ISO 9001:2015 Preparation Steps
No Activities Deadline Person in
charges
1 Commitment:
a) Sign the commitment letter from all of level in company
b) Issue the formal letter for the ISO team
c) Conduct the ISO 9001:2015 Socialization to all of employees
2 Documentation:
Manual
Quality Manual, and in this document will covered:
1) Organization Structure
2) Job Description
3) Job Requirements
4) Scope of certification
5) Internal & External Issues
6) Interested Parties – Need & Expectation
7) Business Process Map
8) SWOT Analysis
9) Quality Policy
10) Risk & Opportunities
11) Corporate Objectives & Planning to Achieve
12) Unit Objectives & Planning to Achieve
13) Individual Objective & Planning to Achieve (if necessary)
SOP
a. Procedure: Document and Record Control
1) List of Internal Document
2) List of External Document
3) List of Record
b. Procedure: Competence, Training and Awareness
1) Training Program
2) Training Record
3) Record of Attendance
c. Procedure: Sales & Marketing
1) Customer Requirement Review Checklist
2) Registry of Customer Complaints
d. Procedure: Purchasing and Evaluation of Suppliers
1) Checklist for Evaluation of Suppliers
2) List of Approved Suppliers
3) Registry of Complaints about Suppliers
4) Request and Order for Purchasing
e. Procedure: Nonconformities and Corrective Actions
1) Non‐Conformity Record
2) Corrective Action Record
3) Registry and Status of Nonconformities and Corrective Actions
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ISO 9001:2015 Preparation Steps
f. Procedure: Equipment Maintenance and Measuring Equipment
1) List of Equipment
2) Plan for Preventive Maintenance of Equipment
3) Maintenance and Calibration Record
g. Procedure: Measuring Customer Satisfaction
1) Customer Satisfaction Questionnaire
2) Report of Customer Satisfaction
3) Monitoring of Customer Satisfaction
h. Procedure: Internal Audit
1) Internal Audit Checklist
2) Internal Audit Program
3) Internal Audit Report
i. Procedure: Management Review
1) Matrix of Key Performance Indicators
2) Data Analysis Report
3) Management Review Minutes
j. Procedure: Department A Activities
1) Form 1
2) Form 2 etc
k. Procedure: Department B Activities
3) Form 1
4) Form 2 etc
l. Procedure: Department C Activities
5) Form 1
6) Form 2 etc
m. Procedure: Department D Activities
7) Form 1
8) Form 2 etc
n. Procedure: Department E Activities and etc
9) Form 1
10) Form 2 etc
3 Implementation
Make sure the all of company documentation already implement properly by all
of areas
4 Customer Satisfaction Survey
5 Internal Audit
6 Stage 1 Audit – by NQA
7 Stage 2 Audit – by NQA
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ISO 9001:2015 Preparation Steps
8 Certificate Issue – by NQA
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