Week 3: Innovate – Creating Intelligent UX

Unit 1: Currently Available Tools and Future

Outlook for Intelligent Experience
Currently Available Tools and Future Outlook for the Intelligent Experience
Scene characters

Charlie Uma
Customer UX Architect

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Currently Available Tools and Future Outlook for the Intelligent Experience
Tools for the Intelligent Experience

Could you tell me more about tools

for the Intelligent Experience? Yes, let me explain.

Charlie Uma
Customer UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Current tools

SAP Conversational AI Machine Learning Robotic Process Automation

Machine learning identifies Robotic process automation

hidden patterns in knowledge- helps run repetitive, rule-
SAP’s digital assistant for
intensive processes and learns based, and user interface-
the intelligent enterprise.
from the data without being focused tasks and bridges
explicitly programmed. temporary gaps.

Uma
UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Current tools – SAP Conversational AI

SAP Conversational AI

The Digital Assistant and

Bot Integration Hub for the
Intelligent Enterprise

Uma
UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Current tools – machine learning

Data Training Inference

Train
model Applications
(such as cash application)
Text Video

Prepare Apply
Speech data model
Image
…and more
… and more Services
Capture (such as invoice processing,
feedback profile matching)

Uma
UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Current tools – robotic process automation

Uma
UX Architect

Robotic process automation accelerates the digital transformation of business processes by

automatically replicating tedious actions that have no added value.

ATTENDED MODE UNATTENDED MODE

▪ Partially automated process ▪ Fully automated process

▪ Robots are co-working with a user ▪ Robots are working autonomously
▪ Also called Robotic Desktop Automation ▪ Only human supervision

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Currently Available Tools and Future Outlook for the Intelligent Experience
Future outlook

How does the future look like?

Exciting, let me tell you.

Charlie Uma
Customer UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Future tools innovations

Interactions based on your context and preference

Sketch interaction
Interact with SAP via your pen
Heatmaps
Human insights via eyesight and neurofeedback

Augmented or virtual reality

and 3D visualization
Information-enriched experience

Ambient user experience

Making mobile truly mobile
Brain–computer interaction
Hands-free and truly personal user experience

Gaze interaction
Hands-free and intuitive user experience
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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Sketch interaction innovations

Interact with SAP via your pen

Interactions mean you can Insights into how you approach Intelligently provide solutions to
converse quietly, naturally, and analytical problems, and how you problems that you can adapt to
expressively to gain… reason, so that we can… your individual style

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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Augmented or virtual reality and 3D visualization innovations

Information-enriched experience

Interact with your environment by Insights into what enriches your Intelligently see what is
blurring the lines between the real reality, including information, relevant in your context
and digital world, providing... compliance, and guidance, allowing
you to...
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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Gaze interaction innovations

Hands-free and intuitive user experience

Interact by simply looking at your Insights into what is important to Intelligent reactions to provide
screen, making your UI change and you, what you focus on, to allow… deeper understanding and
triggering actions via gaze, support where you need it most
providing…
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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Brain–computer interaction innovations

Hands-free and truly personal user experience

Interactions with your computer via Insights into your cognitive state Intelligently adapt your view
mental command allow navigation of and how you react to data, tasks, of your enterprise to support
your data, triggering actions on the and experiences, to… how you want to work or learn
fly, providing…
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Currently Available Tools and Future Outlook for the Intelligent Experience
Planned
Heatmaps – combining gaze and brain computer interaction innovations

Human insights via eyesight and neurofeedback

Uma
UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Ending

Wow the future is bright!

Is that why you put on
sunglasses?

Charlie Uma
Customer UX Architect
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Currently Available Tools and Future Outlook for the Intelligent Experience
Key takeaways

▪ Tools for intelligent enterprise are already available, for example, SAP
Conversational AI, machine learning, and robotic process automation.

▪ SAP is developing more tools to fully realize the intelligent enterprise, for
example, sketch interaction, augmented or virtual reality and 3D
visualization, and so on.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 16

Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
Week 3: Innovate – Creating Intelligent UX
Unit 2: Intelligent Experience with Process
Automation and Chatbots
Intelligent Experience with Process Automation and Chatbots
Scene characters

Charlie Petra Uma

Customer Project Manager UX Architect

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Intelligent Experience with Process Automation and Chatbots
UX for SAP is much more than Fiori

UX in SAP is much more than Fiori.

Petra
Project Manager Yes. How can the solutions work together?

Let me show you!

Charlie
Customer

Uma
UX Architect

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 Intelligent Experience with Process Automation and Chatbots
Business Technology Platform
Data-driven insights
Intelligent RPA
Conversational AI
IoT cloud & edge

Experience Operations
Analytics Intelligent Technologies
Open environment Flexible deployment:
and runtime cloud, on premise,
hybrid, edge*

Any database/any Open API

data store connectivity Database & Application Development
Data Management & Integration

Uma
*Services availability may change per deployment model and IaaA vendors UX Architect
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Intelligent Experience with Process Automation and Chatbots
Process automation with SAP Leonardo

Thinking / Decision Making

Machine Learning
Listening & Speaking
SAP Conversational AI

Acting
SAP Intelligent RPA

At the heart of your business

Intelligent Applications
Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
Intelligent Experience – elevate employees to focus on higher-value tasks

Industrial Business Process Digital Intelligent

Productivity
Automation Automation Transformation Enterprises

High-Value Tasks

Repetitive Tasks

Automation

1960s - 1980s 1990s - 2000s 2000s - 2010s 2010s - 2020s Time

Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
SAP Conversational AI and SAP Intelligent Robotic Process Automation

SAP Conversational AI (AI) is a bot-building platform that gives you

the ability to build and deploy a conversational agent in your
application.

SAP Intelligent Robotic Process Automation (SAP Intelligent RPA)

accelerates digital transformation of business processes by
automatically replicating tedious actions where human workers don’t
bring any added value.

Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
Intelligent technologies for end-to-end automation

Interact Execute Optimize

Intelligent RPA Machine Learning (ML)

Chatbots to interface and hand Multiple bot workflows for execution Self-learning bots with dynamic
over to execution bot (attended + unattended) adaptability

Perform tasks Learn from exceptions

SAP Intelligent Business Process Management

Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
SAP Conversational AI and SAP Intelligent RPA architecture overview

Intelligent RPA SAP Applications

Digital Core
Desktop Studio Predefined content
Project Development for SAP S/4HANA
SAP C/4HANA
Intelligent Technologies

Interaction via UIs and APIs

1. Bot Training
Servers
2. Bot Builder Cloud Factory
Orchestration &
3. Bot Connector Monitoring Non-SAP Applications
Connect to external API Trigger & Third-party tools Web applications
service SAP Desktops
Conversational Legacy applications Internet portals
Desktop
4. Bot Analytics AI notifiers
Agent

SAP Cloud Platform Interaction via UIs

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Intelligent Experience with Process Automation and Chatbots
Where SAP Conversational AI and SAP Intelligent RPA can bring value

Does all of this makes sense to you?

Petra
Project Manager Yes. Could you give me an example?

Of course! Charlie
Customer

Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
LOBs where SAP Conversational AI and SAP Intelligent RPA generate business value

Finance & Accounting

Accounts receivable | Accounts payable | General ledger

Banking Insurance Health

▪ Customer onboarding ▪ Claims processing ▪ Report automation
▪ Fraud claims ▪ New business ▪ System reconciliation
discovery preparation

SAP Conversational AI and SAP Intelligent RPA have the potential to impact
almost any LOB
Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
Other automation examples

Procure-to-Pay Order Fulfillment

▪ Process invoices with computer ▪ Access 10+ disparate systems,
vision and connect to multiple process unstructured data,
back-end systems. interpret text, make decisions,
offer suggestions, and track
▪ Save time, improve accuracy,
progress in real time.
enforce policy, and allocate
resources to high-value
activities.

Access and Bring Data Together

▪ Access legacy systems not connected with APIs.
▪ Bring together data from disparate systems and generate regular reporting.
▪ Intelligently determine dissemination based on content status. Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
Scene conclusion

Was this helpful?

Petra
Yes, now I get the Intelligent Experience.
Project Manager

Charlie
Customer
Uma
UX Architect
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Intelligent Experience with Process Automation and Chatbots
Key takeaways

Intelligent technologies bring the following business values:

▪ Improve operations to mobilize resources for high-value tasks
at lower costs.
▪ Increase service quality and compliance to reduce cycle
times for revenue-generating transactions.
▪ Deliver a seamless experience by achieving a natural
integration of smart technologies.
▪ Reduce human errors and gain speed and efficiency.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
Week 3: Innovate – Creating Intelligent UX
Unit 3: Intelligent Experience with Intelligent Apps
Intelligent Experience with Intelligent Apps
Scene characters

Charlie Uma
Customer UX Architect

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

Intelligent Experience with Intelligent Apps
Why intelligent apps?

Why should I start investing

in intelligent apps?
They use Machine
Learning!!!

Charlie Uma
Customer UX Architect

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Intelligent Experience with Intelligent Apps
Why intelligent apps?

“By 2021, 70 percent of organizations will

integrate AI to assist employees’
productivity.” – Gartner

Uma
UX Architect
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Intelligent Experience with Intelligent Apps
What is machine learning (ML)?

▪ It is the backbone behind artificial intelligence.

▪ Computers learn from data without being explicitly programmed.

MACHINE LEARNING

SUPERVISED UNSUPERVISED
LEARNING LEARNING
Develop predictive Group and interpret
model based on both data based only on
input and output data input data Uma
UX Architect
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Intelligent Experience with Intelligent Apps
Machine learning – a practical example

I’m SAP Leonardo

and I’m good with
crunching numbers.
I can help!

Uma

5 results 120 results found based on criteria

Location Price Crime Location Rooms School Condition Price

Oak 120 000 1.2 Oak 4 Little Mo… 8 126 300

Main 135 000 3 Main 3 General… 8 128 550

Kings 127 000 2.6 Kings 3 Brock... 9 121 500

… … … … … … … …

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Intelligent Experience with Intelligent Apps
Intelligent apps in SAP S/4HANA

Can you give me an overview

of intelligent apps in
SAP S/4HANA? Sure. Let me
explain!
Do I need SAP Cloud Platform
to use the intelligent apps?

Charlie Uma
Customer UX Architect
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7
Intelligent Experience with Intelligent Apps
Option 1: Embedded machine learning approach for SAP S/4HANA

Typical use cases

▪ Simple cases like trending or forecasting SAP S/4HANA
▪ Algorithms with low CPU, RAM, data demand
Business Logic

Predictive Analytics Integrator

HANA ML

Application Data

Uma
UX Architect
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Intelligent Experience with Intelligent Apps
Option 2: Side-by-side machine learning approach for SAP S/4HANA

SAP S/4HANA ML Apps

Typical use cases
▪ Deep learning cases like image ML Service Consumption
or language processing
▪ Neural networks with high SAP S/4HANA SAP Cloud Platform
GPU, RAM, data demand
Business Logic
SAP Leonardo
ML Service Machine Learning
Consumption
Predictive Analytics Integrator
HANA ML Data Integration
for Model Training

Application Data Predictive Services

Big Data
Storage
Uma
UX Architect
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Intelligent Experience with Intelligent Apps
Intelligent apps available in SAP S/4HANA

Side-by-Side Machine Learning Approach Embedded Machine Learning Approach

Document Classification GR/IR Reconciliation – SAP S/4HANA

▪ Classification of unstructured documents ▪ Automates exception handling processes for all
purchase order items

Document Information Extraction EPPM: Project Cost Forecast – SAP S/4HANA

▪ Automatically extract information from ▪ Project cost forecasting based on historical data
unstructured documents

Service Ticket Intelligence Supplier Delivery Prediction – SAP S/4HANA

▪ Automatic ticket classification and solution ▪ Monitor the delivery performance and accurately
recommendation predict any delays

Data Attribute Recommendation Intelligent Accruals – SAP S/4HANA, Planned

▪ Automates creation, maintenance, and ▪ Propose reliable of accrual amounts
management of structured data

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Intelligent Experience with Intelligent Apps
Side-by-side scenario – demo of SAP RealSpend

Can you show me a

quick demo of an
intelligent app?

Let me show you the

anomaly detection
Charlie feature of
Customer SAP RealSpend! Uma
UX Architect

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Intelligent Experience with Intelligent Apps
Side-by-side scenario – SAP RealSpend

Decrease
analysis time

Most detailed
analysis possible

Algorithm accuracy
improves over time

Improve cost accuracy

and budget usage

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Intelligent Experience with Intelligent Apps
Embedded scenario – goods receipt / invoice receipt account reconciliation

Intelligent recommendations Customer

accelerate reconciliation process Accounting (AP) Purchasing Warehouse

IR PO GR
▪
Fewer human interactions ▪
Invoice Receipt (IR) 3 Purchase Order (PO) 3 Goods Receipt (GR)
▪ PO Items
ML
ML learns from 1
accountant's decision 2 2

Faster period-end Supplier/Vendor

closing with higher precision
(write-offs)

Uma
UX Architect
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Intelligent Experience with Intelligent Apps
Delivered and upcoming ML1 scenarios for SAP S/4HANA Cloud 1908 & SAP S/4HANA 1909

LoB / ID Scenario Provisioning SAP S/4HANA CLOUD (MTE) SAP S/4HANA on premise, SAP S/4HANA Cloud
(STE)
Commercialization available as Commercialization available as
of of
Finance
ML001​ Receivables Line-Item Matching​ SCP​ SAP Cash Application (8005289)​ 1702​ SAP Cash Application (8005289)​ 1709​
ML001v10 Receivables Line-Item Matching (Cash App) SCP​ SAP Cash Application (8005289)​ 2002** SAP Cash Application (8005289)​ 2009**
ML007​ Remittance Advice / Payment Advice Extraction​ SCP​ SAP Cash Application (8005289)​ 1808​ SAP Cash Application (8005289)​ 1809​
ML007 Payment Advice Extraction SAP Cash Application (8005289)​ 1911** SAP Cash Application (8005289)​ 2009**
v8
ML199​ Payables Line Item Matching SCP​ SAP Cash Application (8005289)​ 1808​ SAP Cash Application (8005289)​ 1809​
ML205​ Lockbox​ SCP​ SAP Cash Application (8005289)​ 1808​ SAP Cash Application (8005289)​ 1809​
ML006 Financial account reconciliation embedded​ SAP S/4HANA Cloud​ 1808​ SAP S/4HANA for goods and invoice receipt 1809​
v2​ reconciliation (7020103, 8007847) – on-premise
cockpit only​
ML028​ Real Spend: Smart Alerts for Profit & Loss Analysis​ SCP​ SAP Leonardo Machine 1805​ SAP Leonardo Machine Learning Foundation 1809​
Learning Foundation (8006312)​ (8006312)​
ML165​ Tax Compliance Smart Automation / GRC​ embedded​ n/a​ n/a​ SAP Tax Compliance for SAP S/4HANA 1610​
(7019072, 8006025)​
ML166​ Business Integrity Screening / GRC embedded​ n/a​ n/a​ SAP Business Integrity Screening for S/4HANA 1709​
(7019061, 8004445)​
ML174​ Real Spend: Cost Center Anomaly Alerts​ SCP​ SAP RealSpend (8004615)​ 1808​ n/a n/a​
ML008​ Detect Abnormal Liquidity Items​ embedded​ SAP S/4HANA Cloud​ 1905*​ SAP S/4HANA Enterprise Management​ 1909*​
ML201​ Intelligent Accrual Recommendation​ SCP​ SAP S/4HANA Cloud​ 1905*​ open / cloud only​ n/a​
ML223​ Cash Application for FI-CA (Account Classification)​ SCP​ SAP S/4HANA Cloud​ 2002** SAP Cash Application (8005289)​ 1909*​

STE specific * New with 1908/1909, 1909 pricing not yet available ** Roadmap item, not yet released, pricing not yet defined
1
More information about SAP Leonardo machine learning foundation: Product Description, Product Documentation
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Intelligent Experience with Intelligent Apps
Delivered and upcoming ML1 scenarios for SAP S/4HANA Cloud 1908 & SAP S/4HANA 1909

LoB / Scenario Provisioning SAP S/4HANA CLOUD (MTE) SAP S/4HANA on premise, SAP S/4HANA Cloud
ID (STE)
Commercialization available as Commercialization available as
of of
Manufacturing
ML056 Demand-Driven Replenishment: Dynamic Buffer embedded SAP S/4HANA Cloud for advanced supply 1808 open / cloud only n/a
Level Adjustment chain (8005593)
ML021 Defect Code Proposal embedded SAP S/4HANA Cloud 1905 SAP S/4HANA Enterprise Management 1909*
ML175 Early Detection of Slow / Non-moving Stocks embedded SAP S/4HANA Cloud 1911** SAP S/4HANA Enterprise Management 2009**
Research and Development
ML012 Integrated Digital Content Processing for Content SCP SAP Leonardo Machine Learning 1808 open / cloud only n/a
Mgt. Foundation (8006312)
ML014 EPPM: Project cost forecast based on historical embedded SAP S/4HANA Cloud 1805 Cloud only n/a
data
Supply Chain
ML003 Stock in Transit embedded SAP S/4HANA Cloud 1708 SAP S/4HANA Enterprise Management 1709
Procurement
ML002 Contract Consumption embedded SAP S/4HANA Cloud 1705 SAP S/4HANA Enterprise Management 1709
ML018 Propose Creation of New Catalog Items SCP SAP S/4HANA Cloud, intelligent insights 1805 SAP S/4HANA Cloud, intelligent insights for 1809
for procurement (8006258) procurement (8006258)
ML019 Payment Block – Cash Discount at Risk embedded SAP S/4HANA Cloud 1805 SAP S/4HANA Enterprise Management 1809
ML020 Proposal of options for Materials without Purchase SCP SAP S/4HANA Cloud, intelligent insights 1808 SAP S/4HANA Cloud, intelligent insights for 1809
Contract for procurement (8006258) procurement (8006258)
ML171 Propose Material Group for Freetext Items SCP SAP S/4HANA Cloud, intelligent insights 1805 SAP S/4HANA Cloud, intelligent insights for 1809
for procurement (8006258) procurement (8006258)
ML207 Supplier Delivery Prediction embedded SAP S/4HANA Cloud, intelligent insights 1811 SAP S/4HANA Cloud, intelligent insights for 1909*
for procurement (8006258) procurement (8006258)
ML140 Intelligent Approval Workflow SCP SAP S/4HANA Cloud, intelligent insights 1908* SAP S/4HANA Cloud, intelligent insights for 1909*
for procurement (8006258) procurement (8006258)
ML146 Image-based Ordering SCP SAP S/4HANA Cloud, intelligent insights 1905* SAP S/4HANA Cloud, intelligent insights for 1909*
for procurement (8006258) procurement (8006258)
STE specific * New with 1908/1909, 1909 pricing not yet available ** Roadmap item, not yet released, pricing not yet defined
1
More information about SAP Leonardo machine learning foundation: Product Description, Product Documentation
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Intelligent Experience with Intelligent Apps
Delivered and upcoming ML1 scenarios for SAP S/4HANA Cloud 1908 & SAP S/4HANA 1909

LoB / ID Scenario Provisioning SAP S/4HANA CLOUD (MTE) SAP S/4HANA on premise, SAP S/4HANA Cloud
(STE)
Commercialization available as Commercialization available as
of of
Sales, Service
ML024 Quotation Conversion Probability Rate embedded SAP S/4HANA Cloud 1802 SAP S/4HANA Enterprise Management 1809
ML025 Delivery Performance / Delivery in Time embedded SAP S/4HANA Cloud 1808 SAP S/4HANA Enterprise Management 1809
ML025v2 Delivery Performance / Delivery in Time embedded SAP S/4HANA Cloud 1905 SAP S/4HANA Enterprise Management 1909*
ML026 Sales Performance Prediction embedded SAP S/4HANA Cloud 1811 open / cloud only n/a
AM263 Service Ticket Intelligence SCP n/a n/a SAP Leonardo Machine Learning Foundation 1809
(8006312)
Professional Services
ML220 Intelligent Staffing & Resource Matching embedded SAP S/4HANA Cloud 2008** SAP S/4HANA Enterprise Management 2009**
Master Data Management
ML015 Business Rule Mining embedded n/a n/a SAP Enterprise Master Data Governance for 1909*
SAP S/4HANA (7018852)
SCP enablement
ML028 Smart Alerts for Profit & Loss Analysis embedded SAP S/4HANA Cloud​ 1805 SAP S/4HANA Enterprise Management​ 1809
ML174 Real Spend Cost Center Anomaly Alerts embedded SAP S/4HANA Cloud​ 1808 SAP S/4HANA Enterprise Management​ 1809
Idea
ML012 PLM Core - Integrated Digital Content Processing for SCP SAP S/4HANA Cloud​ 1811 SAP S/4HANA Enterprise Management​, 1809
Content Mgt. (ML012v2) 7018398
Service
AM263 Automated Email and Service Request Category SCP n/a n/a SAP Leonardo Machine Learning Foundation
Mapping (8006312)

STE specific * New with 1908/1909, 1909 pricing not yet available ** Roadmap item, not yet released, pricing not yet defined
1
More information about SAP Leonardo machine learning foundation: Product Description, Product Documentation Cross LoB ML Services
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Intelligent Experience with Intelligent Apps
What’s next?

So how do I proceed
with intelligent apps?
It’s easy! MOVE to
SAP S/4HANA.

Charlie Uma
Customer UX Architect

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Intelligent Experience with Intelligent Apps
How can you start your journey to the Intelligent Enterprise?

• MOVE to SAP S/4HANA

• START with SAP Fiori embedded ML apps

• EXPAND by considering side-by-side ML apps

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Intelligent Experience with Intelligent Apps
Ending

Thanks for everything,

Anytime, Charlie!
Uma!

Charlie Uma
Customer UX Architect

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Intelligent Experience with Intelligent Apps
Key takeaways

▪ Definition of machine learning

▪ Types of machine learning
▪ Overview of intelligent apps in SAP S/4HANA
▪ Business benefits of using intelligent apps with SAP S/4HANA
▪ Steps involved in the Intelligent Enterprise journey

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Thank you.
Contact information:

[email protected]
Follow all of SAP

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© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
Week 3: Innovate – Creating Intelligent UX
Unit 4: Intelligent Experience with Intelligent
Technologies
Intelligent Experience with Intelligent Technologies
Scene characters

Charlie Uma
Customer UX Architect

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Intelligent Experience with Intelligent Technologies
Improving the asset inspection process

Can we improve the process of asset

inspection in our company?

Could you tell me a bit more about

some of your challenges?

Charlie Uma
Customer UX Architect

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Intelligent Experience with Intelligent Technologies
Difficult, expensive, and risky scenarios

Risky and Expensive

These tasks are very

risky and expensive.
How can we improve?
Difficult Coordination
and Planning

Tedious & Error-Prone

Charlie
Customer

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Intelligent Experience with Intelligent Technologies
Robotization in asset inspection

Companies are investing

a lot in robotization.

Uma
UX Architect

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Intelligent Experience with Intelligent Technologies
The Intelligent Enterprise experience

With machine learning,

we can automate
inspection and damage
detection.

Uma
UX Architect

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Intelligent Experience with Intelligent Technologies
End-to-end process flow
Uma
UX Architect

1 2 3
▪ Process pictures and
video recordings with
machine learning

▪ Integrate with Rusted part on windmill Drone flies over to Analyzed through
SAP S/4HANA PM inspect and take pictures machine learning –
notifications rusted part is identified

▪ Implement mobile
SAP Asset Manager 5 4
app

▪ Administrate all the

devices with IoT Notification sent to SAP Asset Triggers a notification in
Manager mobile application for field SAP S/4HANA against asset ID
technician to address for windmill part
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Intelligent Experience with Intelligent Technologies
SAP Leonardo IoT

List my devices and find them on a map

Uma
UX Architect
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Intelligent Experience with Intelligent Technologies
SAP Leonardo IoT

See their status and

history readings

Receive alerts or
Uma
UX Architect contact the owner
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Intelligent Experience with Intelligent Technologies
Mobility with SAP Asset Manager

▪ Provide mobile device with SAP

Asset Manager
▪ Receives assigned tasks
▪ Automatically synchronizes with
SAP S/4HANA

Uma
UX Architect
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Intelligent Experience with Intelligent Technologies
SAP Cloud Platform and intelligent technologies

SAP Cloud Platform SAP S/4HANA

is the enabler for
intelligent technologies.

HANA Java Runtime Mobile

SAP Cloud Platform SAP Asset

Manager
SAP Leonardo IoT
Foundation

SAP Leonardo ML
Foundation
Uma
UX Architect

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Intelligent Experience with Intelligent Technologies
Key takeaways

▪ SAP Cloud Platform is the enabler for intelligent technologies.

▪ Machine learning can facilitate tasks that are monotonous and
tedious.
▪ Paper-based processes can benefit from mobile apps.
▪ Use SAP Leonardo IoT to manage devices.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.
Week 3: Innovate – Creating Intelligent UX
Unit 5: ​Identifying Intelligent Experience
Opportunities
Identifying Intelligent Experience Opportunities
Scene characters

Charlie Uma
Customer UX Architect

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Identifying Intelligent Experience Opportunities
How do we create an Intelligent Experience?

How do we identify
innovation?
Two ways.

Charlie Uma
Customer UX Architect

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Identifying Intelligent Experience Opportunities
How do we create an Intelligent Experience?

Design
Fit/Gap
Thinking
Innovation
Opportunities

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Identifying Intelligent Experience Opportunities
How do we create an Intelligent Experience?

What is design thinking?

Let me explain.

Charlie Uma
Customer UX Architect
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Identifying Intelligent Experience Opportunities
What is design thinking?

Design thinking is a human-centered

method for solving complex problems
and generating new ideas.

Charlie Uma
Customer UX Architect

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Identifying Intelligent Experience Opportunities
Innovation opportunity

Design Thinking

Innovation opportunity
Design thinking is an
Desirability approach to innovation by
Human Factors
fostering multi-disciplinary
collaboration.

Feasibility Viability
Technology Business
Factors Factors
Design Thinking Design Thinking
Uma Charlie
UX Architect Customer

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Identifying Intelligent Experience Opportunities
Requirements for design thinking to succeed

+ +
People Process Place

▪ Diverse skillset ▪ User-research oriented ▪ Creative environment

▪ Open mindset ▪ Collaborative ▪ Unfinished workspace
▪ Involvement of stakeholders ▪ End-user engagement ▪ Writable walls
▪ Adequate timeframe ▪ Modular furniture
▪ Showcased artifacts

Uma
UX Architect

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Identifying Intelligent Experience Opportunities
The design thinking team

Charlie Tai Florencia Uma

Customer Technical Lead Functional Lead UX Architect
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Identifying Intelligent Experience Opportunities
Elements of design thinking

Persona Journey Maps Prototyping

Uma
UX Architect

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Identifying Intelligent Experience Opportunities
The design thinking process

Joanne

35 4 Year

AR Accountant​ Use SAP Cash

Happy to Application with
Disappointed Frustrated Relief
start day
Machine Learning !!!
To enjoy my breaks
To stay in touch with
my friends
Check email
Checks Opens current Starts to Calls
Review open AR receivable follow up and Customers
Fixing same issues
over and over
X AR
Clear email report investigate to validate

When I get to do Not having time for

new projects. other work.
Opens Logs into Email & Phone &
email SAP SAP email
Work from the office and from
home. Usually on laptop
occasionally from tablet.

Tai
Technical Lead

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Identifying Intelligent Experience Opportunities
Design thinking process output

History Florencia
Payments Matching Functional Lead
Invoices proposals
Machine Learning

SAP Cash Application intelligently learns matching criteriafrom your history,

reads and processes payment advice documents, and automatically clears
payments with minimal intervention.

Automation Speed Reduce TCO Integrated with

SAP S/4HANA
▪ Increase efficiency ▪ Faster payment matching ▪ Learns from historical data ▪ Integrated with SAP S/4HANA
▪ Reduce errors ▪ Reduce DSO ▪ Learns from accountant Cloud and on premise
▪ Enable finance to focus ▪ Increase liquidity behavior ▪ Compliments standard rules
on strategic tasks ▪ Improve customer service ▪ Does not require ongoing ▪ Maintain current processing
maintenance workflow

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Identifying Intelligent Experience Opportunities
Design thinking process output

Automated payment advice processing seamlessly integrated with SAP Cash Application
Tai
Payments Technical Lead

Automatic clearing

Intelligent
Computer vision Matching
+ machine
learning Exception
handling

Invoices

Drastically lower manual efforts by automatically extracting remittance information

from unstructured advices (email, PDF, paper, etc.) to enhance payment matching
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Identifying Intelligent Experience Opportunities
Ending

Thanks for everything, Uma!

Anytime, Charlie!

Charlie Uma
Customer UX Architect
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Identifying Intelligent Experience Opportunities
Key takeaways

▪ Uncover innovation through fit/gap sessions or design thinking.

▪ Design thinking is a human-centered method.
▪ Solves complex problems and generates new ideas.
▪ Requires people, process, and place.
▪ Uses elements: personas, journey maps, and prototyping.

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Identifying Intelligent Experience Opportunities
Move to SAP S/4HANA
Week 1

INTELLIGENT
EXPERIENCE
PLAN

Iterate
Week 3 Week 2

EXECUTE
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Identifying Intelligent Experience Opportunities
Bye Bye !!!

Thank you for listening!

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SAP UX and Mobile Consultants

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Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

© 2020 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.