Scribd
Upload
76 views1 page

Performance Storage Incident Management

This document outlines the daily tasks and ongoing issues for a performance storage team. It lists 6 business as usual tasks including monitoring SyncIQ backup issues, SmartPool utilizations, drive replacements, upgrades and projects, Netapp and Pure storage activities, and Networker backup requests. It also notes the need to track incidents, changes, problems, and other processes, and ensure proper documentation, meetings, training, and shift handovers are completed.

Uploaded by

Vasu Pogula
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
76 views1 page

Performance Storage Incident Management

This document outlines the daily tasks and ongoing issues for a performance storage team. It lists 6 business as usual tasks including monitoring SyncIQ backup issues, SmartPool utilizations, drive replacements, upgrades and projects, Netapp and Pure storage activities, and Networker backup requests. It also notes the need to track incidents, changes, problems, and other processes, and ensure proper documentation, meetings, training, and shift handovers are completed.

Uploaded by

Vasu Pogula
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Performance storage

Incidents: daily getting

SR’s:

Change:

Problem:

BAU Lists:

1. SyncIQ issues – Long running, failed, missed backups more than a day needs to be escalated
and followed up with EMC properly across all the shifts.
2. SmartPool, Utilizations –
3. Drive replacements, EMC SR’s –
4. Upgrades & Projects –
5. Netapp&Pure storage Activities -
6. Networker Backup Request – Daily backup failures, ad-hoc requests, Capacity monitoring.

Process:

Trackers:

Runbooks:

Trainings:

Ongoing issues:

Meetings:

Roster, SMM, Leaves:

Documentations:

Shift handovers:

Adhoc tasks:

You might also like