilant
Well-groomed and courteous
Responsive and helpful
Respectful and caring towards elderly, women and children
Communicate politely and firmly
Responsible and co-operative
Traits and Habits: Honesty, truthfulness, integrity, discipline and punctuality
Necessary Equipment: Baton, pen, guards notebook, whistle, torch, clothing as
per the weather, communication equipment, if provided.
Site-specific Information:
Pre-induction Training:
Performance Criteria (PC) w.r.t the Scope
Element Performance Criteria
Conform to the To be competent, the user/individual on the job must be able to:
organisations
standards of grooming PC1. maintain good health, personal hygiene & sanitation
and behaviour
PC2. comply with organisation's standards of grooming and personal
behaviour
PC3. stay free from intoxicants (alcohol, tobacco and drugs)
PC4. wear organisations uniform with name tab correctly and smartly
PC5. wear, carry and use personal protection gear and equipment
PC6. co-operate with team members
PC7. observe organisations meet and greet procedure
PC8. observe confidentiality as per organisational procedure
PC9. observe discipline and punctuality
Execute tasks as per To be competent, the user/individual on the job must be able to:
organisations
standards PC1. carry out assigned tasks and duties diligently
PC2. co-operate with team members
Knowledge and Understanding (K)
A. Organisational The user/individual on the job needs to know and understand:
Context
( Knowledge of the KA1. personal grooming and behaviour
company / organisation
KA2. maintain good physical fitness and mental robustness
and its processes)
KA3. organisations work culture

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SSS/N0111 Positive projection of self and the organisation
B. Technicalknowledge The user/individual on the job needs to know and understand:

KB1. use of communication equipment

KB2. basic knowledge about the organisation and site
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language

Reading Skills
The user/individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as
applicable
SA7. read identity papers and passes
SA8. read signage and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA10. speak clearly and emphatically
SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations
endangering life & property and health & safety
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. report on time and take briefing
SB3. plan and organize assigned task
SB4. leave guard post once relieved
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB5. manage relationships with visitors and stakeholders

71
SSS/N0111 Positive projection of self and the organisation
Problem Solving

The user/individual on the job needs to know and understand how to:
SB6. think through the problem, evaluate the possible solution(s) and adopt a
best possible solution(s)
Analytical Thinking

The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions
SB8. observe people, activities and movements keenly
Critical Thinking

The user/individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and
experience, and take appropriate action

NOS Version Control

NOS Code SSS/N0111

Credits (NSQF) TBD Version Number 1.0
Sector Private Security Drafted on 20/02/2013
Sub-sector 1. Commercial Last reviewed on
31/05/2013
2. Industrial
Next review date 01/06/2016

Back To NOS List

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 Criteria for Assessment of Security Supervisor

CRITERIA FOR ASSESSMENT OF SECURITY SUPERVISOR

Job Role Security Supervisor
Qualification Pack SSS/Q0103
Sector Skill Council Security Sector Skill Development Council

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC)
will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills
Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criteria
5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS
6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the
balance NOS's to pass the Qualification Pack

Marks Allocation
Skills
Assessment Out of Theory
Assessment Criteria for outcomes Total Mark (600) Practical
outcomes 600

PC1. receive briefing from superiors and 2 2 -

1. SSS/N0301 -
commence operations at a new or existing
(Supervise a security
site, as instructed
unit)

PC2. follow organizational procedures 2 2 -

and site instructions with regard to security
units deployment and operations
PC3. receive shift report from outgoing 2 1 1
supervisor, assume charge of an assigned
premises/ area of responsibility and plan and
organize manpower and equipment
resources
PC4. take attendance of personnel and 2 1 1
report about deficiency and suitability if any;
prepare duty roster for the shift and assign
tasks to team members
PC5. issue security and safety 2 1 1
equipments to team members, as required
and deploy personnel and equipment as per
site instructions

PC6. organise collection of intelligence 3 1 73 2

 Criteria for Assessment of Security Supervisor
and information

PC7. check work of team members and 3 1 2

functioning of security equipment
PC8. oversee deployment and 2 1 1
functioning of armed security guard(s)
PC9. maintain key-control and 3 1 2
movement control to the assigned premises
PC10. liaise with fire, maintenance and 2 1 1
control room personnel
PC11. be available to resolve concerns/ 100 2 1 1
grievances of team members, resolve issues
and report problems to superiors
PC12. motivate security team through 2 1 1
personal example and involvement
PC13. report on performance standards of 3 2 1
personnel
PC14. report on training needs of 4 2 2
personnel and carry out/ facilitate on-the-
job-training for personnel
PC15. maintain security documents in line 4 3 1
with site instructions
PC16. carry out routine and surprise 3 1 2
checks to assess effectiveness of security
unit
PC17. conduct mock-drills as per 3 1 2
instructions and report about the standard
of response of security personnel and
stakeholders
PC18. communicate effectively with 3 1 2
superiors/ team members and other
stakeholders
PC19. comply with organisation's 2 1 1
standards of grooming, conduct and
performance
PC20. cater for anticipated threat/ risks by 3 2 1
earmarking available security personnel and
take proactive measures against possible
threat/ risks to the security unit deployment
PC21. confirm that the security equipment 4 2 2
provided is functional and report faults/
modifications and record and report status
and issues related to equipment
PC22. carry out temporary modifications 3 2 1
to site instructions to cover deficiencies in

74
 Criteria for Assessment of Security Supervisor
personnel/ equipment

PC23. operate as part of organisations 3 2 1

response team and nominate an on-site
emergency team as instructed
PC24. carry out periodic rehearsals with 2 1 1
the team on various emergency scenario
PC25. take support from stakeholders and 2 1 1
other departments
PC26. report to designated superior and 2 1 1
other agencies during an emergency
PC27. secure key assets 3 2 1

PC28. organise evacuation of the 2 1 1

premises, if needed
PC29. organise on-site reception, briefing 2 1 1
and guidance for fire fighters, rescue
workers and medical teams
PC30. organise first aid and evacuation 5 3 2
with in available means
PC31. cordon off scene of crime/ incident 2 1 1

PC32. cooperate with police in 2 1 1

investigation
PC33. report and record incidents 3 2 1

PC34. assist in lodging of complaints/ first 2 1 1

information report

PC35. know your team members 3 2 1

personal details, training needs, leave,
overtime, complaints and welfare-related
issues

PC36. facilitate resolution of HR/ 3 2 1

administration-related problems of team
members

PC37. be impartial in performance of 3 2 1

duties and recommend achievers for
reward/ recognition

PC38. ensure health and safety of team 2 1 1

members in workplace

100 55 45
Total

75
 Criteria for Assessment of Security Supervisor
PC1. comply with organisational 4 3 1
2. SSS/N0302 - (Carry procedures with regard to reception
out job-specific protocol, material movement and key
duties) management

PC2. check authorization of visitors, 5 4 1

vehicles and materials entering/ exiting from
premises and carry out necessary
documentation

PC3. manage and direct visitors or escort 3 1 2

visitors to designated authorities

PC4. communicate effectively with 4 2 2

visitors in person and over telephone and
answer queries about the organization

PC5. receive postal mail and couriers 3 2 1

PC6. respond in case of delivery of 2 1 1

suspicious mail/ package

PC7. deal with irregular situations arising 3 1 2

at front office and call for assistance and 45
take preventive actions

PC8. maintain personal safety and safety 2 1 1

of others

PC9. maintain basic security function- 3 2 1

related documents

PC10. report to designated superior as 2 1 1

per procedure

PC11. check authorization of personnel 3 2 1

drawing or depositing key(s)

PC12. ensure original and duplicate keys 3 2 1

are stored as per procedure and follow
appropriate labelling system

PC13. carry out key issue and deposit 4 3 1

documentation and other documentation
accurately

PC14. ensure security of key panels 2 1 1

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 Criteria for Assessment of Security Supervisor

PC15. report irregular situations with 2 1 1

regard to key management

45 27 18
Total

3. SSS/N0303 - (Deal PC1. receive information/ report of lost 3 2 1

with lost and found and found property directly from
property) complainant or superiors
PC2. record details of lost and found 3 2 1
property as per organisations procedures
and guidelines
PC3. seek additional information, on lost 2 1 1
property, from complainant if required
PC4. inform superior, on lost and found 2 1 1
property complaints, as per procedure and
timelines
PC5. take approved action, within your 2 1 1
responsibility to recover lost property
PC6. handle and store information 2 2 -
relating to lost and found property
confidentially 25

PC7. receive found property and handle 2 1 1

it in line with organisations policies and
procedures

PC8. identify and contact, where 2 1 1

possible, the owner of the property

PC9. establish the identity of the 3 2 1

claimant to the found property

PC10. seek additional information as 2 1 1

required to establish ownership

PC11. release the found property to the 2 1 1

owner, based on organisational norms

25 15 10
Total
PC1. ensure that appropriate personal
4. SSS/N0304 - safety gear, equipment/ aids, documents,
(Supervise security and weapon & ammunition are carried/ used 5 4 1
escort duties) as per organizational procedure

77
 Criteria for Assessment of Security Supervisor
PC2. receive task-related briefing from 3 2 1
designated superior
PC3. co-ordinate with the transport 2 1 1
supervisor/ provider for suitable vehicle(s)
PC4. co-ordinate with the driver of the 2 1 1
vehicle and ensure fitness of the driver to
undertake duty 25
PC5. detail and brief an unarmed/armed 2 1 1
vehicle escort
PC6. brief escort regarding potential 3 1 2
threat/ risks
PC7. report and record incidents in line 2 1 1
with organisational procedures
PC8. instruct escort to disengage from 2 1 1
situation before it escalates beyond control
PC9. maintain communication as per 2 1 1
instructions
PC10. respond to communication received 2 1
from vehicle/escort enroute

Total 25 14 11
5. SSS/N0305 - PC1. comply with organisational 4 3 1
(Supervise access procedures related to access control in the
control to the premises with or without use of equipment
assigned premises)
PC2. establish identity, purpose and 4 2 2
authorisation of different categories of
people/ vehicles/ material seeking to enter
or exit from the premises

PC3. check and prevent entry to and exit 4 2 2

of people/ vehicles/ material without valid
authorisation

PC4. direct visitors to designated areas 2 1 1

and inform concerned staff/ department

PC5. prepare passes/ permits for people/ 4 3 1

vehicles entering the premises and collect
passes/ permits from people/ vehicles
exiting the premises

PC6. check relevant documents for 4 2 2

movement of goods/ materials and inform
35
concerned department on arrival of
consignments

78
 Criteria for Assessment of Security Supervisor
PC7. handle different situations faced 2 1 1
during access control operations

PC8. maintain basic security registers as 3 2 1

per instructions

PC9. report irregularities to superior 2 1 1

PC10. operate access control equipment 3 1 2

in accordance with laid down procedures
and carry out manual operations, in case of
a breakdown
PC11. check and report functioning/ 3 1 2
malfunctioning of access control equipment
and respond to signals from access control
equipment
Total 35 19 16
6. SSS/N0101 - PC1. carry out assigned security duties in 7 3 4
(Security tasks in line with procedures and instructions
accordance with
basic security
practices)
PC2. respond and report about risks and 6 2 4
threats

PC3. respond and report about hazards 7 3 4

and emergencies
40
PC4. assist police and other 5 2 3
organisations, if required

PC5. recognise rank/ badge of rank in 5 2 3

police and military

PC6. identify various arms in use in 5 2 3

public and police

PC7. identify improvised explosive 5 1 4

devices

Total 40 15 25
7. SSS/ N 0102 PC1. comply with basic legal provisions 5 4 1
- (Conform to applicable to your role and tasks
rudimentary legal
requirements of 15
Private Security
Agencies (Regulation)
Act 2005 when

79
 Criteria for Assessment of Security Supervisor
undertaking security
tasks )
PC2. obtain clarity in case of lack of 2 1 1
understanding

PC1. take cognisance of offences and 4 3 1

report to superiors/ police

PC4. cooperate in investigations 2 1 1

PC5. give evidence in court, if required by 2 1 1

law
Total 15 10 5
8. SSS/N0103 - PC1. familiarise with the area of your 4 1 3
(Provide private responsibility
guarding service to
people, property and
premises)
PC2. guard people, property and 8 3 5
premises as persite instructions
PC3. receive briefing for guard duty and 4 1 3
patrolling
PC4. patrol designated premises as per 4 1 3
instructions
PC5. use securityequipment to carry out 6 2 4
your task
PC6. report and respond to security 5 1 4
breaches
PC7. maintain basic security registers 6 2 4
PC8. carry out required searches as per 4 1 3
instructions
PC9. caution and report risks, threats and 4 1 3
hazards during the search
PC10. liaise with other search parties in 4 1 3
the premises 70
PC11. detain suspect(s) during the search 4 1 3
and report to superior
PC12. prevent tampering of evidence and 4 1 3
report
PC13. maintain personal safety 5 2 3
PC14. maintain communication during 4 1 3
search
PC15. report incident details to superiors 4 1 3

Total 70 20 50
PC1. comply with organisational 5 2 3
9. SSS/N0105 -
procedures with respect to screening and
(Carry out screening
search of people/ vehicle/ material seeking
and search activities
to enter/ exit from the premises
to maintain security)

80
 Criteria for Assessment of Security Supervisor
PC2. organise queue to manage people 3 2 1
at the screening and search point

PC3. respond to situations arising during 3 2 1

screening and search

PC4. carry out screening and search 5 2 3

manually/ with equipment

PC5. report irregularities to superior 2 1 1

PC6. maintain personal safety during 35 3 1 2

screening and search
PC7. respect persons right to dignity, 3 1 2
privacy and gender/ religious/ cultural
sensitivity
PC8. segregate persons violating laid 1 - 1
down procedures
PC9. segregate material containing 3 1 2
prohibited/ unauthorised items
PC10. carry out physical search of vehicle 5 2 3
as per laid down procedures
PC11. segregate suspected vehicle for 2 1 1
detailed search

Total 35 15 20
10. SSS/N0106 - PC1. identify entry and exit routes to 3 2 1
(Control parking in available parking areas
designated areas)
PC2. check prevailing conditions within the 3 2 1
parking areas
PC3. observe correct positioning of 2 - 2
signage for guiding drivers
PC4. guide drivers to the available 2 1 1
parking areas
PC5. use provided traffic and protective 3 1 2
gear
25
PC6. ensure drivers leave the area after 1 - 1
parking as per laid down instructions

PC7. identify and respond to irregular 3 1 2

situations in accordance with organisations
procedures and guidelines

PC8. call for assistance and take 2 1 1

preventive steps

PC9. report irregular situations 1 - 1

immediately to superior

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 Criteria for Assessment of Security Supervisor
PC10. report hazards and defects to 1 - 1
superior

PC11. respond as per organisational 2 1 1

procedure
PC12. ensure own safety 2 1 1

Total 25 10 15
11. SSS/N0108 - PC1. carry out safety of workplace in line 4 2 2
(Health and safety) with organisational procedures

PC2. keep emergency and escape routes

free from obstructions and report violation 3 1 2

PC3. wear personal safety gear and

clothing as per organisational procedure 4 1 3

PC4. check violators of defined safety

and security instructions and report
2 1 1
violations

PC5. report to superiors and emergency

service organisations for assistance in the 2 1 1
event of emergencies
PC1. undertake physical exercises and
activities (commensurate with age) 2 1 1

PC2. maintain personal hygiene and good

habits 3 1 2

PC3. refrain from alcohol, tobacco, drugs

and other intoxicants 3 1 2

PC4. guard against sexually transmitted

diseases and HIV
65 3 1 2
take precautions against common ailments

PC5. identify and report fire hazards

6 2 4
PC6. carry out fire-fighting in line with
organisational training and procedures 12 3 9

PC7. report fire incidents to superiors

and emergency service organisations 3 1 2

PC13. participate in evacuation of casualty

3 1 2
and premises
PC14. render first-aid
9 2 7
PC15. use available basic first-aid equipment
6 1 5

82
 Criteria for Assessment of Security Supervisor
Total 65 20 45

12. SSS/N0109 - PC1. carry out security duties as per

(Security in organisations procedures and instructions
3 1 2
commercial
deployments)
PC2. respond to domain-specific risks
and threats 6 3 3

PC3. operate security equipment

5 1 4
PC4. communicate effectively with 35
concerned stakeholders 5 1 4

PC5. follow good behavioural standards

5 1 4

PC6. maintain basic security registers as

prescribed 6 2 4

PC7. report incidents to superiors

5 1 4
Total 35 10 25
13. SSS/N0110 - PC1. carry out security duties as per
(Security in industrial organisations procedures and instructions
3 1 2
deployments)

PC2. respond to domain-specific risks

6 3 3
and threats
PC3. operate security equipment 5 1 4
PC7. Communicate effectively with 35
concerned stakeholders 5 1 4

PC4. follow good behavioural standards 5 1 4

PC5. maintain basic security registers as
6 2 4
prescribed
PC7. report incidents to superiors
5 1 4
Total 35 10 25
14. SSS/N0111 - PC1. maintain good health, personal
(Positive projection hygiene & sanitation
4 1 3
of self and the
organisation)
PC2. comply with organisation's
standards of grooming and personal 5 2 3
behaviour
PC3. stay free from intoxicants (alcohol,
tobacco and drugs) 5 2 3
50

83
 Criteria for Assessment of Security Supervisor
PC4. wear organisations uniform with
7 2 5
name tab correctly and smartly
PC5. wear, carry and use personal
protection gear and equipment 6 3 3

PC6. observe organisations Meet and

Greet Procedure 7 2 5

PC7. observe confidentiality as per

organisational procedure 3 1 2

PC8. observe discipline and punctuality

4 2 2
PC9. carry out assigned tasks and duties
5 3 2
diligently
PC10. co-operate with team members
4 2 2
Total 50 20 30
Total 600 260 340

84