Business view of Information Technology applications

Business enterprise organization, its function and core business process:

Retail banking, manufacturing transport have similarity in their organization. Business
served their customers both with product and service. The business depends upon its workforce to carry
a functions identified. So far, it creates Human Resource Management, IT management, customer
relationship management, etc the below figure shows chemical business Enterprise

Core business processes

The idea behind this is create standard processes to ensure repeatable, scalable and
customer experiences.
Example1: Dining experiences Mc Donald’s outlet anywhere in the world.
Example2: To the business hires graduates fromcampuses is managed by HR.

The below list gives you come on business functions:

1. Sales and marketing.
2. Service Delivery.
3. Quality.
4. Product development.
5. Accounting.
6. Technology.
7. HRM(human resource management ).
8. Supplier management.
9. Legal and compliance.
10. Corporate planning.
11. Purchase.

Picture this
1. An IT company has the number of employees roughly say 550. The company has done good
marketing. It has 32 clients across the Global to manage it’s customer. Sales and marketing
functions means you should be able to determine more customers and grow the customers
2. Product service and delivery
The company makes revenue by selling their products.
3. Quality
To sustain the business and want to be head of competitors then you have to maintain quality
4. Product development.
Your company must develop innovative products innovative must reduce the cost.
5. Accounting
Accounting realize on latest technology managed by softwares accurately and fastly, there force
Technology recommended function of core business.
6. HR
A company has 550 employees which is responsible for hiring training etc.
7. Supplier management
It takes place between partners to grow the size of the company and manage the relationship in
turn it helps for a corporate planning more manpower, big company, many functions and units.
8. Purchases
It is also called as procurement process element cooperating company .
Example: Mc Donald’s
 Example: Mc Donald’s- yeah new employees train them play for the employees maintain
relationship with customers they also maintain old and new customers also give loyalty to customer by
planning tip and gift they also maintain quality

Malcolm Baldrige business excellence framework:

Diagram

 Leadership: it describes how actions of senior leadership and Organization social ethical and
legal responsibility.
Senior leadership include the following guide the following
 Guide the organization.
 Focus on organizational performance.
 Communicate and motivate employees.
 Strategic planning
 Strategy development
 Balancing the need of all stakeholders
 Risk assessments (finding out)
 Assessing organizations strength and weakness
 Changes in technology Trends markets
 Strategy deployment
 Allocating resources for Action Plan
 Allocating human resources for short term or long term
 Addressing current gaps in performance with respect to competition
 Customer focus
It determines customer requirements based on customer feedback to improve
 Customer and market knowledge
 Identification and determination of target customers and market.
 Using feedback to become more focused and satisfied customer
needs.
 Customer relationship and satisfaction
 Acquire new customers, meet customer requirements.
 Implement process for managing customer complaints effectively and
efficiently
Note: leadership, strategy planning and customer focus are three
factors called as leadership trade in Malcolm baldrige framework
 Measurement analysis and knowledge management
It determines how the organization selects gather and improve its data and information.
A.
 Performance measurement means collecting and integrating data and information
 Tracking overall performance of the organization and the progress with respect to
objectives and action plans
 Systematic evaluation and improvement of processes
 Performance analysis and review

B. Management of information resources

  Means making needed and information available and providing workforce.
 Keeping the data and information including Software and Hardware systems and
technological changes in the operating environment.
 Accuracy reliability integrity security and confidentiality.
 Workforce focus
A. Work force environment
 Focusing on maintaining good working environment for the employees.
 Recruiting hiring new employees.
 Managing and organizing workforce.
 Improving workplace health safety and security.

B. Workforce engagement

 Focusing on training and educating support based on employee knowledge

 Developing personal leadership attribute
 Reinforcing in new knowledge and skills on job

 Process management
A. Work system design
 Identify keyword processes
 Determine ki work processes requirement from customer input
 Design the innovative work processes

B. Work process management and improvement

 The process management examines how the organization managers and improve its work
system to customers it satisfies thecustomer
 Preventing defects services errors and rework
 Results
The business results criteria examines the organization performance and improvement. The product
and process outcomes, customer focused outcomes, human resource outcomes and financial
outcomes. The performance level is examined and it is improved with respect to competitors.

Note: workforce focuses process management and results represent the result trade of Malcolm
baldrige.

Key purpose of using it in business

 It is used to automate business processes of department or function of enterprise
 Use of IT innovate new ways of doing business results in to huge benefits
 Everyone use software like email Google search tool world Excel etc visa office automation it
applications
 Internet internet application are the example of group where it application
 Payroll processing is it application for HR function the salary of the employees bank transfer
transfer are done by the company using it called as departmental it applications
 Android application like online transaction processing system via o l t p it is used for reservation
of bus train l flight etc
  Applications like business process help us to use Amazon book store search the book from
software search engine book and put to the card that it has made transfer of money the globe
to any bank account from home
 Design support applications are useful for business analysis to gather the data according to the
user needs
 IT application various categories
1. Office productivity or office it applications
2. Departmental it applications
3. Enterprise level online transaction OLTP.

These applications are developed using different programming language like CPP, Java, Oracle etc

The connected world characteristics of internet ready it applications

Computer networks are basic foundation of IT infrastructure. The majority of users access the enterprise
and departmental application using lans. All enterprise data of the business are stored on server
systems. Individual persons use laptops or computers where the data is stored. The servers are secured
with several hardware and software, a special software installation as well as antivirus solutions are
used to protect the servers. The below diagram in the main frame computers world.

We can see several layers of system software that run on servers, these include O.S, network
operating system, RDBMS software. Application server, middleware software and web servers.
Enterprise provide the advanced internet ready application as follows
1) Support large number of users of different interests and abilities
2) Provides display on multiple devices and formats
3) Deployed on large secure servers through license software
4) Supports single and special authentication and authorization
5) Ability to run on any operating system
6) Supports extensive connectivity to different types of network Internet services
7) It is supporting multiple programming languages or combination
8) Storage capability and back up enterprise.

BESPOKE IT Applications
IT applications are classified based one hardware platform, they run on mainframe open system and
internet servers. Another classification for IT application is the application users as customers facing
partners facing, suppliers and employee application.
There are 4 different approaches, they have their own merits and benefits

1)IT application to develop and intimate needs dedicated to team who understand

Business prices steps. Such enterprises will invest in hardware ,software testing tools and software life
cycle responsibility ,these are termed as BESPOKE applications enterprises nay design IT application
and implement application with its team.
2)Some enterprises may choose to procure license for globally standard software
ERP(Enterprise Resource planning) is globally critical business IT application, which is used in procuring,
Customizing. The important element of ERP is integrated nature of related application.The integrated
application are useful in IT for example Human capital management, purchase management, inventory
management etc. Different teams will work for different business areas.This result into lots of redundant
data stored in each application, therefore ERP prevents this bus designing Common Integrated
Datastore and application that are smoothly exchange data across

The Below are IT applications

* All IT application required to run an enterprise will never be created at the same time and will be
several generations of applications developed or purchased over several years.

* All IT applications need maintenance as business rules and business environment change and each IT
application will be at a different stage of maintenance at any given point of time. Enterprise migrate
from small IT application to more robust integrated suits as business grow.

* Enterprise choose from optimum hardware, software, OS, RDBMS, network and programming
language available at the time of making build or buy decision. This result in heterogeneous hardware
and multi-vendor software products in the same enterprise. Also, enterprise may acquire other business
to expand their growth in non-linear ways, and this may again result in multiple technologies to co-exist
in the same enterprise.

* The same way enterprises may have ERP, home-grown applications, partially outsourced to fully
outsourced IT application development etc.

* Enterprise may loosely bring together several application in an enterprise portal but may have
limitations in terms of data exchange across IT application.

* Enterprise may design new application to combine data from several critical data sources for the
management Information System (MIS).

Information Users And their Requirements

1)Employee,partners ,suppliers,Customers investors,analystis,general public interested in the

business affairs of the enterprise