Key Solutions Pte Ltd
PROCEDURES
Document Title Training and Competency
Document No.
KEY-QMS-03
Revision Number 00
Effective date 01 October 2015
Prepared by Project Manager
Approved by
Director
Quality Management System Procedure:
Revision No. : 00
Training and Competency
Key Solutions Pte Ltd
KEY-QMS-03 Effective Date : 01 Oct 2015
Contents
1. Introduction ...................................................................................................................... 2
2. Scope ................................................................................................................................ 2
3. Procedure ......................................................................................................................... 2
4. Reference Documentation ............................................................................................... 2
Appendix A: Process of Training Program Implementation .................................................... 3
Appendix B: Training Program ................................................................................................. 4
1
Quality Management System Procedure:
Revision No. : 00
Training and Competency
Key Solutions Pte Ltd
KEY-QMS-03 Effective Date : 01 Oct 2015
1. Introduction
KEY SOLUTIONS will conduct frequent trainings, so as to ensure that personnel are
competent to carry out their designated functions.
2. Scope
a) This procedures shall applies to all the training (including in-house training, formal
training by training provider and training which improve the competency of the
workers)
b) KEY SOLUTIONS will ensure that all the employees are aware of its company
policies, management system and the aspects of our activities, products and
services that could be affected by their work and customer satisfaction.
3. Procedure
a) Head of each department will identify training needs and take any necessary
actions to ensure the provision of training,
b) The provision of identified training in a timely and systematic manner
c) The assessment of individuals on the effectiveness of training received,
d) The maintenance of the records of individual’s training and competency.
e) The company will also ensure that people working on behalf of the company
include but not limited to suppliers and subcontractors are able to demonstrate
that their employees have the requisite training, where necessary.
f) The Process of Implementing Training Programs is depicted in Appendix A.
g) The company shall identify the training needs of its employees and establish the
annual training plan.
h) Upon training, attendance records shall be maintained and training feedback shall
be gathered.
i) Examples of Training Program are reflected in Appendix B.
4. Reference Documentation
KEY-QMS-03_F-01 Annual Training Plan
KEY-QMS-03_F-02 Training Attendance
KEY-QMS-03_F-03 Competency Matrix
2
Quality Management System Procedure:
Revision No. : 00
Training and Competency
Key Solutions Pte Ltd
KEY-QMS-03 Effective Date : 01 Oct 2015
Appendix A: Process of Training Program Implementation
Training, awareness and Competence
Personnel assigned tasks must be
competent, based on appropriate education,
training and /or experience
Identify Training Needs
All personnel having impacts on QMS must
receive appropriate training
Evaluate the effectiveness of training and
maintain relevant training records
3
Quality Management System Procedure:
Revision No. : 00
Training and Competency
Key Solutions Pte Ltd
KEY-QMS-03 Effective Date : 01 Oct 2015
Appendix B: Training Program
Training Program Attended by Conducted by
Orientation Briefing on:
1) Company Management Systems All new staff External Trainer
2) Duties & Responsibilities
1) Company Management Systems
Current staff External Trainer
2) Duties & Responsibilities
Appointed Internal
Internal Auditor External Trainer
Auditor
Job related Training Relevant staff Head of Department
