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CRM Implementation Planning Guide

The document is a project planning checklist for a CRM implementation project. It contains over 50 items across 10 sections to confirm that key project planning aspects have been considered, such as scope, schedule, cost, quality, communications and risk management. Project management roles and responsibilities are also addressed.

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Ankit Shekhar
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0% found this document useful (0 votes)
245 views3 pages

CRM Implementation Planning Guide

The document is a project planning checklist for a CRM implementation project. It contains over 50 items across 10 sections to confirm that key project planning aspects have been considered, such as scope, schedule, cost, quality, communications and risk management. Project management roles and responsibilities are also addressed.

Uploaded by

Ankit Shekhar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Project Planning Checklist: CRM Implementation
  • Scope Management Plan
  • Project Management Plan

Your

Project Planning Checklist organization’s


CRM Implementation logo here

v.1.0

Project Planning Checklist

CRM Implementation

Page 1 of 3
Project Planning Checklist
CRM Implementation

Project Planning Checklist

Completed By: Joe Bloggs


Date of Completion: 13-07-2018

Confirm that you have considered all the items below by marking with an X each of the following:
A. Plan the Project
A1. Scope Management Plan
☒ The project scope is clearly defined
☒ The project scope is consistent with the initial scope as defined in the Project Charter
☒ It is clear what is in scope and out of scope of the project
☒ The scope has been baselined and is clearly defined in the Work Breakdown Structure
☒ There is a clearly defined process for the management of the project scope
☒ Roles and responsibilities for scope management have been assigned and are clear
☒ Tailoring, as well as scope management tools and techniques, are described
☒ Project assumptions have been identified
☐ Project constraints have been identified
☒ Project dependencies have been identified
A2. Schedule Management Plan
☒ The schedule has been baselined and key milestones have been identified
☐ The project estimate method has been identified
☒ There is a clearly defined process for the management of the project schedule
☒ Roles and responsibilities for schedule management have been assigned and are clear
☒ Tailoring, as well as schedule management tools and techniques, are described
A3. Cost Management Plan
☒ The project cost has been baselined and cost items have been identified
☐ There is a clearly defined process for invoicing in the project
☒ There is a clearly defined process for the management of costs in the project
☒ Roles and responsibilities for cost management have been assigned and are clear
☒ Tailoring, as well as cost management tools and techniques, are described
A4. Quality Management Plan
☒ A definition of quality has been agreed for the project
☒ Acceptance criteria have been identified and agreed for the project
☐ A quality assurance plan, with reviews, has been established and baselined
☒ There is a clearly defined process for the management of quality in the project
☒ Roles and responsibilities for quality management have been assigned and are clear
☒ Tailoring, as well as quality management tools and techniques, are described
A5. Human Resources Management Plan
☒ The project governance structure has been defined and agreed
☒ The project management team is clearly defined
☒ There is a clearly defined approach for staff acquisition, development, and transition
☒ There is a clearly defined process for the management of human resources in the project
☒ Roles and responsibilities for resource management have been assigned and are clear
☒ Tailoring, as well as resource management tools and techniques, are described
A6. Communication Management Plan
☒ Communication requirements have been identified
☒ A Communication Matrix has been defined
☒ The frequency, participants, and purpose of project meetings and reports is clearly
defined
☒ There is a clearly defined process for the management of communications in the project
☒ Roles and responsibilities for communication management have been assigned and are

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Project Planning Checklist
CRM Implementation
clear
☒ Tailoring, as well as communication management tools and techniques, are described
A7. Stakeholder Management Plan
☒ The project stakeholders have been clearly identified
☒ There are clearly defined strategies for stakeholder engagement
☒ There is a clearly defined process for the management of stakeholders in the project
☒ Roles and responsibilities for stakeholder management have been assigned and are
clear
☐ Tailoring, as well as stakeholder management tools and techniques, are described
A8. Risk Management Plan
☒ A risk register has been produced, with clear ownership and defined mitigation responses
☒ Scales for risk assessment have been clearly defined
☐ A risk contingency budget has been provisioned
☒ There is a clearly defined process for the management of risks in the project
☒ Roles and responsibilities for risk management have been assigned and are clear
☒ An issue register has been produced, with clear ownership and defined resolution
strategies
☒ Scales for issue priority have been clearly defined
☒ There is a clearly defined process for the management of issues in the project
☒ Roles and responsibilities for issue management have been assigned and are clear
☒ Escalation routes and thresholds have been defined for risks and issues
☒ Tailoring, as well as risk and issue management tools and techniques, are described
A9. Configuration Management Plan
☒ Configuration items are clearly defined and have been baselined
☐ Configuration audits have been planned for the project
☒ There is a clearly defined process for the management of configuration in the project
☒ Roles and responsibilities for configuration management have been assigned and are
clear
☒ Tailoring, as well as configuration management tools and techniques, are described
A10. Procurement Management Plan
☒ A contract type has been selected as appropriate for the project
☒ Procurement risks have been identified, have clear ownership, and mitigation responses
☒ Contract decision criteria have been clearly defined
☒ Performance metrics for vendors have been identified
☒ There is a clearly defined process for the project contract award
☒ There is a clearly defined process for the management of procurement in the project
☒ Roles and responsibilities for procurement management have been assigned and are
clear
☒ Tailoring, as well as procurement management tools and techniques, are described
B. Project Management Plan
☒ Ownership of the Project Management Plan is clearly defined
☒ All subsidiary management plans have been assembled in the Project Management Plan
☒ Referenced documents are clearly identified
☒ There is a clearly defined process for the management of changes of the Project
Management Plan
☒ The Project Management has been circulated to the project team
☐ The Project Management Plan has been baselined and signed-off by the Project Board

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Your
organization’s
logo here
Project Planning Checklist
CRM Implementation
Page 1 of 3
Project Planning Checklist
CRM Implem
Project Planning Checklist
CRM Implementation
Project Planning Checklist
Completed By:
Joe Bloggs
Date of Completion:
13-07-2
Project Planning Checklist
CRM Implementation
clear
☒
Tailoring, as well as communication management tools and techniques, ar

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