BSBWRT401

Write Complex Documents

Student Assessment Task

Student Name
Student Id
 Student Assessment

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CONTENTS
Contents......................................................................................................................................................2
Assessment information..............................................................................................................................3
Assessment instructions..............................................................................................................................4
Student assessment agreement..................................................................................................................6
Assessment Task Cover Sheet.....................................................................................................................7
Assessment Task 1: Written questions........................................................................................................8
Assessment Task 2: Produce a newsletter.................................................................................................11
Assessment Task 3: Develop safe manual handling information...............................................................17

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ASSESSMENT INFORMATION
The assessment tasks for BSBWRT401 Write complex documents are included in this Student
Assessment Tasks booklet and outlined in the assessment plan below.
1. To be assessed as competent for this unit, you must complete all of the assessment
tasks satisfactorily.

Assessment plan

Assessment Task Overview

1. Written questions You must correctly answer all questions.

2. Develop client newsletter You are required to develop a client

newsletter.

3. Develop safe manual handling You are required to develop to safe

information manual handling information for staff.

Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor
for clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student
Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it
and keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to
you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per
your SCA’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been
dealt with unfairly or have other appropriate grounds for an appeal.

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ASSESSMENT INSTRUCTIONS
Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.
If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of
each task’s submission.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment,
which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not
satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet
giving reasons why. Your assessor will also discuss this verbally with you and provide advice on
reassessment opportunities as per your SCA’s reassessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as written questions and case studies)

 resubmitting part or all of a project, depending on how the error impacts on the total
outcome of the task
 redoing a role play after being provided with appropriate feedback about your performance

 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.

If you are submitting electronically, please complete the Assessment coversheet and signed
electronically or print your name. Your assessor will provide your feedback electronically either
by an email or through the learning management system.
Your Trainer / Assessor will advise you which way you require to submit the assessment.

Assessment task information

This gives you:
 a summary of the assessment task

 information on the resources to be used

 submission requirements

 resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.
Your answers must be typed using software as indicated in the assessment task Instructions.

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Copy and paste each task’s instructions into a new document and use this as the basis for your
assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the information
as indicated in the section called ‘Naming electronic documents’ (see below).

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a
logical manner.
Each should include:
 Student Name

 Unit code

 Assessment Task number

For example, BSBWRT401 Task 1 it should be John smith_BSBWRT401_Task 1.

Icons
Icons are used in task instructions to indicate three of the common stages within the task.

This icon indicates that you will need to meet with your assessor (and possibly
other students) to complete a meeting or role play.

This icon indicates that you will need to communicate via email or send
documents to via email.

This icon indicates that you will need to submit an item of evidence.

This icon indicates all other stages during the task, which may include
research, developing documents, brainstorming ideas and so on.

Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 2:
 Document Checklist

 Style Guide
Assessment Task 3:
 Grow Management Style Guide

 Document Checklist

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STUDENT ASSESSMENT AGREEMENT

Make sure you read through the assessments in this booklet before you fill out and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed  Yes  No
Do you have any specific needs that should be considered  Yes  No
If so, explain these in the space below.

Do you understand your rights to reassessment?  Yes  No

Do you understand your right to appeal the decisions made in an  Yes  No
assessment?

Student name

Student ID number

Student signature

Date

Assessor name

Assessor signature

Date

ASSESSMENT TASK COVER SHEET

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Student declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment S NS DNS Resubmission Y N

outcome

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the
evidence.  

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ASSESSMENT TASK 1: WRITTEN QUESTIONS

Task summary
You need to answer all of the written questions correctly.
Your answers must be word processed, Save as Student name_BSBWRT401_Task 1 and
Upload this to the eLearning system

Required
 Access to textbooks and other learning materials.

 Computer with Microsoft Office and internet access.

Timing
Your assessor will advise you of the due date of this assessment.

Submit
 Answers to all questions.

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed
the task satisfactorily.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you with written feedback along with guidance on what you must undertake to
demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time
and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been
dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

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Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or
“explain”, which tell you how you should answer the question. Use the definitions below to assist
you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and
identify important points and key features. Generally, you are expected to write a response
one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two
or more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or
more things are different, ensuring you indicate the relevance or the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most
noticeable qualities or features. Generally, you are expected to write a response two or three
sentences long.
Discuss: when a question asks you to discuss something, you are required to point out
important issues or features and express some form of critical judgement. Generally, you are
expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward
arguments for and against something. Generally, you are expected to write a response one or
two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where
you should provide a detailed response with key points and features and provide critical
analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or
three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to
briefly describe the required information. Generally, you are expected to write a response two
or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly
state information in a list format.
Outline: when a question asks you to outline something, this means giving only the main
points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”)
only giving the main points. Generally, you are expected to write a response a few sentences

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long.

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Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:

1. Outline five basic rules for grammar that should be taken into account when developing
written documents at work.

2. Outline the minimum punctuation that should be included in a sentence to show how the
sentence must be read.

3. Give two situations when it is useful or necessary to include a comma.

4. As a general rule, when should a semi-colon be used?

5. Give three benefits of a plain English writing style in workplace documents.

6. Explain the difference between the active and passive voice giving at least one example of
when each should be used.

7. Briefly describe each of the following: simple sentence, compound sentence, and complex
sentence. Provide an example of each.

8. Discuss in a sentence or two how audience, purpose, and method of communication

influence the tone of a document.

9. Give three reasons for using styles in a document.

10. Explain two style types in Word and their use.

11. Describe two types of formatting that could be used to improve the appearance/readability
of a document.

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ASSESSMENT TASK 2: PRODUCE A NEWSLETTER

Task summary
This assessment task requires you to produce a client newsletter for the case study company,
Grow Management Consultants.
This assessment is to be completed in the simulated work environment in the SCA.

Required
 Access to textbooks and other learning materials

 Computer with Microsoft Office and internet access

 Meeting space

 Roleplay participant (your assessor)

 Style Guide

 Document Checklist

 Printer and Scanner

Timing
Your assessor will advise you of the due date of these submissions.

Roleplay
Participate in a meeting with the operations manager.

Submit
 Meeting notes.

 Create a newsletter template.

 Email confirming the purpose and requirements of the newsletter.

 Develop a first draft newsletter.

 Create a first draft letter checklist.

 Develop second draft newsletter.

 Email with suggestion for additional section for newsletter with Newsletter Template
attached
 Email with the following attached:
o Meeting Notes

o First Draft Newsletter

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o First Draft Newsletter Checklist

o Second Draft Newsletter

 Develop final draft newsletter.

 Screen shot of all the folder and documents.

 Email with Final Draft newsletter and screen shot attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will
be asked to complete further assessment to demonstrate competence.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you with written feedback along with guidance on what you must undertake to
demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time
and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

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Assessment Task 2 Instructions as provided to students

Complete the following activities:

Carefully read the following scenario.

You are the Administration/Project Officer for Grow Management

Consultants.
Your main duties as the Administration Officer include administering the
day-to-day activities of the office, including organising meetings and travel,
organising workshops and conferences, developing a range of business
documents, providing assistance and support to all senior managers and
answering a range of client enquiries.
As the Administration/Project Officer, you have been given a new
responsibility: to design and write a monthly client newsletter to be sent to
all existing clients. The aim of the newsletter is to inform clients about
trends in leadership, plus a reminder of upcoming events and new products.
As set out in the organisation’s policies and procedures, you are required to
meet with the Operations Manager to discuss the content and presentation
requirements for the first issue of the newsletter.

1. Participate in a meeting to discuss document requirements.

You are required to participate in a short meeting with the Operations

Manager (your assessor) to discuss the requirements for the newsletter.
You will also discuss the ways in which the document should comply with
the company’s style guide, so make sure that you are familiar with that
document prior to the meeting.
Bring along a pen and paper, or your laptop, to take notes.
During the meeting, you are required to demonstrate effective
communication skills including:
 Speaking clearly and concisely

 Using non-verbal communication to assist with understanding

 Asking questions to identify required information

 Responding to questions as required

 Using active listening techniques to confirm understanding

12. Plan document.

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Following the meeting, write up your notes from the meeting.

Your notes should include, as a minimum, the following:

 confirming the information discussed at the meeting including:
o Confirmation of purpose of document as discussed at the meeting

o Summary of headings and content to be included in the newsletter

o Summary of presentation requirements for the newsletter as per

the Workplace Information Procedures and Style Guide
o Confirming production timelines that need to be met.

o Seeking approval to proceed with the document as outlined.

Save this document as Meeting Notes.

13. Create a newsletter template.

Identify a suitable newsletter template from Microsoft Word to use that will
meet the objectives for the document as discussed at the meeting.
Write the document’s headings in the template to show how the document
will be structured. Include a brief summary under each heading to show the
content that will be included.
Also, assume that you have also identified that there needs to be another
section in the newsletter, as you don’t feel that the information thus far
included is enough. Identify another section that could be included in the
newsletter and include an appropriate heading.
Save this document as Newsletter Template in the required folder as
documented in the Workplace Information Procedures and Style Guide.
Note that at the end of this assessment task, you will be required to provide
a screen shot of the final folder and files. The files should show all versions
of the newsletter from Template to final draft.

14. Send an email to the Operations Manager (your assessor).

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should confirm the purpose and requirements of the document and then
introduce and summarise the contents of the attachment.
The email text should also give a brief explanation of why you recommend
that the additional section be included and ask for their approval to move
forward with the project.

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Attach your Newsletter Template to the email.

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2. Develop a first draft of newsletter.

When you have received approval from your Operations Manager, research
and draft all of the required content as discussed at the meeting and
confirmed in the email.
Ensure that this draft of the newsletter:
 Is developed in your own words.

 Is written in clear and concise English

 Conforms to the Workplace Information Procedures and Style Guide

 Includes all of the required graphics, including the company logo and
photo of yourself.
Save this document as First Draft Newsletter.

3. Check the first draft of the newsletter.

Now that you have developed the first draft, you are required to review your
newsletter against the document checklist as set out in the company’s
organizational procedures.
Print out a copy of Document Checklist.
Using a pen or pencil, fill out the checklist for the first draft of the newsletter.
In completing the checklist, you should also consult the Grow Management
Consultants Style Guide to ensure that you have met all the requirements.
You should find at least two improvements that you think could be made to
the newsletter, for example, wider margins or more space between
paragraphs.
Scan the completed checklist. Save it as First Draft Newsletter Checklist.

4. Develop a second draft of newsletter.

When you have completed the checklist, go back to the newsletter and
update it to reflect what you wrote in the checklist.
Save this document as Second Draft Newsletter.

15. Send an email to the Operations Manager (your assessor).

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and

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seek their feedback and approval to move forward with the project.

Attach the following to the email:

 Meeting Notes

 First Draft Newsletter.

 First Draft Newsletter Checklist.

 Second Draft Newsletter.

Your assessor will provide you with feedback that you will need to action.
The feedback will be in the form of tracked changes and/or comments, as
well as some additional information to contribute to the area that you
identified as additional for the newsletter.  

5. Finalise the newsletter.

Review the tracked changes and comments to your newsletter sent to you
by the Operations Manager.
Make the changes required and save this as Final Draft Newsletter.

6. Take a screen shot of your folder and files.

You are required to demonstrate that you can file all of your records in a
logical structure.
Ensure that your folders and files are set up and named as set out in the
Workplace Information Procedures and Style Guide.
All of the documents you have submitted for this assessment task should be
correctly named and filed.
The screen shot should show all the folders and documents.

16. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your Final Draft Newsletter and screen shot to the email.

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ASSESSMENT TASK 3: DEVELOP SAFE MANUAL HANDLING INFORMATION

Task summary
This assessment task requires you to produce safe manual handling information for staff at
Grow Management Consultants.
This assessment is to be completed in the simulated work environment in the SCA.

Required
 Access to textbooks and other learning materials

 Computer with Microsoft Office and internet access

 Grow Management Style Guide

 Document Checklist

 Printer and Scanner

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Develop a short report (about one page) about sage manual handling procedures.

 Email with Safe Manual Handling Document Report attached.

 Develop a first draft Safe Manual Handling procedures.

 Develop first draft Safe Manual Handling Document Checklist.

 Develop second draft Safe Manual Handling Document Checklist.

 Email with the following attached:

o First Draft Manual Handling Document

o First Draft Manual Handling Document Checklist

o Second Draft Manual Handling Document

 Create Final Draft Manual Handling Document

 Screen shot of all the folder and documents.

 Email with Final Draft Manual Handling Document and screen shot attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will
be asked to complete further assessment to demonstrate competence.

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Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

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Assessment Task 3 Instructions as provided to students

Complete the following activities:

Carefully read the following.

You are the Administration and Project Officer for Grow Management
Consultants.
The Operations Manager has just been in to see you to discuss his
concerns about the number of incidents that have been occurring at work
involving staff sustaining injuries when lifting office supplies and equipment.
He would like you to produce information to be provided to staff on the
importance of safe manual handling procedures. You may produce the
document in the format that you consider would work best, and that the
information should be clear and easy to follow. It should also include
graphics to illustrate, for example, safe manual handling poses.
The safe manual handling procedure should include as a minimum:
 The importance of correct manual handling

 Statistics on safe manual handling incidents for Grow Management

Consultants for 2016 to emphasise the value of the procedures (the
Operations Manager has indicated you will need to remind him to
provide this)
 Preparing for manual handling

 Checking the load before lifting

 Moving into position and correct body posture

 Manual handling methods

1. Write a short (about one page) report on the requested document.

Plan your safe manual handling procedures information document, and

write a report that addresses all of the following points:
 Confirm the purpose of the document

 Identify the format in which you consider it is best to present the

document (for example, as a handout to be provided to staff, as a
poster or a power point presentation) and why.
 Identify the software you will use to develop the document (e.g.
Microsoft Word or Power Point)
 Provide an outline of the structure and content of the document (e.g.
include key headings and a summary of the information that will be

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included). The structure must be logical and include all of the

requirements for inclusion as per the scenario information.
 Request additional information required as per the scenario information.

 Outline style guidelines, which will be adhered to as per the company’s

Workplace Information Procedures and Style Guide.
 Seeking approval to proceed with the document as outlined.
Save this document as Manual Handling Document Report.

2. Send an email to the Operations Manager.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek
their feedback and approval to move forward with the project.
Attach your Manual Handling Document Report to the email.
Your assessor will email you with any feedback and approval to proceed.
Your assessor will also provide you with the required statistical information.

3. Develop a first draft of safe manual handling procedures information document.

Research and draft all of the required content for your safe manual handling
procedures information document as approved by the Operations Manager.
Ensure that the safe manual handling procedures information document is
developed in your own words using clear and concise English. It must follow
the Style Guide, and include all of the required graphics, including the
company logo and graphics showing images of safe working procedures.
Save this document as First Draft Manual Handling Document.

4. Check your First Draft Manual Handling Document.

Now that you have developed the first draft, you are required to review your
safe manual handling procedures information document against the
Document Checklist.
Print out a copy of Document Checklist.
Using a pen or pencil, fill out the checklist for the first draft of the newsletter.
In completing the checklist, you should also consult the Grow Management
Consultants Style Guide to ensure that you have met all the requirements.
You should find at least two improvements that you think could be made to
the document, for example, a different image of lifting techniques or more

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space between paragraphs.

Scan the completed checklist. Save it as First Draft Manual Handling
Document Checklist.

5. Develop a second draft of the Manual Handling Document.

When you have completed the checklist, go back to the document and
update it to reflect what you wrote in the checklist.
Save this document as Second Draft Manual Handling Document.

6. Send an email to the Operations Manager.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and
seek their feedback and approval to move forward with the project.
Attach the following to the email:
7. First Draft Manual Handling Document.
8. First Draft Manual Handling Document. Checklist.
9. Second Draft Manual Handling Document.
Your assessor will provide you with feedback that you will need to action.
The feedback will be in the form of tracked changes and/or comments.

7. Finalise the manual handling document.

Review the tracked changes and/or comments to your safe manual handling
procedures information document sent to you by the Operations Manager.
Make the changes required and save the document as Final Draft Manual
Handling Document.

8. Take a screen shot of your folder and files.

You are required to demonstrate that you can file all of your records in a
logical structure.
Ensure that your folders and files are set up and named as set out in the
Workplace Information Procedures and Style Guide.
All of the documents you have submitted for this assessment task should be

BSBWRT401 Write Complex Documents| SALISBURY COLLEGE AUSTRALIA 2020 | SCA No.:45062 | CRICOS:03565E
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correctly named and filed.

The screen shot should show all the folders and documents.

9. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your Final Draft Manual Handling Document and screen shot to the
email.

BSBWRT401 Write Complex Documents| SALISBURY COLLEGE AUSTRALIA 2020 | SCA No.:45062 | CRICOS:03565E
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