Week 1: Get Started with SAP Intelligent RPA 2.
0
Unit 1: Introduction
Introduction
openSAP course overview
Weeks 1 through 5
Video 1 Self-test 1
Week 1
▪ 5-7 video units and self-tests
Get Started with Video 2 Self-test 2
▪ 1 weekly assignment
SAP Intelligent Video n Self-test n
▪ Online discussion forum (collaborate, ask questions)
RPA 2.0
Weekly assignment
▪ ~3-4 hours of effort each week
▪ Optional: Hands-on exercises Week 2 First Automations
Week 6 Week 3 Build Your End-to-End Project
▪ Final exam
Week 4 Leverage a Rich Desktop Ecosystem
Record of achievement
▪ Collect at least 50% of the total points available in all online Week 5 Leverage Business Applications
tests during the course
Week 6 Final exam
PUBLIC
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Introduction
What is robotic process automation?
Robotic Process Automation (RPA)
Accelerates digital transformation of business processes by automatically replicating tedious actions to
free up human workers for more high-value tasks
Unattended:
Fully automated process, where robots work autonomously with human
supervision only
Attended:
Partially automated process, where robots co-work with humans, also called
robotic desktop automation (RDA).
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Introduction
How the SAP Intelligent RPA solution delivers business value
Improve Operations Increase Compliance
Mobilize resources for high- Maintain well-documented
value tasks at lower cost audit trails
Increase Service Quality Reduce Human Error
Reduce processing times for
Automate to gain speed
revenue-generating
and efficiency
transactions
Compliant with Your Provide Quick ROI
Infrastructure Can be implemented in
Underlying IT landscape just a few weeks
can remain untouched
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Introduction
Typical use cases and return on investment for our customers
75% workload reduction, x50 faster Extract data through various
processing speed (25 mins → 30 secs) using connectors, e.g. Excel, pdf, external
the dedicated "working hour Application" apps, Web sites, 3rd-party apps, and
enter in a finance system
Financial closing at global scale: 100+
subsidiaries leveraging automation Download various reports, collate and
every month, 2x-4x faster processing of save on shared drive
closing task
Improved user experience with SAP
Check ticket inbox in a shared
Intelligent RPA + SAP Conversational AI +
service center and route to bots
Service Ticket Intelligence
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Introduction
Use case typology
Tedious Process Hidden & Repetitive Tasks
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Introduction
Use case without robot
… a process that needs to copy and paste information from one application to another every morning.
▪ User fills in form on internal site from local desktop
▪ Support team gets the request
▪ Support team inputs data manually in the asset management system
▪ Just two-day SLA to acknowledge the request
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Introduction
Use case with robot
▪ User still fills in the form on the internal site from the local desktop
▪ Robot takes charge of reading the 100+ forms and inputs the information in the destination system
▪ Support team follows up the requests, quietly but efficiently
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Introduction
Use case constraints
▪ Too expensive to add a user-friendly interface in the asset
management system
▪ No time to add Web service between the two applications
▪ No time for migration: planned, but some years from now
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Introduction
Purchase order creation – Manual steps
Incoming purchase Analyze and extract Enter in ERP Repetitive order
orders the content creation
You receive tons of You need to understand You need to manually Manual, tedious, repetitive,
purchase orders via the information and record the purchase order in error-prone task leads to
email every day. extract the relevant data your ERP system, long queues and frustrated
from the documents and navigating through different employees and customers.
You need to identify and
store it in a task list. screens and typing the order
filter them.
information.
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Introduction
Purchase order creation – Automated Spreadsheet
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Introduction
Use case criteria
Manual and High Volume
Repetitive
Workaround for
Multiple Systems
Native Integration
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