Privacy Collection Statement

Protecting your privacy is important to promotions, and those of our related entities,
[Link]. During the course of our partners and other third parties.
engagement, we will collect and use information
Disclosure of your information
about you as set out in this statement (including
We may disclose your information to any of our
personal and confidential information).
employees, officers, related companies, insurers,
professional advisers, agents, suppliers or
By signing and returning the Engagement Letter to
subcontractors as necessary to perform the
us, telling us you accept the Engagement Letter or
services.
continuing to instruct us after you have received
the Engagement Letter, you also agree to the We may also share your information with:
terms of this Privacy Collection Statement,
• our service providers and other third parties
including consenting to the uses and disclosures
(who may be located overseas including in
of this information.
the Philippines, US, NZ and Singapore) so
that they can assist us to provide you with
In particular, you consent to:
the requested products and services;
• the disclosure of personal information to
• organisations that have an alliance with us
our Introducer Partners and our Business
to share information for marketing or
Partners; and
analytics purposes (and any of its
• our payment/receipt of referral fees. outsourced service providers or agents), to
enable them or us to provide you with
Please contact us immediately if you do not products or services; and/or to promote a
consent to the uses or disclosure of the product or service that may be of interest to
information set out below. you;
• third parties involved in the property
Why we collect your information transaction (eg a seller’s agent)
Your information enables us to send information, for the purpose of discussing various
provide you with updates and process your milestones concerning your transaction;
product or service order, including: and
• processing and facilitating arrangements • third party review platforms for them to
for conveyancing, and any additional email you requesting you to leave a review
products or services requested by you of your experience with
during the conveyancing process; [Link] on their platform.
• verifying your identity;
If you don’t provide us with this information, we
• communicating with you before, during may be unable to provide you with the services
and after conclusion of your you have requested.
conveyancing matter;
• communicating with you and relevant third Disclosure of information to our partners
parties various milestones concerning your We know buying or selling (or transferring) a home
transaction (such as completion of searches, can be a stressful time, there are so many things to
contract exchange, updates on financing, and think about, and knowing what you have to do and
the status and completion of settlement); when, can be time consuming and confusing. We
have helped thousands of Australians on their
• identifying and facilitating delivery of
products and/or services through our property journey, and we would like to help you with
related bodies corporate or business yours.
partners or both; and By partnering with services that can offer you the
• contacting you with marketing and help you need, when you need it, we can guide you
promotional materials regarding our offers or through the steps you need to take in order to get

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into your new home with confidence.
 we may disclose to our Introducer Partners
There are two relationships we have which may
your name, your telephone number, your
involve us paying or receiving a fee in connection
email address and the types of transaction
with your conveyancing matter: (i) Introducer
you have engaged us for (including details of
Partner Referrals; and (ii) Business Partner
the property you have purchased or sold) and
Referrals.
your settlement date; and

Introducer Partner Referrals

 our Introducer Partners may contact you to
From time to time, we may enter into referral
discuss the professional services that they
arrangements with third parties in the property offer. There is no cost to you for this referral,
transacting industry (such as insurers, utilities and you are not obliged to use any service
providers, banks and mortgage brokers). We call offered to you by an Introducer Partner.
these third parties “Introducer Partners”. Among
our Introducer Partners are the following If you do engage with an Introducer Partner you
companies. accept that [Link] is not liable for
any loss suffered or incurred by you in any way
 First American Title Insurance Company of whatsoever as a result of such engagement.
Australian Pty Ltd
 MyConnect Holdings Pty Ltd Third Parties we receive a referral from (Business
 ZipID Pty Ltd Partner Referrals)
If you have been referred to us by another
As part of these referral arrangements, our professional in the property transacting industry,
Introducer Partners may pay us a fee if you such as your Real Estate Agent, RACV or CCA
purchase a product or service from them. Digital Pty Ltd (Business Partners), we may pay
that Business Partner a referral fee upon
We are constantly updating our list of Introducer successful settlement of your transaction. Please
Partners, so please contact us if you would like a contact us if you would like to confirm if a
current list of all Introducer Partners and a Business Partner referred you to us, and if we paid
snapshot of the fees that may be payable. a referral fee.

Please note an arrangement such as this has the Please note, we won’t seek to recover any referral
potential to cause a conflict of interest (as we fee from you.
may receive a payment from a third party).
However, nothing about these referral By agreeing to the Engagement Letter, you agree
arrangements will impact the services we provide that we may disclose to our Business Referral
to you, and we will always endeavour to act in Partners details about you and about various
your best interests. We haven’t reviewed whether milestones concerning your transaction (such as
our Introducer Partner’s products or services are completion of searches, contract exchange,
right for you and before purchasing any of an updates on financing, and the status and
Introducer Partner’s products or services, we completion of settlement).  
recommend that you consider whether they meet
your objectives, financial situation and needs. Please note an arrangement like this has the
potential to cause a conflict of interest (due to the
Should any conflict of interest arise, or should any perception we may consider the interests of the
detriment be caused to you as a result of our Business Partner in order to receive additional
relationships with our referral partners, you have referrals). However, nothing about these referral
the right to terminate our agreement and choose arrangements will impact the services we provide
a different conveyancing firm. to you, and we will always endeavour to act in your
best interests.
You also have the right to seek independent legal
advice about these referrals and about any Should any conflict of interest arise, or should any
perceived conflict of interest. detriment be caused to you as a result of our
relationships with our Business Partners, you have
By agreeing to the Engagement Letter, you agree the right to terminate our agreement allowing you
that: to choose an alternate conveyancing firm.

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You have the right to seek independent legal
advice about referrals and about any perceived
conflict of interest.

If you do engage (or have engaged) with a

Business Referral Partner you accept that
[Link] is not liable for any loss
suffered or incurred by you in any way whatsoever
as a result of such engagement.

For more on what information we collect, use and

disclose, please see our Privacy Policy -
[Link] . Our privacy policy also
contains information about how you can contact
us about any privacy concerns you may have, or
to request to access or correct the personal
information we hold about you.

Other than as stated in this Privacy Collection

Statement and our Privacy Policy, we will not
disclose or act in any way which would disclose
your personal information to any other person
without your consent.