POM 1549: Prelim Exam-1st Sem.
2021-
2022
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TRUE OR FALSE
TICK True if the statement is correct; otherwise, TICK False
Joseph Juran said that products with 80% defects are already fit for use. *
True
False
Deming’s Point 7 points out that the job of management should be more on
coaching and guiding, rather than overseeing and directing. *
True
False
Deming’s Point 1 emphasizes that the basic purpose of organizations is to be
profitable. *
True
False
Deming’s Point 5 emphasizes that feedback and a clear understanding of the
process are very important for continuous improvement. *
True
False
Armand Feigenbaum said that, between the technological and human factors
that can affect quality, the technological factor is more important. *
True
False
The user-based quality perspective is from the point of view of the customers *
True
False
Deming’s Point 9 emphasizes that an effective way to promote teamwork is to
train and encourage all employees and departments to adopt the “supplier-
customer” perspective. *
True
False
Genichi Taguchi developed the formula for determining the cost of poor quality.
*
True
False
Deming’s Point 3 stresses the need for inspection as a means to find out who is
responsible for poor quality. *
True
False
Deming’s Point 4 highlights the need to develop long-term relationships with as
many suppliers as possible. *
True
False
Deming’s Point 14 emphasizes that total quality management involves not just
learning the new philosophy, but also unlearning the traditional perspectives and
practices. *
True
False
Deming’s Point 11 points out that numerical goals can be set for as long as the
method to reach them is also provided. *
True
False
Deming’s Point 13 highlights the need to encourage workers to pursue
continuing, broad education and self-development over and above training to
improve their skills. *
True
False
Deming’s Point 6 emphasizes that training all employees for quality problem
solving is also an effective way to improve morale and communication. *
True
False
Deming’s Point 10 recommends that motivational programs, such as posters and
slogans, are very effective in improving quality. *
True
False
Deming’s Point 8 points out that the presence of fear in the workplace will
motivate workers to work hard in eliminating quality problems. *
True
False
Deming’s Point 2 describes the new philosophy as the pursuit of a customer-
driven approach based on mutual cooperation between labor and management
and continuous improvement. *
True
False
Philip Crosby's quality-is-free concept means that the costs of quality
improvements could be zero when the products have no defects. *
True
False
Deming’s Point 12 suggests that performance appraisal is very helpful in
promoting pride in workmanship among workers. *
True
False
The value-based quality perspective is from the point view of the product
designers. *
True
False
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