CERTIFIED DATA CENTRE FACILITIES OPERATIONS SPECIALIST

Introduction Global Accreditation & Recognition

Data centre facilities operations management have proven to be
the key differentiator between a data centre that is performing
well or badly.. The old believe that a fully redundant data centre
facility will save the day is no longer true as many research
outcomes have revealed that the majority of downtime is caused
by the human factor. Policies, processes, procedures and work
instructions should be carefully developed, ideally following
Prerequisites
It is advisable for the participants to have some experience
relevant standards, to ensure an efficient and effective data
in data centre operations although it is not required. It is
centre operations which are also compliant to the required
highly recommended to attend the DCFC®/CDCP® course
regulations.
before attending the CDFOS® course.
The CDFOS® (Certified Data Centre Facilities Operations
Specialist) course is a three-day course which will enable Course Benefits
participants to fully understand the requirements of running the
day-to-day operations of a mission critical data centre. After completion of the course the participant will be able to:
Participants will gain all the required competences for running Implement and support requirements for Service Level
the daily operations, understand which processes should be in Management
place, and the critical elements of those processes and how to Practice safety aspects
execute them. The course is fully aligned with the DCOS® (Data Maintain the security of the physical data centre facility
Centre Operations Standard).
Coordinate and supervise data centre facilities and
equipment maintenance
Roadmap
Provide service management for data centre services
Governance/Operations Operate the data centre making use of floor-, capacity
and equipment life cycle management
Monitor and report on data centre availability, capacity
and capability
Manage and implement basic data centre projects
Manage and support the document life cycle

Audience
The primary audience for this course is anyone who works in and
around IT, facilities or data centre operations and needs to
understand and improve the daily operations including
important processes such as lock-out/tag-out, the right process
for installing/de-installing equipment, safety procedures,
capacity management and much more.
Course Syllabus

Service Level Management Data Centre Operations

‐ Why Service Level Agreements are critical to ‐ Shift handover
measure performance and setting the right ‐ Walk around duties
expectations for customers ‐ Service management
‐ Critical steps for a successful Service Level ‐ Release management
Management ‐ Configuration management
‐ The relation between customers, service providers, ‐ Floor management
infrastructure and suppliers ‐ Equipment life cycle management
‐ The various essential components of Service
Level Agreements Monitoring / Reporting / Control
‐ Monitoring requirements
Safety and Crisis Management ‐ Facilities monitoring matrix
‐ Most common type of accidents and why they ‐ Sensor / alarm point testing and calibration
often happen ‐ Notification matrix
‐ The roles and responsibilities of appointed ‐ Escalation requirements
safety staff ‐ Reporting
‐ The importance of the OH&S or WHS manual
‐ Calibration of measurement and test equipment Project Management
‐ Proper lock-out/tag-out procedures ‐ Project management
‐ Emergency response plan requirement for ‐ Project organization
various potential emergencies ‐ Project manager
‐ The importance of Permit To Work ‐ Initiation
‐ Planning
Physical Security ‐ Execution
‐ Standard Operating Procedures (SOP) for security ‐ Monitor and control
‐ Security risk assessment ‐ Closing
‐ Security zones ‐ Evaluation / lessons learnt
‐ Physical inspections / security patrols
‐ Delivery of goods / holding area Environmental Sustainability
‐ Entry control of individuals ‐ The importance of sustainability
‐ Badges and key management ‐ Environmental standards
‐ Security monitoring ‐ Power efficiency indicators
‐ Security incident reporting ‐ Energy saving best practises
‐ Water management
Facilities Maintenance ‐ Sustainable energy usage
‐ The importance of maintenance
‐ Maintenance definitions Governance and Compliance
‐ Maintenance operations procedures (MOP) ‐ The importance of document management
‐ Service reports ‐ The six sub-processes of document management
‐ Spare management ‐ Asset management
‐ Tools ‐ Requirements or asset recording
‐ Housekeeping
Delivery structure Recommended next course
EPI courses are lectured by certified trainers. CDFOS® is To further extend your skills, we recommend the
an instructor-led course that uses a combination of CDFOM® and CDCP®.
lectures and question-and-answer sessions to discuss
participants' specific needs and issues experienced in CDFOM® builds upon knowledge gained in CDFOS®. It
their own environment. Participants are able to tap into enables participants to gain in-depth knowledge of
their trainer’s extensive experience to enable them to managing data centre operations from planning to
solve practical problems in their current environment, monitoring and reporting. CDCP® exposes participants
thus adding tremendous value. to the key components of the data centre design and
improve the data centre design.
Delivery formats For full course outline, visit EPI corporate website
The CDFOS® course is available in the following delivery www.epi-ap.com.
formats:
• ILT – Instructor Led Training Course schedule
• VILT – Virtual ILT Our courses are available in over 50 countries across all
• TOD – Training On Demand continents. For a comprehensive course schedule, visit
The classes are available on public schedule as well as the EPI corporate website at www.epi-ap.com or contact
private group training. your local authorised reseller/partner.

Examination EPI Data Centre Framework ©

Certification exams are administered at the end of the

course. The exam is a 90-minute closed book exam, with IT & Data Centre Strategy
CSF Analysis, Business Systems Planning

60 multiple-choice questions. The candidate requires a Governance, Risk, Compliance & Quality
minimum of 45 correct answers to pass the exam. Online ISO/IEC 38500, ISO 31000, ISO/IEC 27005, DCOS

IT & Data Centre Organisation

exam results are known immediately and paper-based ISO/TC 260, DCOS

exam results will be known within one week.

Monitoring/Reporting/Control
IT Management

Environmental Sustainability

Information Management

ISO 22301, DCOS

Organisational Resilience
ISO/IEC 20000
Security Management
Service Management

Project Management
Safety Management

ISO/IEC 14000, ISO 50001, DCOS

BCM
PRINCE2, PMBOK, Agile, DCOS

Certification
ISO/IEC 20000, DCOS

ISO/IEC 27001, DCOS

OHSAS 18000, DCOS

IT Infrastructure

ISO/IEC 9001, DCOS

Customer

IMBOK, DMBOK
EN 15221

Candidates who successfully pass the exam will receive

ISO/IEC 22301, DCOS

Facilities Management
EN 15221, DCOS

BC/DR
the official ‘Certified Data Centre Facilities Operations
Data Centre Infrastructure
Specialist’ certificate. The certification is valid for three ANSI/TIA-942

years after which the student needs to re-certify. More © Copyright by EPI (Enterprise Products Integration Pte Ltd) 2020. All rights reserved.

information is available on the EPI corporate website at

www.epi-ap.com. The ‘EPI IT & Data Centre Framework ’ provides IT & Data ©

Centre Investors/Owners/Operators with a framework

Global Accreditation & Recognition addressing all disciplines of a structured and fully
The CDFOS® course is accredited by EXIN, which is a global, managed IT & Data Centre environment. The framework
independent and not-for-profit accreditation and addresses not only the site selection, design and
examination provider. EXIN's mission is to improve the outfitting of its physical facilities but also includes the IT
quality of the IT and data centre sectors, the proficiency of IT & Data Centre strategy, governance and all processes
and data centre professionals and the IT users, by means of required to organize and operate an IT & Data Centre
accreditation of course material as well as independent environment which meets the business requirements of
examination and certification. its Customers. For more information visit
www.epi-ap.com.

R20-01 Authorised Reseller/Partner:

Global Headquarters:

Enterprise Products Integration Pte Ltd

37th Floor, Singapore Land Tower, 50 Raffles Place, Singapore 048623.

Tel: + (65) 6733-5900 E-mail: [email protected] Website: www.epi-ap.com

Local offices in : China, India, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, The Netherlands, USA

Copyright © 1999-2020 EPI reserves the right to change any or all of the specifications and services indicated or implied without prior notice. Product names in this brochure are the property of EPI. No duplication or
extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.
 EPI Data Centre Training Framework©

Design / Build Governance / Operations Standards / Compliance

Certified Data Centre Expert

Certified Certified Certified Certified
Data Data Data Data
Centre Centre Centre Centre
Facilities Facilities Risk Migration
Operations Operations Professional Specialist
Certified Data Centre Specialist
Specialist Manager

Certified Data Centre Professional

or other approved courses*

Data Centre Foundation Certificate

© Copyright by EPI (Enterprise Products Integration Pte Ltd) 2020. All rights reserved.

The EPI Data Centre Training Framework© provides a structured course curriculum for individuals working in and around data
centre facilities and data centre operational management. It addresses the various disciplines required to design and manage
a high-availability, efficient data centre. EPI’s data centre course curriculum is not only the first in the world, it is also by far the
largest in the industry. Many companies have specified these courses as prerequisites for their staff working in and around the
data centre and use them as part of their career planning initiatives. Recognised globally, these certifications add value
to both companies and individuals.

The Company
EPI is a data centre specialist company of European origin operating world-wide in over 60 countries through direct operations
and a large partner network. EPI offers an extensive range of data centre services on auditing, certification and training. EPI’s
focus is on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation
for delivering high quality technical expertise, with flexible and innovative services, techniques and methodologies.
All our services are aimed at helping our customers to:
Increase Availability of their mission-critical infrastructure
Improve Efficiency, Effectiveness and Manageability
Minimise risk of business interruption

Our Clients share a common need to protect their valuable data, run their mission-critical infrastructure efficiently and to be
protected on a 24 x 7 basis. By protecting the interests of our customers, EPI is committed to an intensive program of comprehensive
services development backed by engineering and support excellence.

Quality Systems and Procedures have always been at the heart of every stage of our service delivery to ensure consistent and
high quality services. We are known for our thoroughness, flexibility and responsiveness. We focus on providing servicess that
fit each organisation and each project with a drive to deliver quality on time, every time.

Let us put our expertise to work for you!

Data Centre Services

Audit & Certification Professional Training & Certifications Frameworks
• Data Centre Standards • Singapore Standards - Data Centre - IT&DCF© - IT & Data Centre Framework
- ANSI/TIA-942 - SS 506 DCFC®, CDCP®, CDCS®, CDCE®, - DCCF® - Data Centre Competence Framework
- DCOS® - SS 507 CDFOS®, CDFOM®, CDRP®, CDMS®, - DCTF© - Data Centre Training Framework
• International Standards - SS 564 CTDC®, CTIA®, CTEA® - ITTF - IT Training Framework
- ISO 9001 - ISO 22301
• European Standards - IT Standard
- ISO 14001 - ISO 27001
- EN 50600 CITO®, CITM®, CITD® - DCOS® - Data Centre Operations Standard
- ISO 14644 - ISO 37001
- ISO/IE 20000-1 - ISO 45001 Non-Certification Training
- ISO 22237 - ISO 50001 - Digital Transformation