CARLO T.

BARBADILLO
carlobarbadillo07@[Link] 09971980701
317 Broadbill st. Area 2 Sitio Veterans,Bagong Silangan Quezon City
25 yrs old Filipino
Iglesia ni Cristo

Professional Summary

Hardworking and multitasking able to succeed in a stimulating and challenging environment,

building the trust and success of the organization while I can share my knowledge and past
experiences.

Skills

 Client relationships  Written and oral communication

 Knowledgeable in Computer  Customer service
 Team leadership  Troubleshooting
 New employee mentoring  System analysis
 Database design  Database Maintenance
 Basic PHP (Hypertext Preprocessor)  Website maintenance
 Website and portal monitoring  Email management software
 Remote access technology  Basic HTML
 Microsoft Office  Tech Savvy
 40 WPM

Work History

Consultant 07/2018 to Current

Agri Partylist (Agri-Agra na Reporma para sa Magsasaka ng Pilipinas Movement)
House of Representatives – Office or [Link] T. Salon – Quezon City, National Capital Region
 Monitoring database performance and provided database performance statistical reports
using different applications and software.
 Consolidates service rendered to the constituents by making a database to track usage of
funds
 Facilitates (DOH-MAP) Guarantee letters for medical assistance given to constituents and
other Social services
 Data entry and tracking of medical assistance given.
 Coordinate on field officers, coordinators and government agencies regarding services of
the Partylist.
 Attending committee meetings, plenary sessions, budget deliberation and other meetings
and doing reports
 Ensures proper filing of incoming and outgoing letters
  Assigned in Mailings, filing of notices, coordinate with different committees and department
in congress
 Participated in campaign, leaders meeting, membership drive and house to house.
 Bank activities and other confidentials
 Assist the Member in performance of his duties;
 Provide the technical and/or legal advice relative to the duties and functions of the Member;
 Appear for and/or assist the Member in en banc meetings, sub committee meetings, sectoral
and regional consultations
 Undertake to study and present a paper on the specific concerns of his Member’s
Committee;
 And perform other functions as maybe assigned by the Member such as
o Made the AGRI Partylist Member’s Database ([Link]
o Textblasting of Announcements and Informations using different softwares
o Database Administrator
o IT Consultant

Consultant 01/2017 to 12/2017

Agri Partylist (Agri-Agra na Reporma para sa Magsasaka ng Pilipinas Movement)
House of Representatives – Office or [Link] T. Salon – Quezon City, National Capital Region
 Database Administrator
 Admin works and Social Services (TESDA,CHED,DOH-MAP)
 Assist the Member in performance of his duties;
 Provide the technical and/or legal advice relative to the duties and functions of the Member;
 Appear for and/or assist the Member in en banc meetings, sub committee meetings, sectoral
and regional consultations
 Undertake to study and present a paper on the specific concerns of his Member’s
Committee;
 And perform other functions as maybe assigned by the Member such as
o Database Administration of Members
o Website and Social Media Maintenance

Shift Supervisor Walkthrough 06/2016 to 02/2017

WingStop Philippines Inc. – Quezon City, National Capital Region
 Responded to and resolved customer questions and concerns.
 Applied security, safety and loss prevention strategies during shifts.
 Helped store management meet standards of service and quality in daily operations.
 Completed store opening and closing procedures, including setting up registers and
checking products.
 Worked with team members to improve performance and implement training updates.
 Maximized customer service by training staff, overseeing operations and resolve issues in a
timely manner.
  Followed proper standards for product freshness, food safety, weights and measures,
refrigeration and sanitation.
 Consistently provided professional, friendly and engaging service.
 Operated and sanitized all equipment in a safe and proper manner.
 Resolved guest complaints quickly and efficiently.
 Conducted performance reviews.
 Set performance expectations and provided honest feedback.
 Followed checklists for shift start and end to help with smooth transitions.

Team Member 11/2016 to 06/2017

WingStop Philippines Inc. – Quezon City, National Capital Region
 Learned all required tasks quickly to maximize performance.
 Sought out ways to go above and beyond job requirements.
 Resolved issues in a timely manner to maintain productivity goals.
 Contributed to team success by completing jobs quickly and accurately.
 Determined customer needs by asking relevant questions and listening actively to the
responses.
 Welcomed customers into the store and helped them locate items.
 Described product to customers and accurately explained details and care of merchandise.
 Operated a POS system to itemize and complete customer purchases.
 Organized store merchandise racks by size, style and color to promote visually appealing
environment.
 Verified that all customers received receipts for their purchases.
 Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
 Used time efficiently when not serving customers, including folding clothes and cleaning out
fitting rooms.
 Earned management trust by serving as key holder, responsibly opening and closing store.
 Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
 Educated customers about the brand to incite excitement about the company's mission and
values.
 Recommended alternative items if product was out of stock.
 Alerted customers to upcoming sales events and promotions.
 Cleaned and organized the store, including the checkout desk and displays.
 Processed cash and credit payments rapidly and accurately.
 Communicated all store initiatives and promotions to customers to generate return business.
 Participated in physical inventory counts every month-end and year-end.
 Cleaning Murals and arranging table toppers and other marketing designs

Crew Trainer 02/2014 to 06/2015

McDonald's Commonwealth Branch – Quezon City, National Capital Region
  Managed team according to company standards and compliance requirements.
 Planned daily activities to accomplish team objectives while adhering to high quality
standards.
 Trained all team members on key roles to maintain flexibility.
 Greeted all customers with a smile and provided friendly service.
 Maintained current knowledge of all team position requirements.
 Taught new team members correct procedures for all areas of operations.
 Mentored junior employees to improve performance, food safety and customer service.
 Answered product questions with up-to-date knowledge of sales and store promotions.
 Maintained cleanliness and presentation of stock room and production floor.

Service Crew 09/2011 to 02/2014

McDonald's Commonwealth Branch – Quezon City, National Capital Region
 Cooked, prepared and bagged food for customers.
 Kept customers and crew areas organized.
 Greeted customers, provided friendly and knowledgeable service and placed orders.
 Restocked inventory, collected trash and cleaned floors, surfaces and equipment.
 Set dining tables according to type of event and service standards.
 Maintained complete knowledge of restaurant menu, including daily specials.
 Kept cases and shelves clean and well stocked.
 Followed proper standards for product freshness, food safety, weights and measures,
refrigeration and sanitation.
 Assisted co-workers whenever possible.
 Moved and arranged tables, chairs and place settings and organized seating for groups with
special needs.
 Maintained clean dining room, lobby and service areas at all times.
 Weighed and labeled products.
 Adhered to safe work practices.
 Packaged and labeled products (following the rules of FIFO – First in – First Out)

Scholar 03/2009 to 06/2012

St. Joseph Foundation For Children and Aging – Quezon City, National Capital Region
 Assisted in various activities of the organization such as (sportsfest, annual health check-up of
members, workshops, letter writing, tree planting)
 Encoding, Office works, updating members database and family status

Trainings

Total Quality Experience Training June 9, 2016 – June 9, 2016

Managerial – 9 Hours
WingStop Philippines – E. Rodriguez, Quezon City
Shift Supervisor Training Program September 15, 2016 – September 16, 2016
Managerial – 18 Hours
WingStop Philippines – E. Rodriguez, Quezon City

Performance Management September 19, 2016 – September 19, 2016

Managerial – 9 Hours
WingStop Philippines – E. Rodriguez, Quezon City

Customer Service Engagement October 9, 2016 – October 11, 2016

Managerial – 27 Hours
WingStop Philippines – E. Rodriguez, Quezon City

Education

Tertiary
Bachelor of Science: Information Technology 2018
Our Lady of Fatima University Lagro Campus - Quezon City, NCR

Secondary 2009
Bagong Silangan High School - Quezon City, NCR

Primary 2005
Bagong Silangan Elementary School - Quezon City, NCR

Accomplishments

 Made the Agri Partylist Member’s Database ([Link]

 Promoted to Crew Chief from Service Crew due to outstanding work performance.
 Promoted to Shift Supervisor Walkthrough within 7 months due to outstanding work
performance.

Certifications

 Certificate of Employment House of Representatives – 2018

 Certificate of Employment - Shift Supervisor Walkthrough WingStop Phils Inc.- February 2017
 Certificate for Store of the Month WingStop Phils. Inc - March 2016
 Certificate for [Link] and Crave WingStop Phils. Inc - February 2016
 Certificate for [Link] and Crave WingStop Phils. Inc - March 2016
 Certified Wing Expert WingStop Phils. Inc.- November 2015
 Team Building Challenge - June2014
 Crew Chief Development Program McDonald's - April 2014
 Certificate of Employment McDonald's - June 2015
 Team Challenge Award McDonald's - June 2012
 Certificate of Completion "Paper Craft Training and Seminars" - May 2011
 Certificate of Appreciation "Student Teacher in English I" - December 2008
 Certificate of Recognition "Top 1 of the Class" - SY 2007-2008
  Certificate of Participation "2nd Information Technology Innovation Congress with the
Theme: Transforming your Way of Thinking, IT Career's Road Map to Success"
Topics:
- Internet of things
- Graphic Design
- 3D Animation
- HTML 5
- LINQ
- Ethical Hacking

Hobbies

 Reading News, Blogs and Articles

 Surfing the Web
 Testing Downloadable applications and programs
 Computer and Mobile games
 Watching movies like (sci-fi, drama, tragedy, history, crime, korean drama, heroes)

Character References

[Link] T. Salon
AGRI Partylist Representative
0917-671-2112

Clarice B. Salon
Chief Political Affairs Officer – Office of Rep. Orestes T. Salon AGRI Partylist
09175474640

Jennifer Angeles
Store Manager – Coffee Bean & Tea Leaf Trinoma
09178998813

Ruselo R. Manzano
Police Officer 1 – PNP MIMAROPA
09956451181

“I hereby certify that the above information are true and correct to the best of my knowledge.”

_________________
Carlo T. Barbadillo