SAP HANA Enterprise Cloud

SAP S/4HANA® Cloud, extended edition

Public
August 2021
SAP S/4HANA Cloud, extended edition, previously known as S/4HANA Cloud, single tenant edition
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Document Owner: Dr. Juergen Mahnke, ECS Service Engineering

CATEGORIZATION: For avoidance of doubt, all of the tasks and services itemized in this Roles & Responsibilities SAP
S/4HANA Cloud, extended edition document are provided as a catalog of services which supplement the HEC Services as
defined in the SAP HEC Roles & Responibilities. However, the relevance and necessity of each individual task or service
will be unique to each customer's HEC Computing Environment. Customers are responsible to review and analyze these
tasks and make the selection of such tasks/services in collaboration with the assigned SAP HEC Cloud Architect Advisor
("CAA"), or with their SAP Client Deliery Manager ("CDM").

For customers SAP S/4HANA Cloud, extended edition - additional tasks/services

Included in SAP categorized as "SAP S/4HANA Cloud, extended edition" are included as part of the
S/4HANA Cloud, standard HEC Services as defined in the SAP HEC Roles & Responibilities document and
extended edition are covered by the HEC Service Fee and performed by the HEC delivery organization, as
applicable to customer.

Not all tasks or services listed in the HEC R&R are relevant to all customer environments. Certain tasks or services may not
be available from SAP or certain SAP third party providers, and may not be available in certain regions. The availability of a
specific service may also depend on characteristics of the specific customer situation (e. g. system size, solution scope etc.)
and must be individually checked and confirmed with the SAP HEC Cloud Architect Advisor ("CAA"), or with their SAP Client
Deliery Manager ("CDM").

All tasks and work efforts not purchased by customer or not provided SAP as part of the HEC standard service but
applicable to customer and its HEC Computing Environment are the responsibility of customer.

The PDF version of this SAP S/4HANA Cloud, extended edition – Roles & Responsibilities document made available by
SAP at [Link] is the Documentation of record. Customer
acknowledges that a non-pdf version of this Roles & Responsibilities document may be made available for task analysis,
task planning and overall customer task management purposes, but such version shall not be considered Documentation.

D meaning
= task is identical between HEC Production and HEC Projects
task is different between HEC Production and HEC Projects; this may be that it is relevant only for one of the two HEC
<>
Services or that it is defined in a different way for each type of HEC Service

SAP Documentation: SAP S/4HANA Cloud, extended edition, version ENGLISH GLOBAL August 2021
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 SAP S/4HANA Cloud, extended Technical Operations
SAP HANA Enterprise Cloud Roles and Responsibilities for
Project S4EX ENGLISH GLOBAL AUGUST [Link]

# Identifier Task Responsibility Project HEC Remarks Project HEC

not offered
1 Y - Special Services and HEC Service Packages
2 YA - SAP S/4HANA Cloud, extended edition not offered
3 D - Core Technical Operations
4 SAP Security Management
5 BASIC_1.2.20 Analyze the SAP system and identify relevant SAP security notes

not offered

6 Release Management
7 BASIC_1.5.03 Implement SAP Notes and other types of manual corrections (corrections not
provided as software correction package) in managed system (notes and not offered
corrections required to fix application related issues)
8 BASIC_1.5.04 Implement SAP Notes and other types of manual corrections (corrections not
provided as software correction package) in managed system (notes required not offered
to fix issues related to technical SAP components)
9 BASIC_1.5.12 Check for SAP software updates (SAP Support Packages, SAP kernel
not offered
updates)
10 BASIC_1.5.06 Implement of patches for system software running on OS level, e.g. SAP
not offered
kernel
11 BASIC_1.5.09 Implement updates to the managed SAP solution using standard tools and
not offered
methods
12 BASIC_1.1.01 Version upgrade of SAP Software: Upgrade planning and coordination
not offered
13 BASIC_1.5.07 Version upgrade of SAP Software: Execute technical upgrade tasks

not offered

14 BASIC_1.5.08 Execute application related technical tasks as part of the continuous Release
and Change Management
not offered

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SAP HANA Enterprise Cloud Roles and Responsibilities for
Project S4EX ENGLISH GLOBAL AUGUST [Link]

# Identifier Task Responsibility Project HEC Remarks Project HEC

15 CAS_1.2.09_EX Innovation workshop for software version validation
not offered
16 Proactive services
17 BASIC_1.7.09 Analyze EarlyWatch Alert and provide recommendations for changes related
to SAP application (outside technical operations scope of HEC standard not offered
service)
18 Certificate handling
19 BASIC_1.11.05 System (Application Level) configuration to enable SSL/TLS
not offered
20 E - NetWeaver Operations (ABAP and JAVA)
21 General NetWeaver Operations
22 TO_NWABAP_1.1.25 Regularly check fastest growing tables in the SAP system and provide
not offered
recommendations for archiving or reorganization
23 TO_NWABAP_1.1.19 Create RFC connections within the SAP S/4HANA, extended edition solution
not offered
A_EX landscape (Fiori, gateway server)
24 TO_PI_2.1.21 Maintain the system landscape directory (SLD)
not offered
25 TO_PI_2.1.21A_EX Configure bridge from HEC system landscape directory (SLD) to customer
not offered
SLD
26 TO_PI_2.1.21B_EX Content update of customer system landscape directory (SLD)
not offered
27 TO_PI_2.1.21C_EX Execute initial technical system configuration wizard
not offered
28 Transport Management
29 TO_NWABAP_1.5.10 Create and maintain transport domain in client 000 and transport directory
not offered
30 TO_NWABAP_1.5.11 Maintain SAP transport management system and configure transport routes
and any further configuration (automatic import, scheduled import etc.) not offered

31 TO_NWABAP_1.5.02 Transfer and release of transport orders

not offered
32 TO_NWABAP_1.5.03 Execute transports to move objects between SAP systems
not offered
33 TO_NWABAP_1.5.08 Adjustment of repository objects as part of software changes
not offered
34 X11 - SAP Cloud Connector
35 General NetWeaver Operations
36 TO_SCC_1.1.03 Configuration - Establish connection to customer's cloud account
not offered

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 SAP S/4HANA Cloud, extended Technical Operations
SAP HANA Enterprise Cloud Roles and Responsibilities for
Project S4EX ENGLISH GLOBAL AUGUST [Link]

# Identifier Task Responsibility Project HEC Remarks Project HEC

37 TO_SCC_1.1.04 Configuration - On-premise resources (OData services) customer wants to
use in SAP Business Technology Platform - BTP (formerly SAP Cloud not offered
Platform)
38 X13 - SAP Fiori
39 Installation and Configuration
40 TO_FIORI_1.1.03 Configuration – Web Dispatcher Fiori App Redirects
not offered
41 TO_FIORI_1.1.05 Configuration – HANA XS Engine Web dispatcher
not offered
42 TO_FIORI_1.1.09 Initial enablement of Fiori launchpad including all required connectivity setup
not offered
43 TO_FIORI_1.1.06 Re-enable Fiori launchpad including all required connectivity setup
not offered

44 TO_NWABAP_1.6.03 Establish trust relationships between SAP NW ABAP systems

not offered
45 BASIC_1.11.01 Generate Certificate Signing Request (CSR)
not offered
46 BASIC_1.11.07 Implement signed certificate for LoadBalancers, Web Dispatchers, Data
Services, SAP Business Technology Platform (formerly SAP Cloud Platform) - not offered
Data Services Agent and BO systems
47 BASIC_1.11.10 Implement other signed certificate to managed system
not offered

48 TO_FIORI_1.1.08 Establish trusted connections from Web Dispatcher to Gateway, backend

not offered
system (e.g. S/4HANA) and HANA XS engine of backend system
49 X17 - OpenText Solutions
50 Archiving and Document Access for SAP Solutions (ADA)
51 OpenText Core Archive Connector
52 Operations
53 TO_OT_1.13.4 Administration of Collections and Data Sources
not offered
54 TO_OT_1.13.5 Configure scan host and profile
not offered
55 TO_OT_1.13.6 Configure/Maintain file archive job
not offered
56 TO_OT_1.13.8 User Administration
not offered
57 Software Lifecycle Management
58 TO_OT_1.14.1 Implement customer specific updates to the managed OT Core Archive
Connector solution (software packages not commonly available via the SAP not offered
Service Marketplace)

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 SAP S/4HANA Cloud, extended Technical Operations
SAP HANA Enterprise Cloud Roles and Responsibilities for
Project S4EX ENGLISH GLOBAL AUGUST [Link]

# Identifier Task Responsibility Project HEC Remarks Project HEC

59 X42 - SAP Business Technology Platform - BTP (formerly SAP Cloud
Platform)
60 Global Account and Subaccount(s)
61 TO_BTP_1.1.01 Create or change of subaccounts related to HEC landscape (DEV, QAS,
not offered
PRD etc.)
62 TO_BTP_1.1.03 Activate Business Technology Platform service(s)
not offered
63 TO_BTP_1.1.04 Create or change of user/roles
not offered

64 TO_BTP_1.1.05 Create or change of connectivity destinations

not offered
65 SAP S/4HANA Tasks for SAP Business Technology Platform - BTP
(formerly SAP Cloud Platform)
66 TO_BTP_1.3.01 Configure STRUST for SSL settings
not offered
67 TO_BTP_1.3.08 Establish backend connectivity to SAP Business Technology Platform Forms
by Adobe not offered

68 X43 - SAP Forms by Adobe (Adobe Document Services/ADS)

69 Installation and Configuration
70 TO_ADS_1.1.01 Testing
not offered

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