Welcome to TeleTech Philippines
Phone: +63 2 5529730
Fax: +63 2 5529789
Building F, SM Corporate Offices
1000 Bay Boulevard,
SM Central Business Park,
Pasay City, 1300, Philippines
Who we are
For 30 years, we have been collaborating with the world's leading companies to architect and
execute differentiated service experiences across the customer life cycle. And now, given the
new market forces that demand exceptional customer focus, our value proposition is more
relevant than ever before.
From our inception, we have occupied the intersection of technology and customer experience.
Our fully integrated platform has been designed for clients who are seeking a strategic partner
to deliver measurable outcomes. It has been architected to provide all of the capabilities that an
organization needs to create a differentiated customer experience across all channels and all
phases of the customer life cycle. It balances the latest innovations in technology with the
empathy of human contact which allows our clients to focus on their core competencies while
we focus on ours - delivering superior customer experiences.
What we believe
Trust
Passion
Respect
Integrity
Communication
Philippine Sites
Recruitment Hub - Ayala
Ground Floor, Ayala Life - FGU Bldg., 6811 Ayala Avenue • Makati City
Recruitment Hub - Pioneer
2nd Floor, Go Hotel (next to Robinsons Pioneer Mall) • Mandaluyong City
North Luzon Region
Cainta
Level 2, Robinsons Place Ortigas Ave. Ext. Cainta Rizal
Novaliches
Level 1, Robinsons Novamarket, Cor. Maligaya Quirino Highway
Novaliches Quezon City
Quezon City
UP-Ayala Techno Hub, 3rd Floor, Building H
Commonwealth Avenue, Quezon City
Pampanga
G/F Bldg. 4, SM City Pampanga, Lagundi Mexico
Pampanga
NCR Region
Roxas
Bldg. F, SM Corporate Offices, MOA Complex
Makati
5th Floor, EcoPlaza Bulding, 2305 Don Chino Roces Extension
South Luzon Region
Sta. Rosa
Level 2, Robinsons Place Sta. Rosa, Old National Highway, Brgy.
Tagpo, Sta. Rosa, Laguna
Lipa
Level 2, Robinsons Place Lipa, J.P. Laurel Highway, Mataas na Lupa, Lipa City
Central Visayas Region
Cebu
880 Oakridge IT Center, AS Fortuna Street, Mandaue City
Dumaguete
DBP IT Plaza, Calindagan, Dumaguete City
Western Visayas Region
Iloilo
Top Level, SM City Iloilo, Benigno Aquino Jr. Avenue, Mandurriao, Iloilo City 5000
Bacolod
Level 2, Robinsons Cybergate Center, Araneta Avenue, Singcang, Bacolod City 6100
Primary / Essential Requirements
The following information are to be submitted within 5 days after hire date:
SSS Number e.g. (Photocopy of ID/Employee Static Information)
TIN e.g. (Photocopy of ID/ 1902/2305 Form)
Valid NBI Clearance
Birth Certificate (NSO Certified)
Birth Certificate of Dependents (NSO Certified)
Marriage Certificate (if Married – NSO Certified)
BIR 1902 Form (for first time employees with no Tax ID Number)
Tax Code Waiver
ATM Application Form
Group Life Insurance From / Generali Pilipinas Form
ID Pictures (2 pcs 1x1 and 1 pc 2x2)
Secondary Requirements
The following information are to be submitted 30 days after hire date:
Diploma or TOR or School Certification
COEs or Clearance from previous employer (if w/ previous employer)
Police Clearance (Original Form)
Acknowledgement Form
PTEP Acknowledgement Form
Other Acknowledgement Forms as required by Program/Client
HCD Documents
The following documents are to be filled out by HCD Personnel Only:
Employee’s Personal Details
Signed Offer Letter/Contract
Payroll Information
Payroll Period and Payouts
o Pay Cycle Month 01 to 15 - Salary payout: Month 25
o Pay Cycle Month 16 to Month end - Salary payout: Next Month 10
Payment on each Payout
o 50% of basic pay
o Night Differential*
o Overtime Pay*
o 50% Meal Allowance
o 50% Rice Subsidy**
Deductions on Each Payout
During the Month 10th pay out
- Withholding Tax
- 1st SSS Contribution
- PhilHealth Contribution
- 1st 50% PAGIBIG Contribution
- SSS and/or HDMF Loan Premium*
During the Month 25th pay out
- Withholding Tax
- Remaining Balance SSS Contribution
- 2nd 50%PAGIBIG Contribution
- HMO Premium*
Taxability of Earnings
o Taxable:
Basic Pay (Semi-Monthly)
Night Differential Pay
Overtime / Holiday Pay
Client Related Premiums
Travel Allowance
Skills Premium
Location Allowance
Phone Allowance
o Non-Taxable:
Meal Allowance
Rice Allowance
Mandatory Benefits
Mandatory / Statutory - these are mandated by law or legislation to make essential
goods, health and other social services available to all at affordable cost.
Company Benefits
Company Driven - Teletech believes in making employment at TeleTech a very
attractive option for you and is proud to offer the following key ingredients in order to
attract and retain employees such as yourself.
