Developing Systems:
Get Organized, Get Systematized
E-Myth Online Seminars
E-Myth Worldwide
E-Myth Worldwide is the pioneer in business coaching and training,
an icon for transformation since 1977. Drawing on the revolutionary
principles of the best-selling book, The E-Myth Revisited, we
provides a universal and comprehensive set of business tools and
coaching services delivered via phone, web and events. We serve
our clients by challenging the status quo and showing them how
they can better manage and grow their business.
Our clients own their businesses.
We help them own their transformation.
E-Myth. Own it.
Systemization
The Turn-key
Revolution
The Franchise
Prototype
Why Systems?
To create consistent and predictable results!
Why Systems?
Deliver Your Brand Promise, On
Time, Every Time
Company Growth and Expansion
Without Chaos (Possible with a
Systems-dependent, Not a People-
dependent Business)
Consistent Business Results
Creates Company Value
Drive Innovation
Why Document?
If it’s not written down, it doesn’t exist.
To create your company’s “operations
manual” is the definitive “How We Do It Here”
guide.
Supports training (especially cross-training)
Companywide Involvement
Systems documentation affects the entire
company and should occur in all departments.
Getting Started Checklist
Create and Communicate Your Brand Promise
Educate and Get Buy-In (Company-wide)
Identify Your Systems
• Take the Customer Journey
• Functional Mapping
• Position Specific
Make a Systems Listing Tracker
Establish Your Priorities
• Customer Impact
• Business Impact
• Key Frustrations
Get Organized
• Establish a Standard Approach to Documentation
• Assign Accountabilities
• Conduct Training
The Customer Journey
Graphic Source: [Link].
E-Myth’s Business System Roadmap
Seven Centers of Management Attention™
Money Center Systems
What is a “system”?
System: n. any formulated, regular, or
special method or plan of procedure.
There are lots of systems around you
14 © 2007 E-Myth Worldwide. All rights reserved.
Systems
Off Company Specific
the Shelfin Your Business
Systems Systems
“Systems” in your Business
Processes Policies
Routines Org. Chart
Checklists Reports
Scripts Meetings
Best Practices Training
Documentation Formats
• Action Plan Templates
• Checklists
• Flow Charts
• Documents with Screen
Shots
• Pictures
• Videos
• Audio Recordings
© 2007 E-Myth Worldwide. All rights reserved. 17
A Simple Picture
Step 11
Step 10
Step 9
Step 8
Step 7
Step 6
Step 5
Step 4
Step 3
Step 2
Step 1
© 2007 E-Myth Worldwide. All rights reserved. 18
Action Plan Template
Result Statement
Accountable Positions
Position with Overall Authority:
Participating Positions:
Sample Results Statements
System Name: Customer Shipping Checklist
System Result: To deliver superior service by insuring all product
orders are complete, packed with care and delivered on time, every time
which supports customer retention and loyalty.
System Name: Phone Greeting Script
System Result: To communicate how much we care and value each
and every one of our customers and their business which drives
retention and loyalty.
Action Plan Template
Resource Requirements
Staffing: Amount & types of manpower necessary to
fulfill the intended result.
Space and Facilities: Type of space needed to fulfill
the intended result, utilities, environmental factors, etc.
Equipment: Office equipment, machinery, vehicles,
etc.
Supplies: Forms, office supplies, raw materials,
components, etc.
Information: Reference materials, databases, pricing
schedules, operating instructions, etc.
Action Plan Template
System Diagram
Identify the flow of work steps in the system and diagram them using
boxes and arrows
Hiring Process
© 2007 E-Myth Worldwide. All rights reserved. 23
Action Plan Template
Accountable
# Benchmarks Timing
Position
Benchmarks (aka“steps” or the actions) needed.
Step 4.
26
Action Plan Template
Systems/Standards
Standards are
1.
requirements for
performing the work
2.
and achieving a
result. 3.
Quantity
Quality 4.
Behavior
5.
System Action Plan
Action Plan Template
System Quantification
How will you measure the achieved result?
Coffee Making Action Plan
Creating System Action Plans
are worth every last drop!
Are your systems ROBUST?
Results Oriented
Optimize Resources
Balanced
User-friendly
Simple
Trackable
© 2007 E-Myth Worldwide. All rights reserved. 32
It’s Not About Documenting
It’s about:
Getting superior results consistently
and predictably
Great teamwork
Efficiency and productivity
Delivering on your Brand Promise
It’s about excellence.
Continuous Improvement
Follow-up Activity & Discussion
• Choose a desired result or
routine to work on.
• Document the system using the
Action Plan template.
• Break into pairs, exchange and
evaluate worksheets and
results.
• Ask: “Could you follow this
Action Plan?”
• Roundtable Discussion
The E-Myth Mastery Program®
Request a free Business
Consultation with an E-Myth
Program Advisor
Toll Free in the US
800.221.0266
Outside the US
+1 541.552.4636
[Link]
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Thank You
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