Registering your students - Quickstart Guide
Please follow these step-by-step instructions to accessing and using the
ResultsPlus Direct administration area within your ResultsPlus account.
1. Log into ResultsPlus at [Link]/ResultsPlus/[Link]
Please use the same username and password when accessing Edexcel Online.
Trouble shooting: ‘My Edexcel Online username and password doesn’t work?’ Your
exams officer can grant access to ResultsPlus using Edexcel Online. If you’re an International
centre and you dont know who your exams officer is contact
[Link]@[Link] or your relevant RDM.
2. Select the ‘ResultsPlus Direct (for students) administration’ option
Please note only Exams Officers, Exams Managers and Exams Assistants can see this option.
Trouble shooting: ‘I cant see this option?’ ask permission from your exams officer to
change your role within Edexcel Online.
3.1 How to use the Import (CSV upload) option
Please note that the import option can only be used if your school gives permission to share
student email addresses with third parties.
3.2 Using the Import registration option:
Please refer to the user guide provided in the import registration area when preparing and
uploading your student file. Note that only 600 students can be uploaded via CSV at one
time.
Please note it is important that data entered in the required fields of the CSV file is identical to
the data supplied during student registration for an exams series.
4.1 How to use the Export registration option:
This option is more suitable for larger groups and if you are still in contact with your students
(method involves passing on activation information).
4.2 Using the Export registration option:
Please refer to the user guide provided in the export registration area when downloading your student
file.
5.1 Using the Account Management Option; Searching for registered
students
You can search for students using any of the search fields available – including accounts that are
locked, not yet activated, or where students have forgotten their passwords. Once you have found
your student click ‘View’.
Please note you only need to register your students once, you do not need to do this for each exam session.
5.2 Registered accounts that are ‘Not activated’
If a registered student has not yet activated their account, please check the email address that is
stored for that user. The email address can be edited via the edit icon . Changing or re-entering
the student email address will trigger the deployment of a new welcome email.
5.2 Failed activation
If a registered student has failed to activate their account, they may have been entering the wrong
date of birth for that account. This may happen if an incorrect date of birth was provided when the
candidate was entered for the exam, or if during the registration process the wrong email addresses
was entered against that student. If this has happened, you can resolve this by:
Logging into account management (step 5.1) then searching for the student
Check the students email address & DOB is correct, if the email address is incorrect update it
using the ‘Edit Icon’ (pictured above). A new welcome email will then be sent to the student
If the DOB displayed is incorrect this means an incorrect DOB was given during an exam entry
for this student – Please contact us to resolve this
If both the email address and the DOB are correct (you may want to double check with the
student) then select ‘Reactivate Account’, the student will then receive another email allowing
them to re-attempt the activation process
5.3 Forgotten password
If a registered student has forgotten their password and has locked their account by entering the
wrong password 3 times, they should click on the forgotten password link stated on the login page of
ResultsPlus Direct.
5.4 Locked accounts
If a registered student has locked their account by entering the wrong date of birth or security
question 3 times while trying to reset their password, click on the ‘Reactivate account’ button
to send a new activation link to the students email account.
6. Any questions?
Please refer to our contact us page.
